List of Altigen SmartSIP Customers
Milpitas, 95035, CA,
United States
Since 2010, our global team of researchers has been studying Altigen SmartSIP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Altigen SmartSIP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Altigen SmartSIP for PBX, VoiP and Phone Systems include: New Era Cap, a United States based Retail organisation with 1200 employees and revenues of $1.00 billion, Village Bank, a United States based Banking and Financial Services organisation with 142 employees and revenues of $32.0 million, Digistream Investigations, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Altigen SmartSIP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Altigen SmartSIP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Digistream Investigations | Professional Services | 10 | $1M | United States | Altigen Communications | Altigen SmartSIP | PBX, VoiP and Phone Systems | 2017 | Capture Technologies |
In 2017, Digistream Investigations deployed Altigen SmartSIP as part of a PBX, VoiP and Phone Systems implementation across eight branch offices in California. The deployment installed AltiGen MaxCS softswitch IP-PBX and an on premises contact center stack to centralize call control, agent routing and session management.
Altigen SmartSIP was configured to provide SIP trunking integration, consolidating carrier VoIP sessions through the MaxCS softswitch and enabling centralized SIP trunk management. Functional capabilities implemented included IP-PBX call control, contact center queuing and routing, and session management consistent with PBX, VoiP and Phone Systems operational workflows. Standard telephony workflows for inbound and outbound voice were instrumented to support contact center operations and agent handling.
Capture Technologies served as the systems integrator for the on premises softswitch deployment, executing rollout across the eight California sites and handing over operational management to Digistream Investigations voice staff. The deployment unified voice infrastructure under Altigen SmartSIP and AltiGen MaxCS for centralized administration. It achieved sharply improved voice quality and roughly 80% cost savings versus their prior solution.
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New Era Cap | Retail | 1200 | $1.0B | United States | Altigen Communications | Altigen SmartSIP | PBX, VoiP and Phone Systems | 2001 | n/a |
In 2001 New Era Cap implemented Altigen SmartSIP as an IP-PBX across multiple manufacturing and customer-service locations in the United States, centralizing telephony to reduce moves/adds/changes costs and improve customer call routing and service. The deployment used AltiGen technology to provide a unified IP-PBX platform, aligning telephony infrastructure across production sites and customer support centers for consistent voice routing and administration.
Configuration focused on core IP-PBX capabilities including SIP trunking, centralized call routing, and distributed site gateways, with Altigen SmartSIP serving as the central SIP trunking and call-control layer. The implementation consolidated provisioning and voicemail/call-handling policies to simplify moves adds and changes and to standardize customer-service call flows.
The project integrated VoIP connectivity with existing T1 and PRI circuits across sites, enabling AltiGen VoIP/T1/PRI interworking and site-to-site voice transport. Operational coverage explicitly spanned manufacturing and customer-service functions in the U.S., placing voice infrastructure under a single, centrally managed IP-PBX architecture.
Governance emphasized centralized provisioning and call-routing policy control to reduce local configuration drift and lower operational change costs, while routing logic was adjusted to improve customer-service handling. The original coverage noted quoted cost-savings associated with the AltiGen deployment, and Altigen SmartSIP was the named application delivering the IP-PBX and SIP trunking functionality.
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Village Bank | Banking and Financial Services | 142 | $32M | United States | Altigen Communications | Altigen SmartSIP | PBX, VoiP and Phone Systems | 2016 | Fiserv |
In 2016, Village Bank consolidated eight branch phone systems onto AltiGen's MaxCS PBX and implemented Altigen SmartSIP as the SIP trunking solution across its Richmond, VA region. The deployment centralized voice infrastructure for eight branches and converted branch connections to VoIP based SIP trunking to simplify management and improve telecom resilience.
Altigen SmartSIP served as the SIP trunking module alongside the MaxCS PBX, providing SIP trunk session management, trunk failover, and centralized session control capabilities. Configuration work focused on provisioning SIP trunks per branch, SIP session routing on the MaxCS PBX, and redundancy settings to support stated redundancy objectives.
Fiserv acted as the systems integrator and coordinated carrier trunk provisioning and cutover sequencing, linking branch voice endpoints to Altigen SmartSIP SIP trunking interfaces. Operational coverage was limited to branch telephony and telecom management in the Richmond, VA region, consolidating carrier relationships and centralizing PBX administration under the bank's operations function.
Governance was adjusted to align telecom vendor management with centralized branch IT operations, and the rollout proceeded as staged branch conversions to control cutover risk. Village Bank reported cost savings and improved redundancy as primary outcomes of the Altigen SmartSIP SIP trunking consolidation.
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