AI Buyer Insights:

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

Co-operative Bank of Kenya
Location
Co-operative House, Haile Selassie Avenue,
Nairobi, x,
Kenya
Website
https://www.co-opbank.co.ke/
Phone
254 20 327 6000
Artw industry
Banking and Financial Services
Employee
Revenue

Co-operative Bank of Kenya Technographics

Co-operative Bank of Kenya Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Co-operative Bank of Kenya and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4628 Co-operative Bank of Kenya employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Co-operative Bank of Kenya has purchased the following applications: AUA Industria Time and Attendance for Time and Attendance in 2018, Zendesk Chat for Chatbots and Conversational AI in 2015, ProcessMaker BPM for Process Mining in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Co-operative Bank of Kenya is running and its propensity to invest more and deepen its relationship with AUA Industria , Zendesk , ProcessMaker or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Co-operative Bank of Kenya revenues, which have grown to $486.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Co-operative Bank of Kenya intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Co-operative Bank of Kenya Tech Stack and Enterprise Applications

Co-operative Bank of Kenya HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AUA Industria Legacy AUA Industria Time and Attendance Time and Attendance HCM n/a 2018 2018
In 2018, Co-operative Bank of Kenya implemented AUA Industria Time and Attendance, a Time and Attendance application. Third‑party vendor profiles identify AUA Industria as a Kenya partner delivering biometric workforce solutions, indicating the engagement centered on biometric time capture and access control for the bank across Kenya and East Africa. Co-operative Bank of Kenya deployed AUA Industria Time and Attendance as a Time and Attendance solution to capture workforce time and control access for branch operations and HR payroll functions. Module usage is inferred from AUA Industria's stated product portfolio, and includes biometric terminals for clocking in and out, centralized attendance data aggregation, policy driven time rules, roster management, exception reporting, and audit logs, reflecting standard Time and Attendance functional capabilities. Operational scope encompassed branch and security operations along with HR facing time capture processes across the bank's Kenyan and regional sites. Governance emphasis was on centralized credential management, attendance policy configuration, and secure handling of biometric data to support consolidated workforce attendance reporting and branch level time capture consistency.
Co-operative Bank of Kenya AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2015 2015
In 2015, Co-operative Bank of Kenya deployed Zendesk Chat on its website. Zendesk Chat is implemented in the Chatbots and Conversational AI category and serves as an embedded web chat channel to capture and manage real time and asynchronous customer interactions for the bank's online channels. The implementation concentrated on customer-facing web pages and transactional support flows, provisioning the Zendesk Chat widget across public site pages to present live agent availability and automated entry messages. Functional capabilities configured align with Chatbots and Conversational AI workflows, including live agent chat, automated welcome messaging, pre chat data capture, session transcripts and visitor context capture to inform responses. Operational scope covered digital retail banking channels and the customer service organization, aligning incoming web conversations into agent consoles and support workflows. Governance focused on channel configuration, chat routing rules, agent availability scheduling and standard response protocols, with rollout executed through site wide widget provisioning and chat configuration for service teams.
Co-operative Bank of Kenya Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ProcessMaker Legacy ProcessMaker BPM Process Mining Analytics and BI n/a 2019 2019
In 2019, Co-operative Bank of Kenya implemented ProcessMaker BPM as a Process Mining deployment to centralize and automate workflow across its operations. The initiative targeted improved security, maintained compliance, and enhanced customer experience by introducing a robust workflow system bankwide. ProcessMaker BPM was configured to support complete lending lifecycle workflows and asset finance processing, and to standardize branch-level procedures. The implementation delivered workflow automation capabilities typical of BPM platforms, including configurable process models, task orchestration, and user-facing forms that non-technical staff could operate while developers retained access to advanced extensibility features. The bank used ProcessMaker BPM to streamline approval routing, document handoffs, and exception handling across lending and asset finance functions. The deployment connected multiple disparate systems, enabling information to be safely transferred to the new platform and improving integration across departmental applications. This connection of systems increased operational cohesion and, as stated by the bank, raised the legacy software’s value through greater efficiency and interoperability. Operational governance emphasized a centralized platform for branch and departmental workflows, with adoption across branches and business units responsible for lending, asset finance, and customer service. ProcessMaker BPM was positioned to be usable by non-technical personnel while providing developer-grade capabilities for customization, supporting process standardization, security controls, and compliance monitoring as explicit outcomes of the implementation.
Co-operative Bank of Kenya Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2020 2020
Co-operative Bank of Kenya Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application, Web and Enterprise Search Content Management 2021 2021
Co-operative Bank of Kenya CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Engagement CRM 2022 2023
Customer Experience CRM 2022 2023
Customer Support CRM 2020 2020
Co-operative Bank of Kenya IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2015 2015
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at Co-operative Bank of Kenya

First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts

Apps Being Evaluated by Co-operative Bank of Kenya Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Co-operative Bank of Kenya IT executives and key decision makers. This section highlights Co-operative Bank of Kenya's latest recorded technology evaluations, including Temenos T24 for Core Banking on 2025-10-02, Infosys Finacle for Core Banking on 2025-08-08, and ProcessMaker BPM for Process Mining on 2024-11-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Co-operative Bank of Kenya digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
2025-10-02 Co-operative Bank of Kenya Evaluated Temenos Temenos T24 Core Banking ERP Services and Operations
2025-08-08 Co-operative Bank of Kenya Evaluated Infosys Infosys Finacle Core Banking ERP Services and Operations
2024-11-06 Co-operative Bank of Kenya Evaluated ProcessMaker ProcessMaker BPM Process Mining Analytics and BI
FAQ - APPS RUN THE WORLD Co-operative Bank of Kenya Technographics
Co-operative Bank of Kenya is a Banking and Financial Services organization based in Kenya, with around 4628 employees and annual revenues of $486.0 million.
Co-operative Bank of Kenya operates a diverse technology stack with applications such as AUA Industria Time and Attendance, Zendesk Chat and ProcessMaker BPM, covering areas like Time and Attendance, Chatbots and Conversational AI and Process Mining.
Co-operative Bank of Kenya has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as AUA Industria, Zendesk and ProcessMaker.
Co-operative Bank of Kenya recently adopted applications including Intellect eMACH.ai Digital Engagement Platform in 2022, AgnoShin AgnoCon in 2022 and Algolia Search in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Co-operative Bank of Kenya’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Co-operative Bank of Kenya’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Co-operative Bank of Kenya technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.