List of Ameyo ACD for Call Routing Customers
Bengaluru, 560071,
India
Since 2010, our global team of researchers has been studying Ameyo ACD for Call Routing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ameyo ACD for Call Routing for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ameyo ACD for Call Routing for Call Center include: Telekom, a Malaysia based Communications organisation with 18041 employees and revenues of $2.80 billion, Trupanion, a United States based Insurance organisation with 1131 employees and revenues of $750.3 million, Gati Limited, a India based Transportation organisation with 20 employees and revenues of $181.0 million, IonIdea, a United States based Professional Services organisation with 800 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Ameyo ACD for Call Routing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Gati Limited | Transportation | 20 | $181M | India | Ameyo | Ameyo ACD for Call Routing | Call Center | 2016 | n/a | In 2016, Gati Limited implemented Ameyo ACD for Call Routing as a Cloud Contact Center deployment to centralize customer contact routing and supervisory monitoring for its transportation operations. The engagement focused on delivering an integrated call routing layer that connected contact handling to operational workflows. Ameyo’s SOA and MDA based approach was used to enable complete integration with Gati’s backend solution, providing a consolidated single-screen view of customer and operational data. Functional components implemented included the Ameyo ACD for Call Routing, customized operational reports aligned to Gati’s business needs, and real-time analytics surfaced through a supervisor dashboard and wallboard. Integration work consolidated backend data feeds into the Cloud Contact Center environment, enabling agents and supervisors to access transactional and status information in the same interface. The supervisor dashboard and wallboard delivered the real-time analytics requirement so that key personnel received timely operational indicators, and customized reporting provided scheduled and on-demand visibility for operations and customer service teams. | |
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IonIdea | Professional Services | 800 | $80M | United States | Ameyo | Ameyo ACD for Call Routing | Call Center | 2017 | n/a | In 2017, IonIdea implemented Ameyo ACD for Call Routing as a Cloud Contact Center solution to connect agents with the right customers at the right time. The deployment focused on customer service and support workflows within the professional services organization, provisioning Ameyo ACD for Call Routing to handle intelligent call distribution and agent assignment. Configuration work concentrated on ACD rule sets and agent desktop configuration, enabling rapid access to customer records and streamlined management of information. The expert team from Drishti delivered configuration and operational support, and the implementation emphasized quick and easy management of information so agents could access CRM context while handling contacts. The deployment included a CRM integration that agents accessed during customer interactions, providing contextual screen access and supporting call routing decisions based on CRM-derived data. Telephony connectivity and cloud-based call routing were orchestrated through the Ameyo ACD for Call Routing platform to centralize interaction handling across the contact center. Governance and process changes centered on agent workflow adjustments to use the integrated CRM view and the new call routing rules, reflecting changes to contact handling and information management practices. The implementation yielded an innovative and reliable solution that enhanced processes specific to IonIdea business needs, aligning the Ameyo ACD for Call Routing Cloud Contact Center application with front-line customer service operations. | |
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Telekom | Communications | 18041 | $2.8B | Malaysia | Ameyo | Ameyo ACD for Call Routing | Call Center | 2017 | n/a | In 2017, Telekom implemented Ameyo ACD for Call Routing within a Cloud Contact Center program to strengthen its customer service capabilities. AMEYO recognized Telekom’s requirements and delivered a solution aligned to the company’s objective to be Malaysia’s leading new generation communications provider, focusing on intelligent inbound handling and execution excellence. The deployment centered on Ameyo ACD for Call Routing as the core application to manage call distribution, with explicit configuration for intelligent call routing, an IVR welcome flow to greet and triage callers, and Voice Logger functionality for call capture. The implementation targeted contact center operations and customer service functions, configuring routing logic and agent queues so that all calls would be picked and agents’ time would be used optimally. Voice Logger supported recording and playback workflows to enable quality review and operational oversight, while IVR handled initial customer interactions and basic self-service prompts. Governance work included defining agent groups, routing rules, and recording policies to map Telekom’s service processes to the Cloud Contact Center platform, with AMEYO supplying the capabilities Telekom specified. | |
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Insurance | 1131 | $750M | United States | Ameyo | Ameyo ACD for Call Routing | Call Center | 2014 | n/a |
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Buyer Intent: Companies Evaluating Ameyo ACD for Call Routing
- Esw Engineering Malaysia, a Malaysia based Distribution organization with 25 Employees
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