List of BluIP AIVA Connect Customers
Las Vegas, 89145, NV,
United States
Since 2010, our global team of researchers has been studying BluIP AIVA Connect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BluIP AIVA Connect for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BluIP AIVA Connect for Chatbots and Conversational AI include: Sunriver Resort in Sunriver, OR, a United States based Leisure and Hospitality organisation with 300 employees and revenues of $130.0 million, Nirvana Healthcare, a United States based Healthcare organisation with 105 employees and revenues of $35.0 million, Rod 'N' Reel Resort, a United States based Leisure and Hospitality organisation with 200 employees and revenues of $23.0 million and many others.
Contact us if you need a completed and verified list of companies using BluIP AIVA Connect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BluIP AIVA Connect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Nirvana Healthcare | Healthcare | 105 | $35M | United States | BluIP | BluIP AIVA Connect | Chatbots and Conversational AI | 2024 | n/a | In 2024, Nirvana Healthcare integrated BluIP AIVA Connect into its healthcare contact center in Essex County New Jersey. The deployment used BluIP AIVA Connect as a Chatbots and Conversational AI virtual agent to deflect routine patient calls, provide multilingual support in English and Spanish, and reduce hold times. The rollout was executed in a phased 90 day deployment focused on incremental activation of conversational flows and live agent handoff rules. Core functional modules implemented included automated call deflection workflows, natural language intake for appointment and routine clinical inquiries, bilingual conversation models for English and Spanish, and escalation routing that forwards complex queries to live contact center agents. BluIP AIVA Connect was configured to perform front end patient triage and routine administrative handling, while retaining conversational context for agent continuity during transfers. The implementation emphasized conversational intent recognition and scripted escalation paths typical of Chatbots and Conversational AI deployments. Operational coverage was confined to the contact center process area, impacting patient service operations and contact center staffing at the Nirvana Healthcare site. Governance changes established queue routing logic and escalation rules, and the phased approach enabled iterative tuning of conversation models and routing thresholds. Reported outcomes from the deployment included improved response times, reduced hold times, and cost savings realized by lowering staff pressure through routine call deflection. | |
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Rod 'N' Reel Resort | Leisure and Hospitality | 200 | $23M | United States | BluIP | BluIP AIVA Connect | Chatbots and Conversational AI | 2022 | Allbridge, LLC | In 2022 Rod 'N' Reel Resort implemented BluIP AIVA Connect, a Chatbots and Conversational AI application, together with a Hosted PBX deployment to reduce front desk call volume and improve guest self service and reservation routing. The implementation was recommended and executed with systems integrator Allbridge, LLC, and targeted the resort site in Maryland with operational focus on front desk and reservations functions. The BluIP AIVA Connect deployment included conversational IVR workflows, automated reservation routing, guest self service capabilities, and the AIVA Connect Business Intelligence module for call pattern analysis. Configuration emphasized intent classification, scripted dialogue paths for reservation scenarios, and automated escalation rules that prioritize inbound calls identified as revenue generating. Integrations were implemented between BluIP AIVA Connect and the resort Hosted PBX to handle call handoffs, dial plan routing, and session control for seamless transfers to agents. The AIVA Connect Business Intelligence module was used to collect interaction telemetry and analyze call patterns, enabling operational reporting for front desk and reservations teams. Governance and rollout were delivered in partnership with Allbridge, LLC, with the initial service window producing production results within 90 days. Within that period the solution delivered greater than 97 percent successful automated interactions and prioritized over 50 percent of revenue generating calls, with BI dashboards used to monitor patterns and adjust routing logic. | |
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Sunriver Resort in Sunriver, OR | Leisure and Hospitality | 300 | $130M | United States | BluIP | BluIP AIVA Connect | Chatbots and Conversational AI | 2023 | n/a | In 2023 Sunriver Resort deployed BluIP AIVA Connect to automate guest services and central reservations, using Chatbots and Conversational AI to handle high-volume guest interactions across channels. The deployment targeted contact center and reservations workflows at the Sunriver Resort property in Sunriver, OR, and completed initial production activation within a 30 day timeframe. BluIP AIVA Connect was configured with automated guest services and a central reservations module, plus a Business Intelligence module used to surface usage analytics and FAQ resolution rates. The implementation instrumented conversational FAQ handling and reservation scripting, with the BluIP AIVA Connect conversational engine answering approximately 70.72% of FAQs during the observed period. The solution was integrated with the resorts PBX and the NAVISA contact center to deliver omnichannel voice, webchat, and SMS guest interactions, preserving telephony call routing while fronting digital channels for self service. Operational coverage focused on guest services, central reservations, and contact center queues, enabling unified interaction handling across voice and messaging channels. Governance combined contact center routing adjustments and BI driven staffing guidance, with Business Intelligence outputs used to optimize staffing and reservations workflows. The 30 day deployment achieved up to 74% call offload in August 2023, demonstrating the deployment scale and operational impact observed during the rollout. |
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