List of Akiva Predictive Dialer Customers
Campinas, 13097,
Brazil
Since 2010, our global team of researchers has been studying Akiva Predictive Dialer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Akiva Predictive Dialer for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Akiva Predictive Dialer for Call Center include: Privalia, a Spain based Retail organisation with 1500 employees and revenues of $100.0 million, International Trucks, a United States based Manufacturing organisation with 800 employees and revenues of $100.0 million, Hs Telecom Brazil, a Brazil based Communications organisation with 700 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Akiva Predictive Dialer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Akiva Predictive Dialer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hs Telecom Brazil | Communications | 700 | $40M | Brazil | Akiva Software | Akiva Predictive Dialer | Call Center | 2011 | Akiva Software |
In 2011, HS Telecom Brazil deployed Akiva Predictive Dialer as a Predictive Dialer to restructure its televendas outbound call center operation in São Paulo state. The implementation was targeted at outbound sales workflows and went live in 2011, positioning the Akiva Predictive Dialer at the center of televendas process orchestration and agent productivity tooling.
The implementation configured core predictive dialing capabilities, including campaign management, call pacing and list management, and agent routing to support high-volume outbound calling. Akiva Predictive Dialer was used to automate call sequencing and minimize manual dialing, aligning dialer logic with televendas scripts and sales cadence to increase agent contact rates.
Operational coverage included HS Telecom Brazil's televendas and broader outbound sales functions, with later adoption of a newer Akiva release that included an integrated CRM module, extending usage into CRM process areas. The integrated CRM module consolidated lead records and call outcomes into a single application footprint, enabling tighter operational handoffs between marketing, sales and customer service teams in São Paulo state.
Governance and process change focused on restructuring televendas workflows around queued campaigns and real time agent allocation, moving agents from manual dialing to dialer-driven campaigns. Outcomes recorded by the customer include raising calls per agent from approximately 60 to approximately 200, reducing agent idle time by about 60 percent, and contributing to a doubling of company revenue after the rollout and subsequent upgrade to the CRM-integrated version of Akiva Predictive Dialer.
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International Trucks | Manufacturing | 800 | $100M | United States | Akiva Software | Akiva Predictive Dialer | Call Center | 2011 | Alert Brasil Brazil |
In 2011, International Trucks implemented Akiva Predictive Dialer as part of a deployment of Akiva's Icall Interact platform in Brazil. The implementation targeted Call Center operations for roadside and customer support and was executed through Alert Brasil Brazil, which assumed responsibility for the service operation.
The implementation delivered portal access for agents, interactive voice response and call recording capabilities, and social-media integration to capture and route roadside assistance and customer inquiries. Akiva Predictive Dialer is referenced as the application supporting these Call Center workflows, with functionality inferred from the Icall Interact solution's IVR and recording features to support automated outbound dialing and interaction management.
Operational governance was structured so Alert Brasil Brazil assumed the 24/7 SAC and assistance operation for International Trucks in Brazil, providing ongoing agent access to the portal and management of recorded interactions. Business functions affected include roadside assistance, customer support and contact center agent workflows, with configuration emphasis on continuous availability, interaction capture and integrated social channel routing.
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Privalia | Retail | 1500 | $100M | Spain | Akiva Software | Akiva Predictive Dialer | Call Center | 2012 | n/a |
In 2012 Privalia implemented Akiva Predictive Dialer as part of Akiva's XCall platform to revitalize its SAC customer service operations in Brazil, deploying a Call Center application to handle telephony workflows for its member base. The deployment targeted Privalia's customer service organization in Brazil and was scoped to support approximately 4.5 million members.
Akiva Predictive Dialer was provisioned alongside URA (IVR), call recording, and management and reporting capabilities from the XCall platform, creating an integrated call management and reporting stack. The implementation focused on customer service and contact center operations and was explicitly intended to improve call center efficiency.
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