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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

List of AgnoShin AgnoCon Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Co-operative Bank of Kenya Banking and Financial Services 4628 $486M Kenya AgnoShin AgnoShin AgnoCon Customer Experience 2022 n/a In 2022 Co-operative Bank of Kenya engaged AgnoShin AgnoCon as part of an Avaya-led upgrade of its contact-centre and AAAD/IVR systems in the contact-centre/CRM process area. The work focused on modernizing omnichannel support for the bank’s retail customers across Kenya, with AgnoShin participating in platform and IVR modernization activities alongside Avaya. AgnoShin AgnoCon was used to address contact centre orchestration and interactive voice response functionality, it is reasonable to infer use of AgnoCon IVR and contact-centre modules for call routing, IVR flows, and agent interaction handling. Configuration efforts emphasized omnichannel routing and orchestration to unify voice and digital touchpoints, consistent with contact centre and CRM process requirements. Integrations centered on the Avaya contact centre and AAAD/IVR environment, with AgnoShin positioned to interface with those systems to deliver orchestration and IVR enhancements. Operational scope covered the bank’s retail customer support across Kenya and the contact-centre/CRM organizational area, with rollout activities coordinated under the Avaya-led program to deliver improved omnichannel handling and IVR modernization.
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