List of Atos GEMMA Dispatch Customers
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Since 2010, our global team of researchers has been studying Atos GEMMA Dispatch customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Atos GEMMA Dispatch for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Atos GEMMA Dispatch for Computer Aided Dispatch include: Galicia, a Spain based Government organisation with 88000 employees and revenues of $14.49 billion, Extremadura, a Spain based Government organisation with 16000 employees and revenues of $8.64 billion and many others.
Contact us if you need a completed and verified list of companies using Atos GEMMA Dispatch, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Atos GEMMA Dispatch customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Extremadura | Government | 16000 | $8.6B | Spain | Atos | Atos GEMMA Dispatch | Computer Aided Dispatch | 2019 | n/a | In 2019, Extremadura deployed Atos GEMMA Dispatch as its Computer Aided Dispatch solution for the regional 112 public safety answering point covering two provinces and approximately 1.1 million inhabitants. The rollout targeted the Centro de Atencion de Urgencias y Emergencias in Merida, a multi-agency operational control room staffed by call takers and representatives from EMS, national and local police, Guardia Civil, regional and urban fire and rescue, plus supervisory management. Atos GEMMA Dispatch was configured with core call handling and operations modules, including call taking, dispatching, supervision, administration and dashboards, together with EMS-specific functionality. The application surface exposes integrated caller location, eCall processing, geographical information system capabilities and IP telephony, and supports multi-channel call taking with SMS and chat accessibility for deaf and hard of hearing users, alongside voice logging and public warning functionality. The deployment was executed as a single multi-agency platform to enable real-time information sharing across agencies, and it operates across 30 main and 15 back-up PSAP workstations with mobile command capability for field coordination. Atos has provided implementation, maintenance and ongoing evolution of the GEMMA platform since 2000, and the solution design emphasizes a robust, modern multi-agency architecture that adapts to integrated public safety control room requirements. Governance and operational workflows were reshaped to support direct administration management, with a concentric workstation layout and supervisory oversight intended to maximize cross-agency collaboration and situational awareness. The implementation centralized emergency call taking, dispatch, supervision and resource coordination, improving communication paths between first responders, medical staff and command teams. Reported outcomes tied to the deployment include increased agility, efficiency and service quality in a low density region and a transit corridor, a high level of integration between emergency response components, smooth secure real-time transfer of information and resource optimization, and significant savings in infrastructure and platform maintenance. | |
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Galicia | Government | 88000 | $14.5B | Spain | Atos | Atos GEMMA Dispatch | Computer Aided Dispatch | 2020 | n/a | In 2020 Galicia deployed Atos GEMMA Dispatch, implementing a Computer Aided Dispatch solution to support regional emergency management and crisis management across public safety organizations. The deployment targeted PSAP and field operations and was scoped to support 112 emergency call handling, emergency medical services, firefighters, police, civil protection and transport incident-handling workflows in the Galicia region. Atos GEMMA Dispatch was configured to provide integrated call taking and incident management, dispatch orchestration, resource allocation and field unit awareness, reflecting the GEMMA product focus on both PSAP consoles and responder workflows. The implementation emphasized situational awareness and major event coordination capabilities consistent with Computer Aided Dispatch systems, enabling standardized incident records and controlled escalation paths for complex incidents. Architecturally the solution was provisioned to operate across regional PSAP networks and mobile responder endpoints, centralizing incident data and supporting coordinated response across multiple agencies. The narrative aligns with GEMMA deployments used for regional and city operations in Spain, positioning the system to unify command and field operations without specifying external system integrations. Governance was structured to consolidate dispatch protocols and incident escalation across participating emergency services, with operational rollout staged to align PSAP operations and field response procedures. Configuration and process work focused on operationalizing crisis room workflows, dispatcher training, and standardized response playbooks for cross-agency incident handling. |
Buyer Intent: Companies Evaluating Atos GEMMA Dispatch
- Eleviant Tech, a United States based Professional Services organization with 250 Employees
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