List of Alcatel-Lucent OmniPCX Customers
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Since 2010, our global team of researchers has been studying Alcatel-Lucent OmniPCX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alcatel-Lucent OmniPCX for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alcatel-Lucent OmniPCX for PBX, VoiP and Phone Systems include: Catalonia, a Spain based Government organisation with 240000 employees and revenues of $35.02 billion, EWE, a Germany based Utilities organisation with 9500 employees and revenues of $9.50 billion, Perenti Global, a Australia based Oil, Gas and Chemicals organisation with 9000 employees and revenues of $1.64 billion, Just Group, a Australia based Retail organisation with 5000 employees and revenues of $850.0 million, ICAEW, a United Kingdom based Professional Services organisation with 768 employees and revenues of $170.0 million and many others.
Contact us if you need a completed and verified list of companies using Alcatel-Lucent OmniPCX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Catalonia | Government | 240000 | $35.0B | Spain | Alcatel-Lucent Enterprise | Alcatel-Lucent OmniPCX | PBX, VoiP and Phone Systems | 2019 | n/a |
In 2019 Catalonia deployed Alcatel-Lucent OmniPCX to provide enterprise VoIP telephony services for the Generalitat de Catalunya, with primary operational focus on the Department of the Interior and on-site operations in L'Hospitalet de Llobregat. Apps Category:
The implementation centered on administration and operational management of Alcatel-Lucent OmniPCX alongside coexisting VoIP platforms, with responsibilities split across incident resolution, technical work orders, supervision and maintenance of voice services, and preparation of service KPI and SLA reports. Functional capabilities implemented included platform administration for call control and session management, ticketing-driven incident lifecycle handling through BMC Remedy, and technical support workflows for project and service managers.
Integrations and operational coverage were explicit, with Alcatel-Lucent OmniPCX managed in an environment that also included OpenScape Voice, Concierge Cloud Contact Center, Vodafone Office OneNet, and Vodafone Smart Network, and ticketing integration with BMC Remedy. Governance and process changes emphasized service communication and monitoring in collaboration with suppliers, direct end customer contact for incident handling, and structured technical support for VoIP project implementations across multiple departments of the Generalitat de Catalunya.
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EWE | Utilities | 9500 | $9.5B | Germany | Alcatel-Lucent Enterprise | Alcatel-Lucent OmniPCX | PBX, VoiP and Phone Systems | 2017 | n/a |
In 2017 EWE implemented Alcatel-Lucent OmniPCX to establish an always-on voice telephony fallback for its electricity, gas and water operations. The Alcatel-Lucent OmniPCX deployment was provisioned as a managed telephony service to ensure telephone calls are received and made at all times, the Apps Category .
The implementation combined Alcatel-Lucent OmniPCX telephony with a resilient network and virtualization posture, leveraging MPLS networks and dark fiber connections for geographic redundancy. Configuration work covered voice routing, high-availability switchovers, and managed service handoffs, while technical stewardship drew on it-dialog expertise for systems ranging from network infrastructure to virtualization stacks.
Operational scope focused on staff-based telephony coverage across the energy utility environment with explicit contingency planning to sustain voice services during extended power outages. The project produced construction plans, established document storage for operational artifacts, and configured the voice services stack to align with the goal of making the system generally available in the energy sector.
Governance activities included creation and maintenance of project documentation, conceptual design notes, project communication papers, and processes for vulnerabilities and risk assessments aligned with the recently introduced ISO27001 information security management system. Additional work documented estimated expenses, supported risk management, informed executives, and codified agreed support services and managed service roles for ongoing business continuity management.
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ICAEW | Professional Services | 768 | $170M | United Kingdom | Alcatel-Lucent Enterprise | Alcatel-Lucent OmniPCX | PBX, VoiP and Phone Systems | 2009 | n/a |
In 2009 ICAEW implemented Alcatel-Lucent OmniPCX as part of an Alcatel-Lucent Enterprise Unified Communications deployment to establish a modern voice, video and data communications backbone that could support international growth and tighter cost management. The rollout targeted ICAEW headquarters in Milton Keynes and its broader professional services operations, aligning the Alcatel-Lucent OmniPCX implementation with organizational goals for collaborative working and improved service reliability.
The implementation encompassed the OmniPCX Enterprise Communications Server and a suite of Unified Communications capabilities including My Teamwork, My Messaging, My Phone and One Number, together with an OmniTouch Premium Contact Centre configured for 80 seats. Functional configuration emphasized presence management, hot desking and instant communication workflows to enable flexible working and support contact centre routing and agent collaboration.
Operational integration included the onboarding of 140 home workers into the UC platform and the centralization of contact centre handling on the OmniTouch Premium Contact Centre, extending unified voice and messaging across office and remote users. The project was delivered with Business Partner Nextira One and covered business functions spanning IT, contact centre operations and enterprise collaboration.
Governance and business objectives were framed around collaborative working and improved quality of service, reflecting comments from Bill Wilson, IT and Property Services Director. Reported benefits from the deployment included savings of GBP 30,000 per annum attributed to the integration of remote staff, alongside stated productivity gains from My Teamwork and My Instant Communicator, and practical UC features such as hot desking and presence management.
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Retail | 5000 | $850M | Australia | Alcatel-Lucent Enterprise | Alcatel-Lucent OmniPCX | PBX, VoiP and Phone Systems | 2018 | n/a |
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Oil, Gas and Chemicals | 9000 | $1.6B | Australia | Alcatel-Lucent Enterprise | Alcatel-Lucent OmniPCX | PBX, VoiP and Phone Systems | 2020 | n/a |
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Buyer Intent: Companies Evaluating Alcatel-Lucent OmniPCX
- Thunderbox United States, a United States based Manufacturing organization with 10 Employees
- Politecnico di Torino, a Italy based Education company with 1424 Employees
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