List of Acuvate BotCore Customers
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Since 2010, our global team of researchers has been studying Acuvate BotCore customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Acuvate BotCore for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Acuvate BotCore for Robotic Process Automation include: Abu Dhabi Islamic Bank, a United Arab Emirates based Banking and Financial Services organisation with 8000 employees and revenues of $2.48 billion, New York City Department of Environmental Protection, a United States based Government organisation with 6000 employees and revenues of $1.75 billion, Unilever Philippines Limited, a Philippines based Manufacturing organisation with 2500 employees and revenues of $350.0 million and many others.
Contact us if you need a completed and verified list of companies using Acuvate BotCore, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Abu Dhabi Islamic Bank | Banking and Financial Services | 8000 | $2.5B | United Arab Emirates | Acuvate | Acuvate BotCore | Robotic Process Automation | 2023 | n/a | In 2023, Abu Dhabi Islamic Bank engaged Acuvate to deploy Acuvate BotCore, under the Chatbot Apps Category. The deployment was part of a multi-year digital transformation focused on knowledge management, product digitization, and digital helpdesk workflows that modernized approvals and Sharia operations. Acuvate BotCore was configured to deliver conversational knowledge hubs and automated helpdesk workflows, implementing knowledge base ingestion, conversational routing, and workflow-triggered approval pathways for Sharia review. Configuration emphasized product catalog digitization and workflow orchestration to standardize decision checkpoints and reduce manual handoffs. Functional capability alignment included conversational interfaces, knowledge management indexing, and automated escalation for governance review. The solution was integrated into ADIB operational channels across UAE operations and aligned with governance processes for approvals and Sharia compliance, enabling consolidated knowledge access for product and customer support teams. Rollout followed a phased, multi-year cadence across business functions including product management, support desks, and Sharia operations, with governance controls layered into conversational workflows. ADIB recognized Acuvate for improving governance and faster decision-making as outcomes of the BotCore-enabled knowledge and helpdesk modernization. | |
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New York City Department of Environmental Protection | Government | 6000 | $1.8B | United States | Acuvate | Acuvate BotCore | Robotic Process Automation | 2018 | n/a | In 2018, New York City Department of Environmental Protection implemented Acuvate BotCore, Apps Category: . The initiative began as a data modernization program and a 24/7 employee chatbot deployment for the metropolis water supply department, intended to unify legacy data, enable real-time monitoring, and provide a single employee experience channel for HR and procurement. Acuvate BotCore was configured to serve conversational access, workflow orchestration, and automated invoice handling, with conversational intent routing and a centralized knowledge layer to surface HR and procurement information. The implementation emphasized end-to-end invoice processing automation and employee self-service for routine HR tasks, aligning BotCore capabilities with procurement request flows and HR case management. The deployment integrated BotCore with the department ata estate and internal HR and procurement systems to support real-time monitoring and a unified data view, while providing continuous 24/7 access for staff. Operational coverage targeted the water supply department and adjacent administrative functions, with the platform acting as a single employee channel across those business functions. Governance followed a programmatic rollout that started in 2018, adopting phased rollout and centralized change control to align content, intent models, and process handoffs. The solution delivered a 90% reduction in invoice processing time, freed roughly 60 person-weeks annually in HR, and improved SLA adherence across procurement, as reported by the department. | |
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Unilever Philippines Limited | Manufacturing | 2500 | $350M | Philippines | Acuvate | Acuvate BotCore | Robotic Process Automation | 2020 | n/a | In 2020 Unilever Philippines Limited deployed Acuvate BotCore to power a consumer-facing chatbot for Baby Dove Philippines and to establish the Real Moms Village community, Apps Category: . The deployment used Acuvate BotCore as the application layer to deliver conversational engagement and personalized product recommendations across consumer touchpoints in the Philippines market. The implementation configured Acuvate BotCore to support community membership workflows, personalized recommendation logic, and conversational campaign orchestration, aligning with typical chatbot and conversational AI functional modules. Acuvate instrumented user profiling and recommendation rules within BotCore to drive tailored product suggestions and to surface community content for ongoing engagement. Operational coverage focused on Baby Dove Philippines and supported marketing and customer experience functions within Unilever Philippines Limited, driving consumer acquisition and community growth in the Philippines. The rollout and content strategy centered on community growth and engagement workflows branded as Real Moms Village and leveraged the Acuvate BotCore application to automate membership and recommendation experiences. Acuvate built and deployed the BotCore-powered consumer chatbot, and the program grew to a 100k+ community while reducing customer acquisition cost by approximately 85 percent, outcomes explicitly reported by the deployment. The implementation improved customer experience for Baby Dove in the Philippines through sustained conversational engagement and personalized recommendations delivered by Acuvate BotCore. |
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