List of Alliance Business Suite Helpdesk Customers
Lewes, 19958, DE,
United States
Since 2010, our global team of researchers has been studying Alliance Business Suite Helpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alliance Business Suite Helpdesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alliance Business Suite Helpdesk for Customer Support include: Fenix Alliance, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Infinity Comex Argentina, a Argentina based Distribution organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Alliance Business Suite Helpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Alliance Business Suite Helpdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fenix Alliance | Professional Services | 10 | $1M | United States | Fenix Alliance Group | Alliance Business Suite Helpdesk | Customer Support | 2019 | n/a |
In 2019, Fenix Alliance deployed Alliance Business Suite Helpdesk as a Helpdesk solution to operate its own Alliance Business Suite-powered support portal. The implementation centralizes customer ticketing and technical incident management for Fenix Alliance Group's product portfolio, and it is operated regionally out of the company’s Colombia operations. Alliance Business Suite Helpdesk is the vendor module Fenix Alliance uses to capture, route, and manage incoming support requests.
The deployment emphasizes the Helpdesk and Support module set, configured to handle ticket intake, incident classification, prioritization, workflow-based routing, and SLA state tracking consistent with Helpdesk functional workflows. Configuration focused on ticket lifecycle management, status tracking, agent queues, and escalation workflows to align support processes with small professional services operational patterns. The Alliance Business Suite Helpdesk setup also instruments role-based access and workflow rules to standardize response ownership and handoffs.
Operational scope is regional, covering customer support and technical service functions out of Colombia and centralizing ticket handling for regional support staff. Governance centered on central ticket ownership, standardized incident workflows, and process controls to improve response handling across the product portfolio. The implementation is managed through Fenix Alliance Group’s Alliance Business Suite support portal and is used to consolidate support operations and streamline incident management.
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Infinity Comex Argentina | Distribution | 15 | $1M | Argentina | Fenix Alliance Group | Alliance Business Suite Helpdesk | Customer Support | 2021 | n/a |
In 2021, Infinity Comex Argentina implemented Alliance Business Suite Helpdesk. The Alliance Business Suite Helpdesk is deployed as part of Fenix Alliance Group business solutions used to operate Infinity Comex's marketplace ecommerce and customer engagement channels across Latin America. The Helpdesk category deployment is aligned to manage orders, customer inquiries, and support workflows as indicated by Fenix Alliance product pages and Infinity Comex marketing content.
Module usage includes the Alliance Business Suite ecommerce module working in concert with the Helpdesk module to enable order linked ticketing, case tracking, and automated routing of customer inquiries. Functional capabilities inferred from the application category and vendor materials include ticket lifecycle management, knowledge base support, SLA assignment, and multichannel ticket ingestion from marketplace channels. Configuration emphasis is consistent with a small distributor environment, focusing on lightweight workflows for customer service and order operations.
Operational coverage centers on customer service and order management functions across Infinity Comex's Latin America channels, consolidated within the Alliance Business Suite Helpdesk. Integrations are described between the marketplace ecommerce storefront and the Alliance Business Suite Helpdesk to correlate orders with support tickets and route inquiries into centralized queues. Governance and process restructuring inferred from available content include standardized support workflows and role based access to case queues to ensure consistent handling of customer inquiries.
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