List of ACS INFOMAN SERV Customers
Noida, 201301,
India
Since 2010, our global team of researchers has been studying ACS INFOMAN SERV customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ACS INFOMAN SERV for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ACS INFOMAN SERV for Customer Support include: Maruti Suzuki, a India based Automotive organisation with 18228 employees and revenues of $16.93 billion, Renault India, a India based Automotive organisation with 16000 employees and revenues of $4.00 billion, Audi India, a India based Automotive organisation with 600 employees and revenues of $450.0 million and many others.
Contact us if you need a completed and verified list of companies using ACS INFOMAN SERV, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ACS INFOMAN SERV customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Audi India | Automotive | 600 | $450M | India | ACS Infotech | ACS INFOMAN SERV | Customer Support | 2019 | n/a |
In 2019, Audi India deployed ACS INFOMAN SERV in a Service Management role to standardize dealer CRM, complaint handling, and service workflow management across its Indian dealerships. The deployment is focused on dealership service operations with ACS INFOMAN SERV providing complaint and helpdesk case tracking, feedback management, and dealer CRM capabilities used at Audi dealer service desks.
Implementation scope covered multiple Audi dealerships in India, instrumenting customer-facing service functions and dealer-level service workflows. Configuration work emphasized case intake, complaint lifecycle tracking, feedback capture, and role-based access for service advisors and dealership managers, aligning ACS INFOMAN SERV with dealer operations and customer support processes.
Governance and rollout were executed at the dealer network level with centralized application configuration and dealer-level operational use, positioning Audi India ACS INFOMAN SERV within Service Management for dealer service operations and customer complaint handling. The narrative reflects ACS Infotech’s product description and reported deployments at Audi dealer locations, describing modules and operational coverage without asserting unprovided integrations or quantified outcomes.
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Maruti Suzuki | Automotive | 18228 | $16.9B | India | ACS Infotech | ACS INFOMAN SERV | Customer Support | 2016 | n/a |
In 2016, Maruti Suzuki deployed ACS INFOMAN SERV, Apps Category . ACS Infotech cites a Maruti dealership in Delhi as a user of the INFOMAN family for customer service and complaint management, documenting dealer level adoption of ACS INFOMAN SERV for CRM and service workflows at the point of sale and service.
ACS INFOMAN SERV is described in ACS collateral as supporting complaint management and customer service processes, with explicit references to service follow up and customer retention activities at the dealership. The implementation narrative centers on CRM and service process capabilities within the INFOMAN family, using configuration aligned to dealer service operations and complaint lifecycle tracking.
Operational coverage described in vendor materials is at the dealership level in India, specifically a Delhi dealer, and targets business functions including service operations, customer support, and CRM-driven follow up. Rollout details beyond the dealership testimonial are not provided, however the cited usage indicates configuration and process alignment with dealer service teams and front line customer service staff.
ACS collateral reports improvements in service follow up and customer retention at the referenced dealership, framing outcomes as vendor reported benefits tied to ACS INFOMAN SERV usage for dealer CRM and complaint management.
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Renault India | Automotive | 16000 | $4.0B | India | ACS Infotech | ACS INFOMAN SERV | Customer Support | 2018 | n/a |
In 2018, Renault India implemented ACS INFOMAN SERV to centralize customer feedback, complaint tracking and service marketing workflows across its dealer network, the application ACS INFOMAN SERV, Apps Category .
ACS Infotech led the deployment and ACS Infoman Serv was applied to service and feedback modules that map to dealership CRM and post-sales service processes, according to ACS marketing and case-post materials. Module usage focused on complaint intake, case tracking, customer satisfaction capture and service marketing orchestration, aligning application functionality with typical service module workflows.
The implementation was executed as a centralized dealer-network program with reported presence across more than 800 sites including Renault dealerships, concentrating operational scope on dealer service operations and customer-facing support functions. Integrations were oriented to dealer CRM and post-sales service processes to enable consolidated complaint records and campaign-driven service marketing at the dealership level.
Governance and operating model emphasized a network-level feedback repository and standardized complaint lifecycle management across dealerships, with configuration of service and feedback modules to enforce consistent workflows for service advisors and dealer service teams. ACS Infotech materials indicate the rollout prioritized dealer-level adoption and central reporting, supporting ongoing dealer network operations and service marketing coordination.
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