List of Birdeye WebChat Customers
Palo Alto, 94306-1554, CA,
United States
Since 2010, our global team of researchers has been studying Birdeye WebChat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Birdeye WebChat for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Birdeye WebChat for Customer Support include: Window Nation, a United States based Construction and Real Estate organisation with 80 employees and revenues of $8.0 million, Sunburst Shutters Corporation, a United States based Manufacturing organisation with 10 employees and revenues of $2.0 million, Skinspamed, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Birdeye WebChat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Birdeye WebChat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Skinspamed | Healthcare | 10 | $1M | United States | Birdeye | Birdeye WebChat | Customer Support | 2018 | n/a |
In 2018, Skinspamed deployed Birdeye WebChat to engage prospective patients on its site and convert mobile visitors into booked appointments. The implementation focused on Customer Support and CRM workflows, with an initial rollout targeting the Dallas and Colleyville area and an expanded United States webchat coverage thereafter.
Birdeye WebChat was configured as an on-site engagement layer to capture inbound mobile traffic, qualify visitors via conversational chat flows, and route leads into internal appointment scheduling workflows. Functional capabilities implemented included real time chat capture, lead capture fields tuned for patient intake, and automated handoff to front desk and scheduling staff to complete bookings.
Operational governance centralized chat handling with the customer support and appointment teams, adjusting front desk workflows to accept chat sourced bookings and track conversions in existing CRM processes. The WebChat rollout produced immediate, measurable outcomes at Skinspamed, with 86% of incoming chats converting into booked appointments in the first month and overall monthly new client appointments more than doubling.
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Sunburst Shutters Corporation | Manufacturing | 10 | $2M | United States | Birdeye | Birdeye WebChat | Customer Support | 2019 | n/a |
In 2019, Sunburst Shutters Corporation implemented Birdeye WebChat. The deployment focused on converting website visitors into leads and running virtual consultations across its North American locations, aligned with Customer Support objectives and mobile first engagement.
The implementation centered on Birdeye WebChat and Messaging to enable real time website engagement and virtual consultation workflows. Customer interactions were consolidated into Birdeye's Inbox to support threaded messaging, routing of incoming chats, and streamlined virtual sales handoffs for remote consultative selling.
Rollout and operational coverage emphasized digital customer support and sales functions across the US and broader North American locations, centralizing customer support and CRM signals into a single Birdeye Inbox. The environment served as the primary operational inbox for support and virtual sales teams, linking web engagement to CRM record capture and follow up.
The deployment drove over 15,000 new leads and supported faster response and virtual sales activity during the pandemic, improving lead capture and establishing a mobile first engagement channel through Birdeye WebChat.
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Window Nation | Construction and Real Estate | 80 | $8M | United States | Birdeye | Birdeye WebChat | Customer Support | 2021 | n/a |
In 2021, Window Nation deployed Birdeye WebChat in the United States to centralize customer messaging, review management, and listings control within its Customer Support stack. The deployment leveraged Birdeye’s Messaging and Chatbot functionality to bring reviews, listings, and web chat into a single operational platform, aligning front-line response handling with lead capture processes.
The US implementation of Birdeye WebChat produced rapid engagement improvements, generating about 40,200 new reviews overall and enabling an average response time of approximately 33 minutes. Operationally the platform centralized inbound web chat and review response workflows for customer support and lead management teams, handling about 100 customer messages per month while simplifying cross-channel visibility and response governance for agents.
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