List of AnswerConnect Call Center Customers
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United States
Since 2010, our global team of researchers has been studying AnswerConnect Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AnswerConnect Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AnswerConnect Call Center for Call Center include: Fujitsu America, a United States based Professional Services organisation with 7000 employees and revenues of $2.00 billion, Florida Women's Law Group, a United States based Professional Services organisation with 30 employees and revenues of $4.0 million, Ethical Electric, a United States based Utilities organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using AnswerConnect Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The AnswerConnect Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Ethical Electric | Utilities | 10 | $1M | United States | AnswerConnect | AnswerConnect Call Center | Call Center | 2023 | n/a | In 2023, Ethical Electric implemented AnswerConnect Call Center, the Apps Category "", to provide inbound customer service, order management and technical inquiry routing. This deployment is presented as a SaaS virtual receptionist and after-hours answering solution and is estimated to have gone live in 2023 based on vendor listing context. AnswerConnect Call Center was configured to operate as a cloud-hosted call intake and routing layer, capturing inbound calls and routing them to defined queues while supporting CRM and order workflows. Functional capabilities inferred from the vendor listing include virtual receptionist scripting, after-hours message capture and handoff, and structured inquiry classification to feed downstream order and CRM processes, aligned with typical call center intake and orchestration functions. Integrations were scoped to surface call metadata and captured messages into existing CRM and order workflows in the United States, supporting customer service and order fulfillment touch points. Operational governance appears to center on call routing rules, hours-of-service routing and escalation paths to internal contacts or external agents, reflecting standard virtual receptionist operations cited in the vendor materials that list Oldcastle as a customer and a 2023 start for similar deployments. | |
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Florida Women's Law Group | Professional Services | 30 | $4M | United States | AnswerConnect | AnswerConnect Call Center | Call Center | 2023 | n/a | In 2023, Florida Women's Law Group implemented AnswerConnect Call Center. Apps Category . The firm adopted AnswerConnect Call Center as a SaaS virtual call center and answering service to provide 24/7 customer intake, appointment scheduling and legal client communications across the United States, with the implementation inferred to have started and gone live in 2023. The deployment aligns with the vendor's standard virtual receptionist and after hours answering configuration and is drawn from the vendor help desk offering. Operational scope centers on client intake and scheduling for the law practice, delivering continuous lead capture and response coverage for inbound calls and messages. Functional capabilities implemented include 24/7 live answering, appointment booking workflows and message routing to internal staff, with intake scripting and escalation rules supporting legal client communications. Governance and operational ownership are inferred to be vendor managed for core call handling, with the firm retaining control of scripting, escalation policies and periodic quality assurance. The implementation explicitly improved lead capture and response coverage for the firm's client intake workflow. | |
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Fujitsu America | Professional Services | 7000 | $2.0B | United States | AnswerConnect | AnswerConnect Call Center | Call Center | 2023 | n/a | In 2023, Fujitsu America implemented AnswerConnect Call Center to provision the vendor's managed call center and virtual receptionist services in the United States, Category . The deployment is listed by AnswerConnect as supporting customer service and CRM workflows for Fujitsu, and the vendor listing indicates the purchased solution went live in 2023. Module usage is inferred from the vendor entry to include virtual reception and after hours answering as core capabilities supporting inbound customer intake. AnswerConnect Call Center configuration emphasized inbound call intake, contact routing, message capture, and continuity of service across business and non business hours. Functional modules implemented include virtual reception and after hours answering, and these modules were configured to create and forward customer contacts into Fujitsu's CRM driven workflows for subsequent case handling. The implementation used managed service routing and live agent escalation patterns consistent with external call center operations. Operational coverage targeted Fujitsu's United States customer service touchpoints with AnswerConnect acting as an externally hosted intake and receptionist layer. Governance centered on vendor managed service operations and operational handoffs into Fujitsu's CRM processes, with the vendor listing describing the solution as purchased and live in 2023. The stated operational outcome is ensuring around the clock availability for customer service and CRM intake. |
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