List of AWS Systems Manager Customers
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Since 2010, our global team of researchers has been studying AWS Systems Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AWS Systems Manager for Endpoint Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AWS Systems Manager for Endpoint Management include: GE Appliances, a United States based Manufacturing organisation with 12000 employees and revenues of $5.50 billion, Rackspace, a United States based Professional Services organisation with 5100 employees and revenues of $2.74 billion, Intercom, a United States based Communications organisation with 1000 employees and revenues of $343.0 million and many others.
Contact us if you need a completed and verified list of companies using AWS Systems Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The AWS Systems Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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GE Appliances | Manufacturing | 12000 | $5.5B | United States | Amazon Web Services (AWS) | AWS Systems Manager | Endpoint Management | 2019 | n/a | In 2019 GE Appliances implemented AWS Systems Manager as its Endpoint Management platform to centralize control of infrastructure supporting IT operations and security. The deployment targeted hybrid estate management across approximately 700 on-premises and Amazon EC2 instances, using Amazon Web Services as the provider and positioning AWS Systems Manager as the central operational control plane for visibility and remediation. AWS Systems Manager was configured to deliver inventory, automated patching, configuration management, and runbook automation capabilities. Inventory collection and configuration enforcement were used to maintain consistent baselines, while automated patching and runbook automation were applied to standardize remediation and reduce manual intervention. The implementation operated as a hybrid architecture, with AWS Systems Manager managing both cloud based Amazon EC2 instances and on-premises servers to provide unified inventory and operational controls. Operational coverage was US based and focused on IT operations and security teams, enabling centralized incident workflows and configuration orchestration across sites. Governance was formalized around the AWS Systems Manager control plane, with standardized runbooks and automated patch schedules to accelerate incident acknowledgement and remediation. The US deployment delivered full hybrid visibility and produced explicit outcomes of 100% visibility and reductions in mean acknowledgement and remediation times to under two hours and roughly 80 minutes respectively. | |
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Intercom | Communications | 1000 | $343M | United States | Amazon Web Services (AWS) | AWS Systems Manager | Endpoint Management | 2018 | n/a | In 2018, Intercom implemented AWS Systems Manager to centralize automated patching and self heal broken hosts, using AWS Systems Manager as the core Endpoint Management solution for its developer operations. The service was deployed within Intercom's AWS environment to manage hosts that support engineering workflows and operational tooling. Implementation focused on automated patch management and remediation, leveraging AWS Systems Manager Patch Manager and Automation capabilities to schedule patches, detect configuration drift, and execute remediation runbooks that self heal unhealthy hosts. Configuration emphasized policy driven patch windows and automation across host fleets to reduce manual maintenance. The deployment tied into developer operations processes to streamline incident response and routine maintenance. Governance was centered on automated runbooks and enforcement controls to maintain compliance across systems and to standardize operational procedures. Intercom reported that the AWS Systems Manager implementation saved hundreds of engineer hours per year and improved operational reliability and compliance for its developer operations. The configuration and automation scope positioned Endpoint Management as an operational control plane for ongoing host maintenance. | |
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Rackspace | Professional Services | 5100 | $2.7B | United States | Amazon Web Services (AWS) | AWS Systems Manager | Endpoint Management | 2015 | n/a | In 2015 Rackspace Technology implemented AWS Systems Manager as the foundation for its VM Management offering within the Endpoint Management category. The program began in 2015 and was extended in 2019 to scale automation and operational coverage across customer environments. Rackspace configured AWS Systems Manager to manage and automate patching, diagnostics, agent distribution, and remediation across virtual machines. Functional capability deployment emphasized automated patch orchestration, diagnostic collection and reporting, agent lifecycle distribution, and scripted remediation workflows consolidated into a centralized operational plane. The deployment architecture was designed to operate across multicloud and hybrid environments, enabling mass patching across tens of thousands of VMs and supporting both Rackspace operational teams and customer-managed instances. Operational scope included managed services and infrastructure operations, with the solution applied to Rackspace customer environments as part of its VM Management offering. Governance and rollout followed a staged approach, with the initial implementation in 2015 and an extension in 2019 that standardized patching processes and expanded automated remediation. AWS Systems Manager implementation improved operational efficiency, enabled mass patching, automated a large share of remediation, and saved significant labor hours for Rackspace and its customers. |
Buyer Intent: Companies Evaluating AWS Systems Manager
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