List of Alvaria Advanced Outreach Customers
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Since 2010, our global team of researchers has been studying Alvaria Advanced Outreach customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alvaria Advanced Outreach for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alvaria Advanced Outreach for Call Center include: The Very Group, a United Kingdom based Retail organisation with 3300 employees and revenues of $2.85 billion, Cabot Financial, a United Kingdom based Banking and Financial Services organisation with 1200 employees and revenues of $350.0 million, BES Utilities, a United Kingdom based Utilities organisation with 254 employees and revenues of $96.0 million, Intrum UK, a United Kingdom based Banking and Financial Services organisation with 300 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Alvaria Advanced Outreach, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Alvaria Advanced Outreach customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BES Utilities | Utilities | 254 | $96M | United Kingdom | Alvaria | Alvaria Advanced Outreach | Call Center | 2016 | n/a | In 2016, BES Utilities implemented Alvaria Advanced Outreach in . The deployment targeted blended Customer Service and Collections teams as well as Outbound Sales operations, with a short timetable for a versatile cloud dialler to support an expansion into new broker channels and the opening of a remote call centre in South Africa. The implementation configured Alvaria Advanced Outreach as the primary outbound campaign and dialling engine, focused on blended contact strategies across collections and sales. Functional work included campaign orchestration, predictive and power dial workflows, list management and lead routing, and a reporting feed designed to consolidate activity for both collections and outbound sales teams. Integrations were executed to pull and unify call activity with the existing CRM and internal tracking systems into a local internet hosted reporting suite, providing a consolidated view of dialler performance and customer contact history. Operational coverage included onshore UK sites and a newly established offshore call centre in South Africa, with configuration aligned to distinct business functions for Collections, Customer Service and Outbound Sales. Governance and rollout emphasized rapid planning and configuration, a three week launch of the cloud dialler for new broker engagement, and the design and implementation of the outbound function for the South Africa call centre under tight schedule constraints. During the programme a Collections team was migrated onto the more efficient dialler configuration and reported a 28% increase in revenues within a month, and a local reporting suite was brought online to unify dialler, CRM and tracking data for operational oversight. | |
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Cabot Financial | Banking and Financial Services | 1200 | $350M | United Kingdom | Alvaria | Alvaria Advanced Outreach | Call Center | 2017 | n/a | In 2017, Cabot Financial implemented Alvaria Advanced Outreach under the Apps Category . The deployment targeted outbound contact workflows for the companys customer engagement operations in the United Kingdom, and the Alvaria Advanced Outreach application was restated across campaign management and dialing orchestration responsibilities. The implementation emphasized functional modules typical of advanced outbound platforms, including outbound campaign management, dialing strategies such as predictive and progressive dialing, contact list management, compliance suppression controls, and reporting and analytics capabilities. Alvaria Advanced Outreach was configured to support campaign scheduling, rule based contact prioritization, and interaction recording for operational monitoring. Architecturally the solution was integrated with Cabot Financials telephony infrastructure and CRM data feeds to enable screen pops, programmable call routing, and the capture of interaction records for downstream reporting systems. The implementation approach used phased campaign onboarding to align data feeds and dialing configurations with existing telephony routing and CRM segmentation. Governance focused on scripting standards, consent and compliance process controls, and operational training for contact center teams, with configuration governance applied to campaign templates and suppression lists. The narrative centers on the Alvaria Advanced Outreach deployment for Cabot Financials customer contact operations, describing modules, architecture, integrations, and governance without asserting measurable outcomes. | |
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Intrum UK | Banking and Financial Services | 300 | $30M | United Kingdom | Alvaria | Alvaria Advanced Outreach | Call Center | 2011 | n/a | In 2011, Intrum UK implemented Alvaria Advanced Outreach, the Apps Category . The deployment targeted outbound contact handling and collections workflows within its United Kingdom operations, aligning telephony and campaign orchestration to the vendor application. The implementation choice centered on standardizing outbound engagement across contact center teams and collections agents. Alvaria Advanced Outreach was configured to support campaign orchestration, predictive and progressive dialing strategies, agent desktop integration, list management, and built-in compliance controls consistent with outbound engagement platforms. Configuration work emphasized campaign templates, dialing cadence rules, answer detection controls, and consolidated reporting to provide consistent operational telemetry. The implementation included scripting for agent workflows and the establishment of centralized campaign scheduling and list hygiene processes. Operational governance focused on collections and contact center management, with rollout governed by workflow standardization, performance reporting, and day to day operations of agent teams. The Alvaria Advanced Outreach application served as the central outbound orchestration layer, enabling the organization to centralize outbound workflows, consolidate agent activity data, and enforce compliance and campaign governance across UK sites. | |
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Retail | 3300 | $2.8B | United Kingdom | Alvaria | Alvaria Advanced Outreach | Call Center | 2020 | n/a |
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