List of Aircall AI Assist Pro Customers
Aircall
44W 28th Street,
New York, 10001, NY,
United States
New York, 10001, NY,
United States
1 888-240-6923
Professional Services
600
$115M
Since 2010, our global team of researchers has been studying Aircall AI Assist Pro customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aircall AI Assist Pro for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aircall AI Assist Pro for Intelligent Process Automation include: Custom Neon, a Australia based Manufacturing organisation with 320 employees and revenues of $90.0 million, Astmoor Finance, a United Kingdom based Banking and Financial Services organisation with 10 employees and revenues of $1.0 million, Pulseworks, a United States based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Aircall AI Assist Pro, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Astmoor Finance | Banking and Financial Services | 10 | $1M | United Kingdom | Aircall | Aircall AI Assist Pro | Intelligent Process Automation | 2025 | n/a |
In 2020, Astmoor Finance implemented Aircall AI Assist Pro, Apps Category . Astmoor Finance is a UK commercial finance brokerage handling over 400 client conversations daily under Financial Conduct Authority compliance requirements, and the deployment focused on improving call review efficiency and onboarding for a small sales team. The implementation targeted sales and account management workflows, with managers and new hires as primary users and compliance and auditability as core constraints.
The deployment used Aircall AI Assist Pro capabilities including automated transcriptions, live transcription, AI-powered insights, playbooks, scorecards, transcript search, and conversation summaries. Configuration work emphasized rapid setup and low-friction administration, with custom scorecard questions and playbook prompts created by internal staff to guide live coaching. Live prompts surfaced product explainers and objection handling in real time, enabling new salespeople to focus on client interaction rather than manual note taking.
Aircall AI Assist Pro was integrated natively with Salesforce, ensuring conversations, summaries, and notes automatically synchronize to the CRM and reducing post-call administrative work. Transcript search and keyword identification were applied across the call corpus to support FCA compliance monitoring and to quickly locate calls mentioning compliance-related terms such as complaint or personal guarantee. Operational coverage included sales, account management, and managerial review processes, and the team continued to explore additional channels such as WhatsApp to broaden customer communication.
Governance and process changes centered on shifting review workflows from full-audio listening to transcript-led triage, using automated scorecarding to flag low-performing conversations for targeted coaching. Managers used scorecard results and searchable transcripts to prioritize reviews and identify coaching opportunities, while onboarding used playbooks and live prompts to accelerate ramp-up. The implementation retained full auditable records to satisfy regulatory scrutiny while reducing managers’ listening load.
Results reported by the company were explicit, Aircall AI Assist Pro enabled a twenty-minute call to be transcribed and reviewed in approximately five minutes, enabled instant identification of compliance-related keywords across conversations, supported faster new-hire ramp-up through real-time coaching, and produced automated scorecarding that flagged conversations for targeted review. Aircall AI Assist Pro provided Astmoor Finance with a composable conversational coaching layer, improving oversight and enabling managers to scale their review capacity while maintaining FCA-compliant records.
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Custom Neon | Manufacturing | 320 | $90M | Australia | Aircall | Aircall AI Assist Pro | Intelligent Process Automation | 2024 | n/a |
In 2024 Custom Neon implemented Aircall AI Assist Pro to extend its contact center capabilities. Aircall AI Assist Pro is deployed under an Intelligent Process Automation effort to embed AI-assisted call handling and post-call intelligence into support workflows.
The deployment leverages Aircall’s AI-generated call summaries and sentiment analytics to capture conversation insights and automate routine documentation. Configured functional areas include real-time coaching via live agent prompts and playbooks, alongside Pro-level automations that route summarized intelligence into agent workflows.
Operational scope covers global e-commerce support and distributed Customer Service teams across APAC, with the application applied to inbound and outbound support touchpoints. The Aircall AI Assist Pro implementation supports Customer Service, APAC by surfacing sentiment-driven prioritization and scripted playbooks for agents.
Governance focused on configuring summary templates, sentiment thresholds and playbook rules to surface coaching opportunities and identify training needs. The documented use of Aircall’s AI-generated call summaries and sentiment analytics is used to speed decision-making and highlight areas for agent training, aligning AI-assisted insights with support operations and quality monitoring.
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Pulseworks | Leisure and Hospitality | 10 | $1M | United States | Aircall | Aircall AI Assist Pro | Intelligent Process Automation | 2024 | n/a |
In 2024, Pulseworks deployed Aircall AI Assist Pro as its Intelligent Process Automation solution to augment customer support operations in North America. Pulseworks uses Aircall to power its support operations and credits Aircall AI Assist with large efficiency gains and a roughly 50% rise in CSAT by automating call summaries, topic tagging, and sentiment analysis, with Aircall AI Assist Pro positioned as the AI layer delivering those capabilities.
The implementation emphasizes automated call summaries, structured topic tagging, and sentiment analysis delivered through Aircall AI Assist Pro, embedded into agent workflows on the Aircall telephony platform to reduce manual note taking and accelerate case handling. Operational scope covered support teams in North America, with governance focused on agent adoption, standardized summary and tagging practices, and quality review of AI-generated outputs to improve handoffs and maintain consistency across the support function.
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Buyer Intent: Companies Evaluating Aircall AI Assist Pro
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Aircall AI Assist Pro Coverage
Aircall AI Assist Pro is a Intelligent Process Automation solution from Aircall.
Companies worldwide use Aircall AI Assist Pro, from small firms to large enterprises across 21+ industries.
Organizations such as Custom Neon, Astmoor Finance and Pulseworks are recorded users of
Aircall AI Assist Pro for Intelligent Process Automation.
Companies using Aircall AI Assist Pro are most concentrated in Manufacturing, Banking and Financial Services and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Aircall AI Assist Pro are most concentrated in Australia, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Aircall AI Assist Pro across Americas, EMEA, and APAC.
Companies using Aircall AI Assist Pro range from small businesses with 0-100 employees - 66.67%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Aircall AI Assist Pro include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Aircall AI Assist Pro customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Intelligent Process Automation.