Nairobi, x,
Kenya
Co-operative Bank of Kenya Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Co-operative Bank of Kenya and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4628 Co-operative Bank of Kenya employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Co-operative Bank of Kenya has purchased the following applications: AUA Industria Time and Attendance for Time and Attendance in 2018, Zendesk Chat for Chatbots and Conversational AI in 2015, ProcessMaker BPM for Process Mining in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Co-operative Bank of Kenya is running and its propensity to invest more and deepen its relationship with AUA Industria , Zendesk , ProcessMaker or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Co-operative Bank of Kenya revenues, which have grown to $486.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Co-operative Bank of Kenya intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AUA Industria | Legacy | AUA Industria Time and Attendance | Time and Attendance | HCM | n/a | 2018 | 2018 |
In 2018, Co-operative Bank of Kenya implemented AUA Industria Time and Attendance, a Time and Attendance application. Third‑party vendor profiles identify AUA Industria as a Kenya partner delivering biometric workforce solutions, indicating the engagement centered on biometric time capture and access control for the bank across Kenya and East Africa.
Co-operative Bank of Kenya deployed AUA Industria Time and Attendance as a Time and Attendance solution to capture workforce time and control access for branch operations and HR payroll functions. Module usage is inferred from AUA Industria's stated product portfolio, and includes biometric terminals for clocking in and out, centralized attendance data aggregation, policy driven time rules, roster management, exception reporting, and audit logs, reflecting standard Time and Attendance functional capabilities.
Operational scope encompassed branch and security operations along with HR facing time capture processes across the bank's Kenyan and regional sites. Governance emphasis was on centralized credential management, attendance policy configuration, and secure handling of biometric data to support consolidated workforce attendance reporting and branch level time capture consistency.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ProcessMaker | Legacy | ProcessMaker BPM | Process Mining | Analytics and BI | n/a | 2019 | 2019 |
In 2019, Co-operative Bank of Kenya implemented ProcessMaker BPM as a Process Mining deployment to centralize and automate workflow across its operations. The initiative targeted improved security, maintained compliance, and enhanced customer experience by introducing a robust workflow system bankwide.
ProcessMaker BPM was configured to support complete lending lifecycle workflows and asset finance processing, and to standardize branch-level procedures. The implementation delivered workflow automation capabilities typical of BPM platforms, including configurable process models, task orchestration, and user-facing forms that non-technical staff could operate while developers retained access to advanced extensibility features. The bank used ProcessMaker BPM to streamline approval routing, document handoffs, and exception handling across lending and asset finance functions.
The deployment connected multiple disparate systems, enabling information to be safely transferred to the new platform and improving integration across departmental applications. This connection of systems increased operational cohesion and, as stated by the bank, raised the legacy software’s value through greater efficiency and interoperability.
Operational governance emphasized a centralized platform for branch and departmental workflows, with adoption across branches and business units responsible for lending, asset finance, and customer service. ProcessMaker BPM was positioned to be usable by non-technical personnel while providing developer-grade capabilities for customization, supporting process standardization, security controls, and compliance monitoring as explicit outcomes of the implementation.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2022 | 2023 |
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Customer Experience | CRM |
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2022 | 2023 |
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Customer Support | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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