List of AgnoShin AgnoCon Customers
Chennai, 600042,
India
Since 2010, our global team of researchers has been studying AgnoShin AgnoCon customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AgnoShin AgnoCon for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AgnoShin AgnoCon for Customer Experience include: Co-operative Bank of Kenya, a Kenya based Banking and Financial Services organisation with 4628 employees and revenues of $486.0 million and many others.
Contact us if you need a completed and verified list of companies using AgnoShin AgnoCon, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The AgnoShin AgnoCon customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Co-operative Bank of Kenya | Banking and Financial Services | 4628 | $486M | Kenya | AgnoShin | AgnoShin AgnoCon | Customer Experience | 2022 | n/a | In 2022 Co-operative Bank of Kenya engaged AgnoShin AgnoCon as part of an Avaya-led upgrade of its contact-centre and AAAD/IVR systems in the contact-centre/CRM process area. The work focused on modernizing omnichannel support for the bank’s retail customers across Kenya, with AgnoShin participating in platform and IVR modernization activities alongside Avaya. AgnoShin AgnoCon was used to address contact centre orchestration and interactive voice response functionality, it is reasonable to infer use of AgnoCon IVR and contact-centre modules for call routing, IVR flows, and agent interaction handling. Configuration efforts emphasized omnichannel routing and orchestration to unify voice and digital touchpoints, consistent with contact centre and CRM process requirements. Integrations centered on the Avaya contact centre and AAAD/IVR environment, with AgnoShin positioned to interface with those systems to deliver orchestration and IVR enhancements. Operational scope covered the bank’s retail customer support across Kenya and the contact-centre/CRM organizational area, with rollout activities coordinated under the Avaya-led program to deliver improved omnichannel handling and IVR modernization. |
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