List of Akiva Predictive Dialer Customers
Campinas, 13097,
Brazil
Since 2010, our global team of researchers has been studying Akiva Predictive Dialer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Akiva Predictive Dialer for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Akiva Predictive Dialer for Call Center include: Hs Telecom Brazil, a Brazil based Communications organisation with 700 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Akiva Predictive Dialer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Akiva Predictive Dialer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Hs Telecom Brazil | Communications | 700 | $40M | Brazil | Akiva Software | Akiva Predictive Dialer | Call Center | 2011 | n/a | In 2011, HS Telecom Brazil deployed Akiva Predictive Dialer as a Predictive Dialer to restructure its televendas outbound call center operation in São Paulo state. The implementation was targeted at outbound sales workflows and went live in 2011, positioning the Akiva Predictive Dialer at the center of televendas process orchestration and agent productivity tooling. The implementation configured core predictive dialing capabilities, including campaign management, call pacing and list management, and agent routing to support high-volume outbound calling. Akiva Predictive Dialer was used to automate call sequencing and minimize manual dialing, aligning dialer logic with televendas scripts and sales cadence to increase agent contact rates. Operational coverage included HS Telecom Brazil's televendas and broader outbound sales functions, with later adoption of a newer Akiva release that included an integrated CRM module, extending usage into CRM process areas. The integrated CRM module consolidated lead records and call outcomes into a single application footprint, enabling tighter operational handoffs between marketing, sales and customer service teams in São Paulo state. Governance and process change focused on restructuring televendas workflows around queued campaigns and real time agent allocation, moving agents from manual dialing to dialer-driven campaigns. Outcomes recorded by the customer include raising calls per agent from approximately 60 to approximately 200, reducing agent idle time by about 60 percent, and contributing to a doubling of company revenue after the rollout and subsequent upgrade to the CRM-integrated version of Akiva Predictive Dialer. |
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