List of BlueAlly UCaaS Customers
Irvine, 92618, CA,
United States
Since 2010, our global team of researchers has been studying BlueAlly UCaaS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BlueAlly UCaaS for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BlueAlly UCaaS for Call Center include: The National Academies of Sciences, Engineering, and Medicine, a United States based Media organisation with 1000 employees and revenues of $2.00 billion, Kamo Electric Cooperative, a United States based Utilities organisation with 154 employees and revenues of $439.0 million, Morehouse College, a United States based Education organisation with 1200 employees and revenues of $130.0 million and many others.
Contact us if you need a completed and verified list of companies using BlueAlly UCaaS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BlueAlly UCaaS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Kamo Electric Cooperative | Utilities | 154 | $439M | United States | BlueAlly | BlueAlly UCaaS | Call Center | 2023 | n/a | In 2023, Kamo Electric Cooperative implemented BlueAlly UCaaS to align Call Center capabilities with a carrier-grade network modernization effort. BlueAlly partnered with Infinera to design and deploy an Infinera XTM Series optical transport upgrade that underpins the UCaaS deployment and supports Kamo Power's 2,700-route-mile rural network. The BlueAlly UCaaS deployment is positioned to deliver Call Center capabilities typical of cloud unified communications, including cloud voice and SIP trunking, contact routing and session management, and centralized provisioning for operator and member-service workflows. Configuration emphasis is on carrier-grade session resilience and scalability, consistent with Call Center functional requirements for high-availability voice and contact handling. Integration focal points included linking BlueAlly UCaaS service layers to the upgraded Infinera XTM Series transport, with the optical upgrade explicitly improving capacity to 10G and 100G, and increasing network scalability and reliability across northeast Oklahoma and southwest Missouri. The transport upgrade enables scaled cloud UC and contact-center services for Kamo Electric Cooperative and its member cooperatives by providing higher bandwidth, deterministic connectivity, and carrier-grade network reach. Operationally the implementation supports member services and customer contact functions across the cooperative footprint, with deployment sequencing driven by the transport modernization. The case study documents network and transport outcomes rather than an explicit CCaaS feature rollout, however BlueAlly UCaaS and the Infinera XTM Series upgrade together establish the architectural foundation needed to provision and scale Call Center services for Kamo Electric Cooperative. | |
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Morehouse College | Education | 1200 | $130M | United States | BlueAlly | BlueAlly UCaaS | Call Center | 2017 | n/a | In 2017, Morehouse College implemented BlueAlly UCaaS in the Call Center category as part of a broader cloud migration to Microsoft Office 365. BlueAlly migrated approximately 3,000 mailboxes from on premises Exchange to Office 365 to improve uptime, mobile access, and collaboration for faculty, staff, and students. The implementation centered on the email and collaboration platform migration while provisioning BlueAlly UCaaS capabilities for unified communications, voice, and presence, leveraging Office 365 and Teams collaboration layers to enable telephony and call handling functionality. Configuration activities included mailbox provisioning, identity alignment with cloud accounts, and enabling mobile and real time collaboration features consistent with Call Center operational workflows. Operational coverage targeted faculty, staff, and students across the Morehouse College environment, consolidating messaging administration and moving key collaboration workloads to the cloud. Rollout used staged mailbox cutovers for roughly 3,000 user accounts to limit disruption and centralize administration. Published outcomes emphasized improved uptime, mobile access, and collaboration as the primary benefits of the BlueAlly UCaaS and Office 365 implementation, with the case narrative focused on email and collaboration migration in the higher education setting. The documentation infers UC and Call Center capability extension via Office 365 and Teams integration rather than reporting explicit contact center metrics. | |
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The National Academies of Sciences, Engineering, and Medicine | Media | 1000 | $2.0B | United States | BlueAlly | BlueAlly UCaaS | Call Center | 2018 | n/a | In 2018, The National Academies of Sciences, Engineering, and Medicine implemented BlueAlly UCaaS as part of a Call Center and unified communications initiative. The deployment targeted emergency communications and call handling across three buildings in the Washington, D.C. and Northern Virginia area, centralizing voice routing and emergency location capabilities across multiple sites. The implementation included Cisco Emergency Responder and broader Cisco UC&C work to improve emergency and communications routing. Configuration emphasized emergency call handling, location mapping for precise caller identification, and integration of voice and messaging capabilities consistent with Call Center functional workflows. Integrations centered on Cisco Emergency Responder and the Cisco UC portfolio to coordinate call routing, location services, and enterprise telephony. Operational coverage included campus safety and facilities functions across the three buildings, supporting business functions such as emergency response, facilities operations, and contact handling within a Call Center context. Governance and rollout were executed as a site focused UC&C program across the three buildings, aligning emergency routing policies and caller location configuration with campus safety processes. The BlueAlly UCaaS deployment delivered faster 911 routing, precise caller location, and improved system reliability as described in the implementation notes. |
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