List of AgnoShin AgnoCon Customers
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Since 2010, our global team of researchers has been studying AgnoShin AgnoCon customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AgnoShin AgnoCon for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AgnoShin AgnoCon for Customer Experience include: WM, a United States based Professional Services organisation with 49500 employees and revenues of $19.70 billion, Zurich Insurance Group, a Switzerland based Insurance organisation with 63000 employees and revenues of $7.80 billion, Kenya Airways, a Kenya based Transportation organisation with 4705 employees and revenues of $1.36 billion, Co-operative Bank of Kenya, a Kenya based Banking and Financial Services organisation with 4628 employees and revenues of $486.0 million and many others.
Contact us if you need a completed and verified list of companies using AgnoShin AgnoCon, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Co-operative Bank of Kenya | Banking and Financial Services | 4628 | $486M | Kenya | AgnoShin | AgnoShin AgnoCon | Customer Experience | 2022 | n/a |
In 2022 Co-operative Bank of Kenya engaged AgnoShin AgnoCon as part of an Avaya-led upgrade of its contact-centre and AAAD/IVR systems in the contact-centre/CRM process area. The work focused on modernizing omnichannel support for the bank’s retail customers across Kenya, with AgnoShin participating in platform and IVR modernization activities alongside Avaya.
AgnoShin AgnoCon was used to address contact centre orchestration and interactive voice response functionality, it is reasonable to infer use of AgnoCon IVR and contact-centre modules for call routing, IVR flows, and agent interaction handling. Configuration efforts emphasized omnichannel routing and orchestration to unify voice and digital touchpoints, consistent with contact centre and CRM process requirements.
Integrations centered on the Avaya contact centre and AAAD/IVR environment, with AgnoShin positioned to interface with those systems to deliver orchestration and IVR enhancements. Operational scope covered the bank’s retail customer support across Kenya and the contact-centre/CRM organizational area, with rollout activities coordinated under the Avaya-led program to deliver improved omnichannel handling and IVR modernization.
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Kenya Airways | Transportation | 4705 | $1.4B | Kenya | AgnoShin | AgnoShin AgnoCon | Customer Experience | 2023 | n/a |
In 2023, Kenya Airways deployed AgnoShin AgnoCon to modernize its contact center and omnichannel customer communications across the Africa region. The AgnoShin AgnoCon implementation is classified in the Customer Experience category and targeted centralizing multichannel interactions to improve agent efficiency and responsiveness.
Deployment leveraged AgnoCon contact center and omnichannel capabilities, configured to consolidate voice and digital touch points into a unified agent desktop, enable interaction routing and queue management, and provide real time operational dashboards for supervisors. Configuration emphasized routing rules, channel blending, and agent workflow orchestration consistent with Customer Experience platform practices to reduce handling complexity and improve responsiveness.
The program covered customer service and contact center operations across Kenya Airways sites in the Africa region, aligning frontline teams under consistent engagement workflows and reporting structures. Operational scope included agent workgroups, supervisory monitoring, and regional rollout sequencing to bring omnichannel handling into daily operations.
Governance measures included standardized response workflows, role based access for agents and supervisors, and training to support the new agent desktop and omnichannel procedures. Reported outcomes from the deployment emphasized better responsiveness and improved CX metrics, with cited improvements in agent efficiency and responsiveness in vendor and client references.
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WM | Professional Services | 49500 | $19.7B | United States | AgnoShin | AgnoShin AgnoCon | Customer Experience | 2023 | n/a |
In 2023, WM implemented AgnoShin AgnoCon to unify contact-center channels and improve customer-service operations in the United States. The WM AgnoShin AgnoCon Customer Experience deployment centralizes inbound and digital contact handling across the service organization.
Deployment used AgnoShin AgnoCon modules aligned with contact-center functions, including automatic call distribution ACD, omnichannel routing for voice and digital channels, and analytics for interaction quality and agent performance. AgnoShin AgnoCon was configured for centralized queuing, skill-based routing, and real-time monitoring to support standard Customer Experience workflows such as agent routing, queue management, and supervisor dashboards.
Operational coverage is focused on WM's United States customer-service operations and agent teams. Governance activities included updating routing policies and contact-handling procedures to reflect omnichannel workflows and analytics-driven supervision. Vendor materials indicate outcomes including improved agent productivity and greater omnichannel visibility for supervisors.
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Zurich Insurance Group | Insurance | 63000 | $7.8B | Switzerland | AgnoShin | AgnoShin AgnoCon | Customer Experience | 2023 | n/a |
In 2023 Zurich Insurance Group implemented AgnoShin AgnoCon in the Customer Experience category. The deployment appears on AgnoShin’s public client list and is represented as a customer-experience and contact-center engagement covering Switzerland and the insurer’s broader global insurance context.
AgnoShin AgnoCon deployment at Zurich focuses on omnichannel contact center, analytics, and call recording modules as inferred from the vendor product description and client roster. Functional capabilities implemented include unified routing across voice and digital channels, session-level call recording for quality assurance, and analytics-driven dashboards for agent performance and service quality monitoring. These modules support standard customer experience workflows such as contact handling, quality monitoring, and agent coaching.
Operational scope centers on Zurich’s customer service and contact-center functions, with the vendor positioning the AgnoCon deployment to improve service quality and agent effectiveness. Governance orientation aligns call recording and analytics outputs with quality assurance and agent performance processes, enabling structured coaching and service monitoring.
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