List of Airport Cloud Use Service (ACUS) Customers
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Since 2010, our global team of researchers has been studying Airport Cloud Use Service (ACUS) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Airport Cloud Use Service (ACUS) for Airport Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Airport Cloud Use Service (ACUS) for Airport Management include: Avinor, a Norway based Transportation organisation with 3100 employees and revenues of $1.26 billion, Brisbane Airport, a Australia based Transportation organisation with 422 employees and revenues of $656.0 million and many others.
Contact us if you need a completed and verified list of companies using Airport Cloud Use Service (ACUS), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Airport Cloud Use Service (ACUS) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Avinor | Transportation | 3100 | $1.3B | Norway | Amadeus IT Group | Airport Cloud Use Service (ACUS) | Airport Management | 2024 | n/a |
In 2024, Avinor implemented Airport Cloud Use Service (ACUS) with Apps Category "" as part of a long-term technology partnership with Amadeus IT Group to extend cloud-native passenger processing across Norway's 43 state owned airports. The deployment explicitly covers upgrades to more than 800 service points and the provisioning of Amadeus software to power 250 self-service check-in kiosks, enabling a shift from fixed counters to mobile and tablet based passenger service models.
The implementation centers on roaming agent functionality, enabling check-in staff to use tablet and mobile apps to capture passport or biometric data, print bag tags and boarding passes from any kiosk, and drop baggage from any terminal location. Avinor also activated capabilities to optionally enable biometrics across check-in, lounge access and boarding to reduce manual document checks. The program includes the introduction of Amadeus Airport Insights, a data and analytics platform that applies AI and machine learning to analyze millions of data events from terminal touchpoints, delivering predictive analytics and proactive alerts for passenger flow and dwell time.
Operationally, ACUS was configured to support remote management of low traffic regional sites, allowing Avinor to operate small airports without fixed infrastructure such as check-in desks or Flight Information Display units by using mobile devices connected to Amadeus cloud services. The scope of integrations covers self-service kiosks, bag drop and tag printing, biometric capture points and the messaging layers that exchange operational information between airport actors, alongside new digital baggage processing and tracking systems.
Governance for the rollout emphasizes co-creation between Avinor and Amadeus to prototype roaming agent workflows and data driven operational dashboards, with a staged upgrade across terminals and service points. The shift to Airport Cloud Use Service (ACUS) is intended to create a fully insight-driven operating model for Avinor, enabling operational teams to identify bottlenecks, predict demand peaks and allocate resources more proactively, while reducing terminal hardware reliance and supporting remote operations for smaller airports.
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Brisbane Airport | Transportation | 422 | $656M | Australia | Amadeus IT Group | Airport Cloud Use Service (ACUS) | Airport Management | 2024 | n/a |
In 2024, Brisbane Airport deployed Amadeus Airport Cloud Use Service, using the Airport Cloud Use Service name and ACUS designation to move passenger processing technology to a cloud-first operating model. This implementation is categorized under the category and is part of Brisbane Airport’s multi-year Future BNE modernization program covering domestic and international terminal passenger flows.
The configuration of Airport Cloud Use Service includes cloud-hosted passenger processing capabilities to power more than 300 agent assisted check-in desks, common use check-in workflows for airline partners, and support for either agent-led or self-service interactions. The deployment also incorporates approximately 100 self-service bag drop units and more than 260 self-service check-in kiosks, reflecting a blended-service design that centralizes check-in and bag drop orchestration within ACUS.
Operational coverage explicitly spans both domestic and international terminals and is intended to facilitate easier connections and common use capabilities for airlines operating at Brisbane. The Airport Cloud Use Service is positioned as the primary platform for passenger processing, enabling standardized check-in and bag drop processes, session management for agents and kiosks, and cloud provisioning of passenger-facing hardware.
Rollout governance has followed a phased activation approach, with the first new-generation check-in row already operational and customer and staff feedback used to validate the configuration. The published rationale for the deployment highlights reduced queues and reduced friction at check-in and bag drop as key operational objectives tied to the Airport Cloud Use Service implementation.
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Buyer Intent: Companies Evaluating Airport Cloud Use Service (ACUS)
- Tencent, a China based Construction and Real Estate organization with 110558 Employees
- Queensland Corrective Services, a Australia based Government company with 5499 Employees
- Daifuku Oceania, a New Zealand based Manufacturing organization with 529 Employees
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