List of Aheeva Omnichannel Customers
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Since 2010, our global team of researchers has been studying Aheeva Omnichannel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aheeva Omnichannel for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aheeva Omnichannel for Call Center include: Softnet Technologies Tanzania, a Tanzania based Professional Services organisation with 120 employees and revenues of $6.0 million, Virtualccs Brazil, a Brazil based Professional Services organisation with 25 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Aheeva Omnichannel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Aheeva Omnichannel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Softnet Technologies Tanzania | Professional Services | 120 | $6M | Tanzania | Aheeva | Aheeva Omnichannel | Call Center | 2024 | n/a | In 2024, Softnet Technologies Tanzania implemented Aheeva Omnichannel using a private-cloud Aheeva Flex contact-center instance hosted in Dar es Salaam. The deployment leverages Aheeva Omnichannel / case management for contact center operations to deliver omnichannel voice and chat customer service for regional clients and expanded deployed agent seats from about 10 to over 500. The implementation centers on case management workflows for contact-center operations, agent seat provisioning, omnichannel routing for voice and chat, and agent-facing operational tooling consistent with contact-center platforms. Configuration work included queue definitions, routing rules, and role-based access controls to support multi-client operations and concurrent agent sessions within the private-cloud instance. Operational coverage is focused on Softnet’s contact-center service lines supporting regional customers, with the private-cloud Aheeva Flex instance serving as the primary deployment structure. The solution architecture is oriented around centralized multitenant contact-center operations on a single private-cloud platform, delivering unified voice and chat channels into common case management processes. Rollout and governance followed a phased seat expansion approach, scaling from a small pilot to a broad production footprint in 2024, with provisioning and workflow standardization to manage case lifecycles and agent access. The implementation emphasizes operational controls and case management discipline to support ongoing omnichannel customer service delivery without referencing any prior named system. | |
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Virtualccs Brazil | Professional Services | 25 | $3M | Brazil | Aheeva | Aheeva Omnichannel | Call Center | 2008 | n/a | In 2008 Virtualccs Brazil deployed Aheeva Omnichannel, Apps Category . The deployment used Aheeva Omnichannel to provide contact center services including voice, chat, and WhatsApp for BPO and industry clients. The implementation focused on enabling remote agents and orchestrating multichannel campaigns, supporting call center and CRM operations across Brazil. Aheeva Omnichannel was configured to manage multichannel queueing and campaign routing, with functional modules covering voice handling, web chat, WhatsApp channel handling, agent workspaces for remote connectivity, and campaign management for outbound and blended workflows. Configuration emphasized real time monitoring and availability management, aligning telephony and messaging channels into unified agent interfaces and dashboards. Operational coverage targeted call center and CRM operations across Brazil, supporting both BPO customers and industry clients through distributed remote agent setups. Governance centered on campaign orchestration and operational monitoring to sustain multichannel handling and availability, and partner case material highlights improved availability, multichannel handling, and monitoring capabilities as outcomes associated with the Aheeva Omnichannel deployment. |
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