List of BMC Compuware Abend-AID Customers
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Since 2010, our global team of researchers has been studying BMC Compuware Abend-AID customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Compuware Abend-AID for Apps Development from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Compuware Abend-AID for Apps Development include: American Express, a United States based Banking and Financial Services organisation with 75100 employees and revenues of $65.95 billion, Sears, a United States based Retail organisation with 89000 employees and revenues of $14.30 billion, TSYS, a Global Payments Company, a United States based Banking and Financial Services organisation with 5000 employees and revenues of $4.00 billion and many others.
Contact us if you need a completed and verified list of companies using BMC Compuware Abend-AID, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the PaaS software purchases.
The BMC Compuware Abend-AID customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of PaaS software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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American Express | Banking and Financial Services | 75100 | $65.9B | United States | BMC Software | BMC Compuware Abend-AID | Apps Development | 2015 | n/a | In 2015 American Express deployed BMC Compuware Abend-AID to support CICS debugging as part of its Apps Development tooling for mainframe application problem resolution. The deployment positions BMC Compuware Abend-AID as an operational diagnostic tool, explicitly used to analyze abends and debug application and system problems within CICS regions, tying the application to core mainframe application support workflows. Configuration focused on interactive abend analysis and automated capture of diagnostic artifacts, with the BMC Compuware Abend-AID installation configured to surface dump and trace information to application development and mainframe operations teams. The implementation was embedded into incident triage and problem management processes, enabling developers and operations staff to coordinate on root cause analysis for CICS application faults without introducing references to prior systems. | |
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Sears | Retail | 89000 | $14.3B | United States | BMC Software | BMC Compuware Abend-AID | Apps Development | 2006 | n/a | In 2006, Sears used BMC Compuware Abend-AID to support the Kmart replenishment system, establishing a focused mainframe troubleshooting capability. The deployment falls under Apps Development and supported on-call abend handling and program level diagnostics for replenishment processing. Operational scope covered support teams responsible for Kmart replenishment operations and around the clock on-call coverage for system abends. Functional tooling combined BMC Compuware Abend-AID with Xpediter for interactive debugging and File-Aid for file inspection and manipulation, enabling program trace, root cause analysis, and batch job recovery workflows. BMC Compuware Abend-AID was used for abend capture, stack and dump analysis, and to provide contextual diagnostics for developers researching programming issues and answering client questions regarding replenishment logic. Governance was expressed through incident triage and on-call escalation procedures, with support ownership encompassing code level investigation and client facing issue resolution for replenishment business functions. | |
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TSYS, a Global Payments Company | Banking and Financial Services | 5000 | $4.0B | United States | BMC Software | BMC Compuware Abend-AID | Apps Development | 2005 | n/a | In 2005 TSYS implemented BMC Compuware Abend-AID within an Apps Development context to support batch processing validation and abend management for new client environments. The deployment targeted unit and system test runs across daily, weekly, monthly, quarterly, and year-end processing schedules, with BMC Compuware Abend-AID used alongside FILE-AID to correct and document abends for new clients in the USA and UK. The implementation centered on ABEND-AID driven abend analysis and automated error capture, with FILE-AID used for dataset editing and documentation workflows, reflecting standard Apps Development capabilities for mainframe batch stability and recovery. Configuration included test harnesses to reproduce batch runs and scripted correction procedures to standardize abend resolution, and logging and reporting of abend events to support operational handoff. Operational governance included participation in weekly new environment conference calls and structured follow-up calls to conference call participants to confirm agreements and environment readiness. The work operated across batch operations and testing functions for client onboarding in the USA and UK, embedding BMC Compuware Abend-AID into TSYS batch testing and abend management practices. |
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