List of AppHelp Customers
San Francisco, 94108, CA,
United States
Since 2010, our global team of researchers has been studying AppHelp customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AppHelp for IoT Platform from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AppHelp for IoT Platform include: Rogers Communications, a Canada based Communications organisation with 24000 employees and revenues of $20.60 billion, Telus, a Canada based Communications organisation with 106800 employees and revenues of $14.47 billion, Virgin Group, a United States based Transportation organisation with 2500 employees and revenues of $1.53 billion and many others.
Contact us if you need a completed and verified list of companies using AppHelp, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The AppHelp customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Rogers Communications | Communications | 24000 | $20.6B | Canada | AppDirect | AppHelp | IoT Platform | 2016 | n/a | In 2016 Rogers Communications launched AppHelp in the Cloud Support Services category as the underpinning storefront for the Rogers Business App Market on the AppDirect platform. The AppHelp implementation targeted Rogers small business customers and provided a SaaS marketplace where customers could find, purchase, and manage cloud services including Office 365 and G-Suite. AppHelp was configured to deliver core marketplace capabilities including catalog management, self service procurement, subscription management, and provisioning orchestration aligned to Cloud Support Services. The deployment emphasized a best in class user experience on the storefront, with configurable product listings and automated subscription lifecycle workflows. Operational integrations were explicit, with billing integration that allowed marketplace purchases to appear on the same Rogers invoice as other services, and single sign on integrations that let customers access all cloud services with one set of credentials. The implementation integrated service billing and identity authentication into Rogers customer account and access models, enabling consolidated invoicing and centralized authentication. The marketplace launched in September of 2016 and was governed through Rogers commercial and billing operations to align purchase flows with existing account billing. AppHelp in the Cloud Support Services category centralized cloud procurement and access for Rogers small business customers through integrated billing and single sign on. | |
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Telus | Communications | 106800 | $14.5B | Canada | AppDirect | AppHelp | IoT Platform | 2019 | n/a | In 2019, Telus deployed AppHelp as a Cloud Support Services solution. The deployment positioned AppHelp as a cloud-hosted support platform to centralize customer support workflows and incident management across Telus communications operations. The architecture emphasized a centralized service layer, role-based access and API-ready interfaces to orchestrate ticket lifecycles and knowledge management. Configured modules in AppHelp included ticketing and case management, knowledge base and self-service portal, service level agreement tracking, and remote diagnostics to support technical support and field operations. Operational scope extended to customer care teams, technical support engineers and field service coordination, with governance delivered through centralized support policies, change control, and role-based permissions to standardize escalation paths. This narrative links Telus, AppHelp, Cloud Support Services and core operational support functions to clarify application category and functional coverage. | |
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Virgin Group | Transportation | 2500 | $1.5B | United States | AppDirect | AppHelp | IoT Platform | 2019 | n/a | In 2019 Virgin Group implemented AppHelp, deploying the AppHelp Cloud Support Services offering that is listed on AppDirect's customer roster. The implementation focused on delivering centralized internal support capability for IT and end user support functions across the organization, aligning AppHelp Cloud Support Services to Virgin Group application support and incident management needs. AppHelp was configured to provide core Cloud Support Services functionality including ticketing, a user self service portal, knowledge base content management, incident prioritization and escalation workflows, and SLA tracking. Configuration work emphasized automation for ticket routing and workflow orchestration, and the deployment included service catalog definitions and role based access controls to segregate technician and end user capabilities. Operational integration centered on aligning AppHelp with existing IT service management processes and collaboration workflows and integrating identity and access controls consistent with corporate governance. Governance changes included formalized ticket lifecycle policies, defined escalation paths, and administrator and support user roles within AppHelp. Virgin Group appears as a customer reference on AppDirect's website for AppHelp, confirming the vendor relationship. |
Buyer Intent: Companies Evaluating AppHelp
- Harvey & Co, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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