List of Alvaria Automated Agent Customers

Alvaria

211 Perimeter Center Parkway Suite 200,
Atlanta, 30346, GA,
United States

https://www.alvaria.com/

1 978-250-7900

Professional Services

1600

$460M

Since 2010, our global team of researchers has been studying Alvaria Automated Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Alvaria Automated Agent for Call Center, Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Alvaria Automated Agent for Call Center, Customer Support include: BAC Credomatic, a Costa Rica based Banking and Financial Services organisation with 22000 employees and revenues of $2.00 billion, The Ardonagh Group, a United Kingdom based Insurance organisation with 10000 employees and revenues of $2.00 billion, General Automobile Insurance Services, a United States based Insurance organisation with 1000 employees and revenues of $200.0 million, Hoist Finance Poland, a Poland based Banking and Financial Services organisation with 150 employees and revenues of $25.0 million and many others.

Contact us if you need a completed and verified list of companies using Alvaria Automated Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Alvaria Automated Agent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
BAC Credomatic	Banking and Financial Services	22000	$2.0B	Costa Rica	Alvaria	Alvaria Automated Agent	Call Center,Customer Support	2020	n/a	In 2020, BAC Credomatic deployed Alvaria Automated Agent for a Collections/CRM use case across Central America. The deployment leveraged Alvaria CXP and Alvaria Cloud Workforce to build more than 30 bots and a Collections Virtual Agent supporting collections, online banking and other digital services. Alvaria Automated Agent served as the conversational layer for the virtual agent and the bot fleet, coordinating automated interactions and scripted escalation paths to live agents. Module usage inferred from the case description included virtual agent dialogue management, bot orchestration, and automated collections workflow capabilities consistent with the Collections/CRM category. Configuration work focused on intent modeling, dialogue flows for payment and dispute handling, and channel routing to enable conversational handoffs between digital channels and contact center queues. The implementation emphasized reusable bot components and centralized conversation templates to accelerate new collections scenarios. Operational coverage targeted Central America and impacted collections teams, online banking operations and broader digital service channels. The case study reports the implementation drove 30% of interactions outside contact center hours and a 12% increase in digital collections, outcomes tied to the deployed Alvaria CXP and Alvaria Cloud Workforce components. The provided details name Alvaria platform components without listing specific backend system integrations. Governance and rollout centered on expanding a bot library and centralizing conversational governance to maintain collections policy alignment and consistent customer experiences across channels. BAC Credomatic used the Alvaria Automated Agent alongside Alvaria CXP and Alvaria Cloud Workforce modules to operationalize collections automation and scale conversational servicing across its digital channels.
General Automobile Insurance Services	Insurance	1000	$200M	United States	Alvaria	Alvaria Automated Agent	Call Center,Customer Support	2019	n/a	In 2019, General Automobile Insurance Services implemented Alvaria Automated Agent leveraging Alvaria CXP to build IVR self-service and proactive SMS reminders as part of a Customer self-service/insurance (CRM) initiative in the United States. General Automobile Insurance Services deployed Alvaria Automated Agent in a Customer self-service/insurance (CRM) context to automate premium payments and policy renewals and to reduce live agent dependency. The implementation configured Alvaria CXP voice portals and outbound SMS engines to deliver automated IVR payment flows, renewal reminders, and guided self-service dialogs. Functional capabilities delivered included IVR payment capture, DTMF and speech-driven prompts, session routing logic to maximize containment, and scheduled SMS reminders for renewals and past due notices, with automation designed to complete payments and renewals without agent handoff. The solution was integrated with the insurer's policy administration and billing systems to reconcile payments and update policy status in near real time, and it operated across customer service and billing operations nationwide. Operational coverage emphasized inbound IVR and proactive outbound SMS channels, with runtime orchestration on Alvaria CXP and backend reconciliation into billing to ensure transactional integrity and policy status updates. Governance and rollout used a staged implementation model with configuration controls for outbound messaging cadence and operational thresholds to escalate to live agents when required. The program achieved over 65% IVR containment and handled roughly 15% of premium payments via IVR, outcomes that were reported to reduce labor costs and reduce policy lapses, and the organization signaled plans to expand automated interactions into chatbot channels.
Hoist Finance Poland	Banking and Financial Services	150	$25M	Poland	Alvaria	Alvaria Automated Agent	Call Center,Customer Support	2018	n/a	In 2018, Hoist Finance Poland deployed Alvaria Cloud to its Polish contact centre and configured Alvaria Automated Agent to support automated self-service and outbound engagement, focusing on collections and outbound dialing workflows. This implementation aligns to the Contact Center Applications category and targeted the collections business function within the Poland contact centre operation. The deployment included interactive voice response, an outbound dialer and digital self-service capabilities, with configuration to automate outbound dialing sequences and IVR driven promise capture. Alvaria Automated Agent was used to orchestrate call pacing, nudge flows and self-service prompts consistent with standard collections and outbound contact centre automation patterns. Operational coverage was scoped to the Polish collections team and the central contact centre platform, consolidating outbound dialling and IVR onto the Alvaria Cloud stack. The implementation supported agent-assisted escalation paths from digital self-service into live agents and preserved talk-time handoffs for accounts requiring human intervention. Hoist Finance Poland reported tangible operational outcomes tied to this Alvaria Cloud deployment, including an approximate 45 percent increase in outbound call volume, substantially higher talk time and a 2.5 times rise in payment promises. The narrative and configuration choices emphasize automated outbound workflows, IVR-enabled promise capture and centralized contact centre orchestration under the Contact Center Applications approach.
	Insurance	10000	$2.0B	United Kingdom	Alvaria	Alvaria Automated Agent	Call Center,Customer Support	2016	n/a

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