List of Anywhere365 Contact Center Customers
Anywhere365
Van Nelleweg 1 Hall B and C,
Rotterdam, 3044 BC,
Netherlands
Rotterdam, 3044 BC,
Netherlands
31 88 1200 600
Professional Services
250
$35M
Since 2010, our global team of researchers has been studying Anywhere365 Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Anywhere365 Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Anywhere365 Contact Center for Call Center include: Home Office, a United Kingdom based Government organisation with 43000 employees and revenues of $37.23 billion, Unive, a Netherlands based Insurance organisation with 3411 employees and revenues of $2.00 billion, Danaher UK, a United Kingdom based Manufacturing organisation with 3500 employees and revenues of $1.30 billion, ING United Kingdom, a United Kingdom based Banking and Financial Services organisation with 8000 employees and revenues of $1.30 billion, University of Houston, a United States based Education organisation with 3800 employees and revenues of $368.0 million and many others.
Contact us if you need a completed and verified list of companies using Anywhere365 Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Anywhere365 Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BCS HR Software | Professional Services | 230 | $40M | Netherlands | Workstreampeople | Anywhere365 Contact Center | Call Center | 2021 | n/a |
In 2021, BCS HR Software implemented Anywhere365 Contact Center as its primary Call Center application. The deployment was positioned to consolidate customer and sales contact handling for a 230 employee professional services firm in the Netherlands, with explicit focus on Sales Support and Customer Support departments.
Anywhere365 Contact Center was configured to deliver standard Call Center capabilities including omnichannel call routing, computer telephony integration, agent desktop workflows, call recording and reporting and real time dashboards. The implementation emphasized integration with existing commercial and operational systems, explicitly linking Anywhere365 Contact Center to HubSpot for CRM workflows, to Zendesk for ticket escalation and to Winning Proposal for commercial quoting and case context enrichment.
Governance and rollout responsibilities were executed through the companys customer success and support management layers, with Support Managers and the Head of Customer Success accountable for design, optimization and operational handover. Process changes focused on streamlining contact handling, aligning SLA and ISAE style quality controls with system workflows, and ensuring continuity of business operations while improving customer satisfaction as an explicit organizational objective.
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Corendon | Professional Services | 300 | $50M | Netherlands | Workstreampeople | Anywhere365 Contact Center | Call Center | 2015 | n/a |
In 2015, Corendon implemented the Anywhere365 Contact Center from Workstreampeople as a Contact Center solution to modernize its customer engagement platform in response to increased inbound contact volume and evolving mobile customer journeys. The deployment addressed an outdated telephone system that constrained innovation and agent agility, and it was positioned to support Corendon’s growth and international ambitions.
Anywhere365 Contact Center was configured to deliver omnichannel dialogue management and agent desktop capabilities, including presence, chat, voice, video and desktop sharing. Functional modules enabled smart agent routing, supervisor roles and silent whispering, voice recording, reporting services and wallboards, and the solution exposed CRM context and browser history within agent interactions to improve customer conversations and upselling opportunities.
The implementation integrated the platform with Skype for Business and with Corendon’s customer-facing mobile app, enabling WebChat sessions to escalate to voice or video and offering call-me-back and internet calling options managed by Anywhere365. Operational coverage targeted the customer contact center and front-office agents, providing real time supervisor tools and wallboards for performance visibility across customer engagement channels.
Governance and process changes included shifting certain organizational changes away from ICT to business owners, streamlining configuration and scaling of contact center capabilities. Explicit outcomes reported by Corendon included a scalable and flexible platform with unlimited growth capabilities, a unified omnichannel experience across voice, chat, video and webchat, and improved analytics and reporting to support contact center operations.
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Danaher UK | Manufacturing | 3500 | $1.3B | United Kingdom | Workstreampeople | Anywhere365 Contact Center | Call Center | 2019 | n/a |
In 2019 Danaher UK implemented Anywhere365 Contact Center from Workstreampeople as a Contact Center solution to centralize interaction handling for its UK manufacturing and support operations. The deployment targeted IT service desk, hotline and customer support channels within the 3500 employee UK organization and was positioned alongside existing hosted application support responsibilities.
Anywhere365 Contact Center was configured to deliver core Contact Center capabilities including automatic call distribution, IVR-driven routing, agent queueing and centralized interaction recording and reporting. Configuration emphasis included CTI-aligned queue and presence management and reporting configuration to align contact routing with service desk workflows.
The Contact Center operated within Danaher UK’s Windows Server and Azure platform environment and coexisted with hosted applications such as Office365, the corporate ERP, Parallels and XLConnect. Operational tooling and observability were provided by Solarwinds and IIS monitoring, while ServiceNow served as the ticketing and request system and Active Directory was used for agent provisioning and access control.
Governance and operational support integrated Contact Center incident and change workflows into ServiceNow processes, and IT operations managed server patching, TLS remediation, backups and monitoring as part of overall platform stewardship. Day to day support responsibilities included hotline response, mailbox and distribution list administration in ARS, LAN WAN diagnostics, Airwatch managed iOS device support and infrastructure troubleshooting tied to the Contact Center environment.
