Telekom
Jalan Pantai Baharu,
Kuala Lumpur, 50672,
Malaysia
Kuala Lumpur, 50672,
Malaysia
60 3-2240 9494
Communications
Telekom Technographics
Telekom Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telekom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18041 Telekom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telekom has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2014, SAP HCM (HR) for Core HR in 2012, NetCracker BSS/OSS for OSS/BSS in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telekom is running and its propensity to invest more and deepen its relationship with SAP , NEC Corporation , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telekom revenues, which have grown to $2.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telekom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telekom Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, Telekom implemented SAP ERP ECC 6.0 as its core ERP Financial system, deploying SAP ERP ECC 6.0 to consolidate corporate finance and accounting functions. The implementation was positioned to provide centralized financial control across Telekom’s finance organization and to support statutory reporting requirements in Malaysia.
The deployment encompassed standard SAP FI and CO capabilities, including general ledger, accounts payable, accounts receivable, asset accounting, bank accounting, and financial close processes. Configuration work focused on chart of accounts harmonization, period-end close workflows, and configuration of SAP ERP ECC 6.0 financial ledgers and controlling structures to support operational accounting and managerial reporting.
Operational integration aligned the SAP ERP ECC 6.0 financial footprint with upstream and downstream enterprise workflows, using typical ERP Financial integration patterns such as interfaces for billing, procurement, payroll, treasury and bank payment channels. Data flows were established for master data governance and transactional handoffs between finance and operational systems to maintain ledger accuracy and enable automated payment processing and reconciliations.
Governance and rollout centered on central finance process standardization and role based access controls, with change management to align accounting processes and internal control checkpoints to the new SAP ERP ECC 6.0 configuration. This implementation insight is based on ARTW Primary Research.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2012 | 2012 |
In 2012 Telekom implemented SAP HCM (HR) as its Core HR application to centralize employee administration and personnel processes. The deployment targeted Human Shared Services and internal HR operations at Telekom Malaysia Berhad, positioning SAP HCM (HR) as the primary system for workforce data and personnel action processing.
SAP HCM (HR) was configured to support core personnel administration workflows, including employee master data management, creation and completion of personnel action forms for hires, terminations, and title changes. The implementation emphasized form-based transaction processing and clerical handling of routine HR events, aligning with typical Core HR capabilities such as personnel administration and transactional HR recordkeeping.
Operational evidence of ongoing use appears in Human Shared Services activities during 2017, where clerical staff processed personnel action forms and prepared supporting documents and spreadsheets within the SAP HR system. The narrative indicates SAP HCM (HR) was used day to day by HR clerical personnel for hire, termination, and job change transactions, reflecting operational coverage within HR service teams.
Governance and workflow changes focused on standardizing personnel action documentation and embedding those records into SAP HCM (HR) transaction flows, with HR Shared Services handling routine approvals and data entry. The implementation ties Telekom Core HR application usage to administrative HR functions, onboarding and offboarding processes, and centralized personnel record maintenance.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013, Telekom implemented NetCracker BSS/OSS. Telekom is listed as a customer on NetCracker's archived website, confirming a formal NetCracker BSS/OSS deployment within Telekom's Malaysia operations. The record ties Telekom to NEC Corporation channeling and vendor engagement for the NetCracker solution.
The deployment employed NetCracker BSS/OSS as an OSS/BSS platform, leveraging category-standard capabilities such as service fulfillment and order management, inventory and resource management, service assurance, and convergent billing and customer care functionality. NetCracker BSS/OSS was configured to support core communications workflows including order to cash and network inventory reconciliation, aligning platform configuration with operator billing and service assurance processes.
Operational scope covered commercial billing, customer service, and network operations teams within Telekom's Malaysia environment, requiring cross-functional governance to align system ownership, operational processes, and workflow handoffs. Rollout and operationalization emphasized integration of OSS/BSS workflows into established operational practices to support service delivery and customer care functions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Content Management | Content Management |
|
2025 | 2025 |
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Enterprise Content Management | Content Management |
|
2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2017 | 2017 |
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CRM | CRM |
|
2012 | 2012 |
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Customer Support | CRM |
|
2018 | 2018 |
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Data Management Platform | CRM |
|
2016 | 2016 |
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Marketing Automation | CRM |
|
2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
|
2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Lifecycle Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
|
2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Robotic Process Automation | PaaS |
|
2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Telekom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Telekom Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Telekom Technographics
Telekom is a Communications organization based in Malaysia,
with around 18041 employees and annual revenues of $2.80 billion.
Telekom operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and NetCracker BSS/OSS,
covering areas like ERP Financial, Core HR and OSS/BSS.
Telekom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and NEC Corporation.
Telekom recently adopted applications including
Veset Nimbus in 2025, Freshservice in 2024 and Imperva Sonar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telekom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telekom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telekom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.