List of Availity Essentials Pro Customers
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Since 2010, our global team of researchers has been studying Availity Essentials Pro customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Availity Essentials Pro for Revenue Cycle Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Availity Essentials Pro for Revenue Cycle Management include: Sanford Health, a United States based Healthcare organisation with 46000 employees and revenues of $7.50 billion, UNC Health Care, a United States based Healthcare organisation with 40000 employees and revenues of $5.05 billion, Mercy Health Services (MD), a United States based Healthcare organisation with 4670 employees and revenues of $1.58 billion and many others.
Contact us if you need a completed and verified list of companies using Availity Essentials Pro, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mercy Health Services (MD) | Healthcare | 4670 | $1.6B | United States | Availity | Availity Essentials Pro | Revenue Cycle Management | 2015 | n/a |
In 2015 Mercy Health Services (MD) deployed Availity Essentials Pro as a Revenue Cycle Management engagement to protect its revenue cycle during an Epic implementation. The U.S.-based engagement centered on revenue-cycle and finance operations, with Availity Essentials Pro positioned to support claims submission, eligibility verification, remittance handling and testing support during the Epic go-live.
Availity Essentials Pro was implemented to provide clearinghouse and RCM services including claims submission workflows, eligibility checks, remittance processing and structured testing orchestration. Configuration and operationalization focused on workflow continuity for billing and patient financial services, with the application handling the technical and operational orchestration required for claim exchanges and testing validation as part of the go-live support.
Governance emphasized coordinated testing and monitoring between revenue-cycle leadership and finance operations to reduce claim-processing disruption during the EHR transition. Mercy reported a clean-claim rate improvement to approximately 98% shortly after go-live, indicating reduced downstream adjudication friction and stabilized claims throughput following the Availity Essentials Pro deployment.
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Sanford Health | Healthcare | 46000 | $7.5B | United States | Availity | Availity Essentials Pro | Revenue Cycle Management | 2024 | n/a |
In 2024, Sanford Health implemented Availity Essentials Pro as a Revenue Cycle Management platform to simplify claims and payment processing across its large, rural health system. The decision followed Sanford Health's use of Availity Lifeline during the February 2024 Change Healthcare outage, and this U.S.-based revenue-cycle and finance engagement is intended to improve resiliency, streamline pre- and post-service workflows, and mitigate financial impact from future cyber events.
The deployment centers on Availity Essentials Pro as a centralized claims routing and payment processing layer, consolidating eligibility verification, claims submission orchestration, adjudication handoffs, and remittance posting workflows consistent with Revenue Cycle Management functional patterns. Operational coverage spans revenue cycle and finance teams across Sanford Health's system, with rollout governance focused on incident playbook integration, payer connectivity failover leveraging Availity Lifeline as contingency routing, and process changes to pre-service authorization and post-service reconciliation to harden continuity against future cyber incidents.
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UNC Health Care | Healthcare | 40000 | $5.1B | United States | Availity | Availity Essentials Pro | Revenue Cycle Management | 2015 | n/a |
In 2015 UNC Health Care implemented Availity Essentials Pro as part of an Epic EHR integration to centralize Revenue Cycle Management for enterprise revenue-cycle and finance operations across the United States. The deployment targeted enterprise revenue-cycle and finance functions, aligning claims intake and adjudication processes with hospital and clinic billing systems.
Availity Essentials Pro was configured to support eligibility verification, automated claims scrubbing, auto-payer mapping, and attachment handling, with explicit use of a Claims Reconciliation Database to reconcile adjudicated claims. The implementation of Availity Essentials Pro consolidated front-end eligibility checks and back-end claims quality controls, reducing manual touchpoints in standard claims workflows and enabling systematic claims validation.
The solution was integrated directly with the Epic EHR to exchange eligibility, claim, and attachment data, embedding Revenue Cycle Management controls into clinical billing workflows. Operational coverage focused on revenue-cycle and finance teams, standardizing claim routing and payer mapping across sites in the United States, and reducing reliance on paper claims.
Governance and process changes included instituting claims reconciliation procedures and automating payer mapping to reduce rework and routing errors, with business users monitoring error rates and exception queues. UNC Health Care reported a drop in claim error rates from 4.8% to 0.7% within a year, along with documented reductions in paper claims and administrative cost as part of the ongoing revenue-cycle improvements.
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