List of Acqueon Engagement Cloud Customers
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Since 2010, our global team of researchers has been studying Acqueon Engagement Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Acqueon Engagement Cloud for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Acqueon Engagement Cloud for Customer Engagement include: Marsh United Kingdom, a United Kingdom based Insurance organisation with 3000 employees and revenues of $800.0 million, Allied Irish Bank UK, a United Kingdom based Banking and Financial Services organisation with 2100 employees and revenues of $560.0 million and many others.
Contact us if you need a completed and verified list of companies using Acqueon Engagement Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Acqueon Engagement Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allied Irish Bank UK | Banking and Financial Services | 2100 | $560M | United Kingdom | Acqueon | Acqueon Engagement Cloud | Customer Engagement | 2013 | n/a |
In 2013, Allied Irish Bank UK deployed Acqueon Engagement Cloud as part of a Customer Engagement initiative to establish multi-channel customer service across its retail banking digital touchpoints. The deployment concentrated on unifying online channels and contact center workflows to deliver consistent customer communication and self-service capabilities.
Acqueon Engagement Cloud was configured to provide live chat, co-browsing, a searchable knowledgebase, web self-service and email management modules, aligned to customer engagement and contact center functional terminology. The implementation emphasized contextual routing and agent-assisted visual guidance to support processes such as online mortgage applications and other customer journeys.
Operational coverage targeted the bank’s online channels and contact center agents, making the Acqueon Engagement Cloud the interaction layer between website visitors and service representatives. The platform provisioned 24x7 searchable web self-service for customers while enabling agents and employees to access the same knowledgebase for consistent responses.
Governance centered on a single knowledge repository and multi-channel response workflows to standardize answers and support quality management across channels. Outcomes articulated by the bank included quicker access to answers for customers, consistent knowledge delivery to employees and customers, and increased customer service agent efficiency through managed email and routing, all delivered via Acqueon Engagement Cloud for Customer Engagement.
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Marsh United Kingdom | Insurance | 3000 | $800M | United Kingdom | Acqueon | Acqueon Engagement Cloud | Customer Engagement | 2018 | n/a |
In 2018, Marsh United Kingdom implemented Acqueon Engagement Cloud, with the deployment positioned under Apps Category . The rollout was led from a centralized voice services design authority responsible for EMEA, aligning outbound engagement capabilities with existing contact centre platforms and compliance regimes.
The Acqueon Engagement Cloud implementation focused on outbound dialer and engagement orchestration, with configuration for campaign management, dialer pacing, and integration points to upstream CRM interfaces via UWF. Functional coverage included outbound dialer workflows, agent desktop interactions and routing handoffs to Cisco Finesse and CUIC reporting elements, reflecting standard outbound contact centre operational capabilities.
Integrations were explicitly wired into Marsh United Kingdoms Cisco ecosystem, including CUCM clusters, PCCE UCCE and UCCX contact centre platforms, Cisco Finesse, CUIC, and Cisco Unity Connection. The implementation also interfaced with call logging and recording technologies including TIGER and NICE, wallboard display services such as 2Ring, ARC operator consoles, and SIP trunking infrastructure, enabling end to end voice and contact logging across more than 130 sites and three Cisco clusters covering 25000 users in the EMEA region.
Governance and operational change accompanied the technical deployment, with the Vice President Senior UC Engineer establishing standard documentation and change request processes to reduce installation time and complexity. Regular sessions with business lines were institutionalized to prioritize campaign requirements and to shift the voice team from reactive support to proactive service ownership, while explicit PCI compliance considerations were incorporated into the engagement and outbound dialing configuration.
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