List of Alvaria Motivate (Aspect Motivate) Customers

Alvaria

211 Perimeter Center Parkway Suite 200,
Atlanta, 30346, GA,
United States

https://www.alvaria.com/

1 978-250-7900

Professional Services

1600

$460M

Since 2010, our global team of researchers has been studying Alvaria Motivate (Aspect Motivate) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Alvaria Motivate (Aspect Motivate) for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Alvaria Motivate (Aspect Motivate) for Employee Experience include: BAC Credomatic, a Costa Rica based Banking and Financial Services organisation with 22000 employees and revenues of $2.00 billion, Hoist Finance, a Sweden based Banking and Financial Services organisation with 1496 employees and revenues of $285.0 million, Greater Bendigo City Council, a Australia based Leisure and Hospitality organisation with 28 employees and revenues of $1.0 million and many others.

Contact us if you need a completed and verified list of companies using Alvaria Motivate (Aspect Motivate), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Alvaria Motivate (Aspect Motivate) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
BAC Credomatic	Banking and Financial Services	22000	$2.0B	Costa Rica	Alvaria	Alvaria Motivate (Aspect Motivate)	Employee Experience	2020	n/a	In 2020, BAC Credomatic implemented Alvaria Motivate (Aspect Motivate) alongside Alvaria CXP and Alvaria Cloud Workforce. The deployment targeted Central America contact centres and customer collections functions, using Alvaria Motivate (Aspect Motivate) in the "" Apps Category to extend workforce engagement and customer experience automation. The implementation delivered bots and self-service collections capabilities, flexible scheduling and WFM functionality through Alvaria Cloud Workforce, and customer interaction orchestration via Alvaria CXP. Configuration work focused on forecasting and intraday management, scheduling rule sets, conversational bot flows for out-of-hours handling, and activation of gamification functionality inferred from Alvaria’s WEM portfolio that includes the Motivate module. Operational coverage spanned contact centre operations and collections teams across Costa Rica and wider Central America, with Alvaria Cloud Workforce and Alvaria CXP handling routing between digital channels and collections workflows. The deployment enabled approximately 30% of interactions to be handled outside service hours and supported a 12% increase in digital collections. Governance emphasized workforce engagement management and centralized schedule orchestration, with changes to scheduling policies, agent performance tracking and automation of out-of-hours routing. Motivate adoption is inferred from the WFM rollout inside Alvaria’s WEM portfolio, indicating the use of gamification to support agent engagement and performance management rather than a separately documented standalone procurement.
Greater Bendigo City Council	Leisure and Hospitality	28	$1M	Australia	Alvaria	Alvaria Motivate (Aspect Motivate)	Employee Experience	2021	n/a	In 2021 Greater Bendigo City Council selected the Alvaria Contact Centre platform to improve multichannel inbound citizen services and community engagement across the municipality, supporting in-office and remote workers for better responsiveness. Apps Category: The implementation context centers on Alvaria’s contact centre and workforce engagement capabilities, with Alvaria Motivate (Aspect Motivate) noted as the gamification component that Alvaria bundles within its WEM offering and may be adopted alongside the contact centre deployment, although Motivate usage is inferred rather than explicitly stated in the press release. Core functional focus includes multichannel inbound routing and agent desktop workflows designed to unify citizen interactions across voice and digital channels, and workforce engagement management features to support agent performance and scheduling. Operational scope covered municipal customer service and community engagement functions across the City of Greater Bendigo, enabling both office-based and remote agents to handle citizen inquiries. Governance adjustments implied by the deployment include consolidation of inbound contact handling under the Alvaria platform and introduction of WEM-aligned operational terminology such as queue management, agent adherence, and performance monitoring to standardize service levels across sites. No implementation partner is specified in public materials, and the council’s announcement does not enumerate integrations with other municipal systems, so integration points are not documented in the available source. The narrative therefore focuses on the structural platform choice, the inferred inclusion of Alvaria Motivate (Aspect Motivate) as a bundled gamification module within Alvaria’s workforce engagement management capabilities, and the operational aim of improving multichannel citizen responsiveness across the municipality.
Hoist Finance	Banking and Financial Services	1496	$285M	Sweden	Alvaria	Alvaria Motivate (Aspect Motivate)	Employee Experience	2018	n/a	In 2018, Hoist Finance deployed Alvaria Motivate (Aspect Motivate) and Apps Category . The deployment provisioned Alvaria Cloud outbound dialer and contact centre capabilities in Hoist Finance's Poland site to modernize collections operations and to increase agent productivity in outbound campaigns. The implementation emphasized outbound campaign orchestration and agent-facing workforce engagement features consistent with Motivate, including call dialing modes, campaign management, agent desktop controls, scripting support, and performance monitoring. Configuration work focused on dialing strategies and agent workflows to increase talk time and collector throughput while supporting scripted payment collection dialogs and promise capture. Operational coverage was centered on collections operations and contact centre agents at the Poland site, aligning outbound dialing with payment promise workflows and agent performance measurement. Integrations were limited to the operational context described in the case material, with the core footprint anchored in Alvaria Cloud outbound and contact centre modules to support campaign execution and day to day collector activity. Governance concentrated on campaign management and ongoing agent performance tracking, reflecting workforce engagement style oversight. Outcomes reported in the case study included a 45% increase in outbound calls, talk time increases of 40 to 70 percent, and a 2.5x rise in payment promises, and inclusion of Alvaria Motivate here is an inference because Hoist licensed Alvaria Cloud and realized measurable agent productivity improvements that Motivate targets.

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