List of Akiva Smart IVR Customers
Campinas, 13097,
Brazil
Since 2010, our global team of researchers has been studying Akiva Smart IVR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Akiva Smart IVR for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Akiva Smart IVR for Interactive Voice Response (IVR) include: Emirates Brazil, a Brazil based Transportation organisation with 50 employees and revenues of $250.0 million, Privalia Brazil, a Brazil based Retail organisation with 450 employees and revenues of $245.0 million, Alert Brasil Brazil, a Brazil based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Akiva Smart IVR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Akiva Smart IVR customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Alert Brasil Brazil | Professional Services | 50 | $5M | Brazil | Akiva Software | Akiva Smart IVR | Interactive Voice Response (IVR) | 2011 | n/a | In 2011, Alert Brasil implemented Akiva Smart IVR, Apps Category "". Alert Brasil, a Campinas-based contact center in Brazil, deployed Akiva Smart IVR alongside Akiva Software’s XCall platform to centralize telephony operations and reporting for its contact center business functions. The implementation combined Akiva Smart IVR interactive voice response capabilities with XCall’s telephony management and reporting modules, covering IVR call routing, programmable voice flows, session logging, and operational reporting. Configuration work focused on call flow orchestration and agent-handling workflows, aligning IVR prompts and self-service paths with contact center reporting to improve handle efficiency. Operational coverage was concentrated on Alert Brasil’s Campinas contact center, applying the Akiva Smart IVR solution to inbound voice operations and reporting processes. The published case links the XCall deployment to URA and IVR capabilities and reports that the implementation reduced average handle time and increased productivity by roughly 60% in Brazil, outcomes that were attributed to the combined IVR and telephony reporting configuration. | |
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Emirates Brazil | Transportation | 50 | $250M | Brazil | Akiva Software | Akiva Smart IVR | Interactive Voice Response (IVR) | 2012 | n/a | In 2012 Emirates Brazil implemented Akiva Smart IVR Apps Category . The engagement was part of the Brazil SAC run by Alert Brasil, and press coverage ties Alert Brasil’s outsourced airline customer service work to Akiva Software’s XCall platform, from which it is inferred that Akiva Smart IVR capabilities supported Emirates Brazil contact-center handling during the engagement. Implementation scope centered on inbound 0800 voice traffic for airline customer service in Brazil, with explicit capabilities implemented including call handling for toll-free numbers, call recording, and web-based monitoring. Akiva Smart IVR was used to orchestrate automated call flows and to feed recorded interactions into the monitoring interface cited in coverage, aligning IVR session control with agent-facing oversight. Operational coverage was limited to the Brazil SAC managed by Alert Brasil, affecting customer service and contact-center operations for the airline in Brazil. Governance and operating model allocated operational responsibility to the outsourced service provider, with Akiva Smart IVR and the XCall platform functioning as the telephony and monitoring layer within that outsourced workflow. | |
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Privalia Brazil | Retail | 450 | $245M | Brazil | Akiva Software | Akiva Smart IVR | Interactive Voice Response (IVR) | 2012 | n/a | In 2012, Privalia Brazil deployed Akiva Smart IVR as part of an Akiva Software XCall deployment to revitalize its customer service SAC. Akiva Smart IVR, an Interactive Voice Response application, delivered a voice menu URA/IVR layer, call recording and management dashboards to improve call routing and operational visibility, and the 2012 case report cites measurable efficiency gains. The implementation focused on functional modules for voice menu configuration, recorded interaction capture and dashboard-driven monitoring to centralize inbound call handling for Privalia Brazil customer service operations. Configuration emphasized IVR menu trees, routing rules and management dashboards that surfaced queue and agent-level views to support operational management and service level workflows. |
Buyer Intent: Companies Evaluating Akiva Smart IVR
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