List of Alvaria Real Time Optimizer Customers
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United States
Since 2010, our global team of researchers has been studying Alvaria Real Time Optimizer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alvaria Real Time Optimizer for Workforce Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alvaria Real Time Optimizer for Workforce Analytics include: BAC Credomatic, a Costa Rica based Banking and Financial Services organisation with 22000 employees and revenues of $2.00 billion, City of Mesa, a United States based Government organisation with 4000 employees and revenues of $1.80 billion, Hoist Finance Poland, a Poland based Banking and Financial Services organisation with 150 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Alvaria Real Time Optimizer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BAC Credomatic | Banking and Financial Services | 22000 | $2.0B | Costa Rica | Alvaria | Alvaria Real Time Optimizer | Workforce Analytics | 2019 | n/a | In 2019, BAC Credomatic implemented Alvaria Real Time Optimizer in the category. The deployment was aligned with the bank's existing Alvaria CXP and Alvaria Cloud Workforce tools to advance contact center automation and collections across its Central America operations. Alvaria Real Time Optimizer was configured to orchestrate real time scheduling and routing logic, and to coordinate bot-assisted customer journeys alongside Alvaria CXP. Configuration work focused on workforce optimization capabilities common to Alvaria products, including automated schedule adherence, intraday schedule adjustments, and queue based routing policies that surface interactions for digital collection workflows. The implementation integrated with Alvaria Cloud Workforce and Alvaria CXP components already in use, and supported deployment of more than 30 conversational and robotic bots to augment agent workflows. Operational scope covered contact center collections and workforce management functions across BAC Credomatic's Central America operations, with rollout sequencing to align scheduling and collections processes regionally. Reported outcomes tied to the combined Alvaria toolset include a 12 percent improvement in digital collections performance and scheduling processes that became 60 percent faster. The attribution of functionality to Alvaria Real Time Optimizer is inferred from BAC Credomatic's adoption of Alvaria Cloud Workforce and WEM tooling and is not explicitly named in the published case study. | |
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City of Mesa | Government | 4000 | $1.8B | United States | Alvaria | Alvaria Real Time Optimizer | Workforce Analytics | 2014 | n/a | In 2014, City of Mesa implemented Alvaria Real Time Optimizer. The deployment consolidated multiple citizen contact centres onto Alvaria (Aspect Unified IP) to reduce maintenance costs by approximately 40 percent and to roll out omnichannel self service across seven contact centres. Apps Category . Alvaria Real Time Optimizer was applied within the citys broader Alvaria contact centre and workforce solution footprint, with module usage inferred from that wider deployment. Functional capabilities inferred as part of the implementation include real time monitoring of service levels, intraday adherence and forecasting, and automated intraday schedule adjustments to balance staffing and demand, consistent with standard optimizer capabilities for contact centre operations. Operational coverage centered on contact centre operations and citizen services across seven sites, with the optimizer feeding workforce management and operational orchestration processes. Governance and rollout emphasized centralization of scheduling and a coordinated omnichannel self service launch, aligning queue management and workforce controls with the Alvaria platform. | |
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Hoist Finance Poland | Banking and Financial Services | 150 | $25M | Poland | Alvaria | Alvaria Real Time Optimizer | Workforce Analytics | 2018 | n/a | In 2018, Hoist Finance Poland deployed Alvaria Real Time Optimizer as part of a broader Alvaria Cloud contact-centre program that included an automated outbound dialer. The dialer project in Poland began in early 2018 and completed within months, and the implementation targeted Hoist Finance Poland’s contact centre operations to increase outbound engagement and collection activity. The implementation used Alvaria Real Time Optimizer alongside Alvaria Cloud and an automated outbound dialer, with inferred module-level use of the optimizer based on Hoist’s broader adoption of Alvaria contact-centre and workforce solutions. The deployment is recorded with Apps Category "" and focused on queue and campaign optimization, real-time decisioning for outbound pacing, and dialer-to-agent routing logic consistent with contact-centre optimization workflows. Operational coverage was scoped to the Polish contact centre, where the dialer increased outbound calls by approximately 45 percent and promises-to-pay were reported to have risen by 2.5 times. The implementation combined outbound campaign configuration, real-time monitoring and dialer controls with cloud-hosted infrastructure provided by Alvaria Cloud, keeping integrations internal to the Alvaria platform as described in the case context. Rollout followed a compressed timeline completed within months, with configuration centered on campaign settings, contact sequencing and real-time optimization parameters in Alvaria Real Time Optimizer. Governance emphasized operational monitoring and campaign tuning rather than cross-platform integration, aligned to contact-centre collections and customer engagement functions. |
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