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Home Office | Government | 43000 | $37.2B | United Kingdom | Workstreampeople | Anywhere365 Contact Center | Call Center | 2019 | n/a |
In 2019 UK Home Office deployed Anywhere365 Contact Center as an Omnichannel Cloud Call Center platform to centralize inbound and outbound citizen engagement. The implementation sat alongside a broader Unified Communications program, including a Skype for Business rollout to more than 3000 users, and was targeted at complex Home Office sites across the country.
Anywhere365 Contact Center was configured to provide omnichannel contact routing, real time queue management, and CTI integration with Skype for Business. The deployment included a PCI DSS compliant telephony payment integration with Speik, and an accessibility channel using Relay UK NGT Lite to support deaf, hard of hearing, and speech impaired users. Runbooks and operational runbooks were created to standardize contact handling and escalation workflows.
The technical architecture incorporated VoIP handsets including Polycom vvx450 and Polycom 8800 Trios, Polycom EagleEye Cube video conferencing endpoints, and network switch upgrades at multiple complex sites to support QoS and resiliency. Operational testing included Operational Acceptance Testing and User Acceptance Testing signoff, security assurance reviews, and RAID tracking during rollout. Service management and delivery tooling included Jira, Confluence, ServiceNow, Kanban boards, and SharePoint for documentation and demand management.
Program governance followed ITIL aligned change and release management practices, with monthly programme board meetings, weekly dashboard reporting, risk and issue management, and formal impact assessments for demand requests. Delivery used a mix of Agile and Waterfall approaches depending on workstream, and business continuity and high priority incident processes were established to support ongoing contact center operations.
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ING Bank France | Banking and Financial Services | 700 | $300M | France | Workstreampeople | Anywhere365 Contact Center | Call Center | 2020 | n/a |
In 2020, ING Bank France deployed Anywhere365 Contact Center as part of a global workplace migration managed by Workplace Services and the Communication and Collaboration team. The deployment was aligned with a larger ING program that migrated more than 50,000 employees worldwide and combined hardware refreshes with software rollouts for unified communications.
The implementation provisioned Anywhere365 Contact Center to provide Contact Center capabilities alongside Skype for Business, creating agent profiles from Skype for Business and transferring them into the Unified Contact Center of Anywhere365. The project included account migrations from Avaya Call Management System to Skype for Business and Anywhere365 Contact Center, mass rollout of Skype for Business clients, deployment of Yealink Skype for Business devices, distribution of headsets and Skype Phones, and endpoint migrations to Windows 10.
Architecturally the workstream operated within INGs existing IT landscape, using Windows Server 2012 and 2016 platforms, MS Exchange Management Console, Office 365 services, ServiceNow for support workflows, Citrix Receiver and Remote Desktop for remote access, and standardized desktop and laptop images. The deployment emphasized device lifecycle management with inventory and replacement processes, warehouse device handling, and on site ServicePoint support to maintain operational continuity across offices.
Governance and operationalization were run by newly formed WPS project teams who coordinated migrations, provisioned agents in the Anywhere365 Unified Contact Center, and provided aftercare through the ING helpdesk and ServicePoints. Rollout tasks included device configuration, Skype for Business software installation, Yealink device configuration, and ongoing user support, with processes documented to sustain contact center and collaboration operations.
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Banking and Financial Services | 8000 | $1.3B | United Kingdom | Workstreampeople | Anywhere365 Contact Center | Call Center | 2020 | n/a |
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Professional Services | 100 | $10M | Denmark | Workstreampeople | Anywhere365 Contact Center | Call Center | 2012 | n/a |
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Banking and Financial Services | 400 | $50M | United Kingdom | Workstreampeople | Anywhere365 Contact Center | Call Center | 2018 | n/a |
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Professional Services | 783 | $137M | United Kingdom | Workstreampeople | Anywhere365 Contact Center | Call Center | 2019 | n/a |
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Consumer Packaged Goods | 300 | $55M | Netherlands | Workstreampeople | Anywhere365 Contact Center | Call Center | 2005 | n/a |
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Buyer Intent: Companies Evaluating Anywhere365 Contact Center
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Anywhere365 Contact Center Coverage
Anywhere365 Contact Center is a Call Center solution from Workstreampeople.
Companies worldwide use Anywhere365 Contact Center, from small firms to large enterprises across 21+ industries.
Organizations such as Home Office, Unive, Danaher UK, ING United Kingdom and University of Houston are recorded users of
Anywhere365 Contact Center for Call Center.
Companies using Anywhere365 Contact Center are most concentrated in Government, Insurance and Manufacturing, with adoption spanning over 21 industries.
Companies using Anywhere365 Contact Center are most concentrated in United Kingdom, Netherlands and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Anywhere365 Contact Center across Americas, EMEA, and APAC.
Companies using Anywhere365 Contact Center range from small businesses with 0-100 employees - 8.33%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 8.33%.
Customers of Anywhere365 Contact Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Anywhere365 Contact Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.