List of Ameyo ACD for Call Routing Customers
Exotel
Maruthi Infotech Center, 2nd Floor, Tower A, 540, 100 Feet Rd, Krishna Reddy Layout, Amarjyoti Layout, Domlur,
Bengaluru, 560071,
India
Bengaluru, 560071,
India
91 80 889 19888
Professional Services
1000
$49M
Since 2010, our global team of researchers has been studying Ameyo ACD for Call Routing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ameyo ACD for Call Routing for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ameyo ACD for Call Routing for Call Center include: Telekom, a Malaysia based Communications organisation with 18041 employees and revenues of $2.80 billion, Trupanion, a United States based Insurance organisation with 1131 employees and revenues of $750.3 million, Gati Limited, a India based Transportation organisation with 20 employees and revenues of $181.0 million, IonIdea, a United States based Professional Services organisation with 800 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Ameyo ACD for Call Routing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Gati Limited | Transportation | 20 | $181M | India | Ameyo | Ameyo ACD for Call Routing | Call Center | 2016 | n/a |
In 2016, Gati Limited implemented Ameyo ACD for Call Routing as a Cloud Contact Center deployment to centralize customer contact routing and supervisory monitoring for its transportation operations. The engagement focused on delivering an integrated call routing layer that connected contact handling to operational workflows.
Ameyo’s SOA and MDA based approach was used to enable complete integration with Gati’s backend solution, providing a consolidated single-screen view of customer and operational data. Functional components implemented included the Ameyo ACD for Call Routing, customized operational reports aligned to Gati’s business needs, and real-time analytics surfaced through a supervisor dashboard and wallboard.
Integration work consolidated backend data feeds into the Cloud Contact Center environment, enabling agents and supervisors to access transactional and status information in the same interface. The supervisor dashboard and wallboard delivered the real-time analytics requirement so that key personnel received timely operational indicators, and customized reporting provided scheduled and on-demand visibility for operations and customer service teams.
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IonIdea | Professional Services | 800 | $80M | United States | Ameyo | Ameyo ACD for Call Routing | Call Center | 2017 | n/a |
In 2017, IonIdea implemented Ameyo ACD for Call Routing as a Cloud Contact Center solution to connect agents with the right customers at the right time. The deployment focused on customer service and support workflows within the professional services organization, provisioning Ameyo ACD for Call Routing to handle intelligent call distribution and agent assignment.
Configuration work concentrated on ACD rule sets and agent desktop configuration, enabling rapid access to customer records and streamlined management of information. The expert team from Drishti delivered configuration and operational support, and the implementation emphasized quick and easy management of information so agents could access CRM context while handling contacts.
The deployment included a CRM integration that agents accessed during customer interactions, providing contextual screen access and supporting call routing decisions based on CRM-derived data. Telephony connectivity and cloud-based call routing were orchestrated through the Ameyo ACD for Call Routing platform to centralize interaction handling across the contact center.
Governance and process changes centered on agent workflow adjustments to use the integrated CRM view and the new call routing rules, reflecting changes to contact handling and information management practices. The implementation yielded an innovative and reliable solution that enhanced processes specific to IonIdea business needs, aligning the Ameyo ACD for Call Routing Cloud Contact Center application with front-line customer service operations.
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Telekom | Communications | 18041 | $2.8B | Malaysia | Ameyo | Ameyo ACD for Call Routing | Call Center | 2017 | n/a |
In 2017, Telekom implemented Ameyo ACD for Call Routing within a Cloud Contact Center program to strengthen its customer service capabilities. AMEYO recognized Telekom’s requirements and delivered a solution aligned to the company’s objective to be Malaysia’s leading new generation communications provider, focusing on intelligent inbound handling and execution excellence. The deployment centered on Ameyo ACD for Call Routing as the core application to manage call distribution, with explicit configuration for intelligent call routing, an IVR welcome flow to greet and triage callers, and Voice Logger functionality for call capture.
The implementation targeted contact center operations and customer service functions, configuring routing logic and agent queues so that all calls would be picked and agents’ time would be used optimally. Voice Logger supported recording and playback workflows to enable quality review and operational oversight, while IVR handled initial customer interactions and basic self-service prompts. Governance work included defining agent groups, routing rules, and recording policies to map Telekom’s service processes to the Cloud Contact Center platform, with AMEYO supplying the capabilities Telekom specified.
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Trupanion | Insurance | 1131 | $750M | United States | Ameyo | Ameyo ACD for Call Routing | Call Center | 2014 | n/a |
In 2014, Trupanion implemented Ameyo ACD for Call Routing, a Call Center application deployed to manage inbound enrollment and service calls. The Ameyo ACD for Call Routing implementation focused on automatic call distribution and queue management to support high volume contact center workflows tied to member enrollments and policy servicing.
Configuration work emphasized skills based routing and agent skill profiles, enabling routing rules that direct callers to the Trupanion team member best equipped to handle enrollment and claims related issues. The deployment included agent queue controls and real time visibility into caller context, aligning contact center routing logic with enrollment intake processes and service team responsibilities.
Operational scope centered on the contact center where 45 percent of new enrollments flow, making call routing a primary business function for enrollment conversion and member support. Separate Trupanion documentation notes that an Aspect Unified IP hosted deployment delivered caller visibility and skills based routing, and that almost overnight after that go live Trupanion shaved 30 seconds off average wait time without adding staff. Governance changes aligned routing rules with enrollment and service workflows to ensure calls are routed to the appropriate team and to maintain ongoing ACD rule management.
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Buyer Intent: Companies Evaluating Ameyo ACD for Call Routing
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Ameyo ACD for Call Routing. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Ameyo ACD for Call Routing for Call Center include:
- Esw Engineering Malaysia, a Malaysia based Distribution organization with 25 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Esw Engineering Malaysia | Distribution | 25 | $3M | Malaysia | 2026-02-03 |
FAQ - APPS RUN THE WORLD Ameyo ACD for Call Routing Coverage
Ameyo ACD for Call Routing is a Call Center solution from Ameyo.
Companies worldwide use Ameyo ACD for Call Routing, from small firms to large enterprises across 21+ industries.
Organizations such as Telekom, Trupanion, Gati Limited and IonIdea are recorded users of
Ameyo ACD for Call Routing for Call Center.
Companies using Ameyo ACD for Call Routing are most concentrated in Communications, Insurance and Transportation, with adoption spanning over 21 industries.
Companies using Ameyo ACD for Call Routing are most concentrated in Malaysia, United States and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ameyo ACD for Call Routing across Americas, EMEA, and APAC.
Companies using Ameyo ACD for Call Routing range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 25%.
Customers of Ameyo ACD for Call Routing include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ameyo ACD for Call Routing customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.