List of Akiva RPA Customers
Campinas, 13097,
Brazil
Since 2010, our global team of researchers has been studying Akiva RPA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Akiva RPA for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Akiva RPA for Robotic Process Automation include: Privalia, a Spain based Retail organisation with 1500 employees and revenues of $100.0 million, Passaredo Linhas Aereas Brazil, a Brazil based Transportation organisation with 700 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Akiva RPA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Akiva RPA customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Passaredo Linhas Aereas Brazil | Transportation | 700 | $40M | Brazil | Akiva Software | Akiva RPA | Robotic Process Automation | 2011 | n/a |
In 2011, Passaredo Linhas Aereas engaged Akiva Software technology via integrator Alert Brasil to support passenger contact-center operations, with contemporaneous reporting noting use of Akiva Software components. Akiva RPA and Akiva Software's XCall telephony module are recorded in sources as supporting Passaredo's SAC contact-center workflows, Apps Category: .
The implementation signal centers on telephony and automation capabilities, with Akiva Software's XCall providing contact-center telephony and CTI-style call handling while Akiva RPA is referenced as the automation application name used to orchestrate repetitive service tasks. Functional coverage is inferred to include inbound call routing, agent desktop call controls, and scripted SAC workflows, aligned with typical contact-center automation and process orchestration capabilities for an airline passenger service context.
Operationally the deployment was delivered through Alert Brasil as the service provider to Passaredo, and reporting places the engagement in Brazil focused on the airline's contact-center and customer service function. Governance details in public records are limited, the implementation narrative emphasizes integration of telephony and automation modules into existing SAC operations rather than a platform replacement story.
|
 |
Privalia | Retail | 1500 | $100M | Spain | Akiva Software | Akiva RPA | Robotic Process Automation | 2012 | n/a |
In 2012 Privalia implemented Akiva RPA as a customer-service/CRM deployment to revitalize its internal SAC call center in Brazil, supporting approximately 4.5 million members. The project is recorded in a 2012 TI Inside case study and centered on telephony and call-center management for customer service operations.
Akiva RPA leveraged Akiva Software's XCall platform to deliver interactive voice response IVR, call recording, and operational reporting capabilities. Configuration work emphasized IVR scripting and routing, recorded-call capture and indexing, and operational dashboards for supervisors, reflecting standard telephony session handling and call monitoring workflows.
Operational scope focused on Privalia's customer service and contact center teams in Brazil, tying telephony controls into call-center management processes and CRM workflows. Governance activities documented in the case study highlighted call recording compliance and the establishment of operational reporting processes during rollout, with centralized configuration and reporting for the SAC organization.
|
Buyer Intent: Companies Evaluating Akiva RPA
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||