List of BMC Remedy Action Request System Customers
BMC Software
2103 CityWest Boulevard,
Houston, 77042, TX,
United States
Houston, 77042, TX,
United States
1 800-793-4262
Professional Services
6500
$2.6B
Since 2010, our global team of researchers has been studying BMC Remedy Action Request System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Remedy Action Request System for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Remedy Action Request System for IT Service Management include: Collins Aerospace, a United States based Aerospace and Defense organisation with 80000 employees and revenues of $28.30 billion, Odido (formerly T-Mobile Netherlands), a Netherlands based Communications organisation with 2000 employees and revenues of $2.00 billion, Dsk Bank Ead, a Bulgaria based Banking and Financial Services organisation with 3560 employees and revenues of $1.00 billion, HM Treasury, a United Kingdom based Government organisation with 1603 employees and revenues of $366.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Collins Aerospace | Aerospace and Defense | 80000 | $28.3B | United States | BMC Software | BMC Remedy Action Request System | IT Service Management | 2019 | Spectrum Mobile |
In 2019 Collins Aerospace deployed BMC Remedy Action Request System as the core platform for an IT Service Management initiative supporting its airport IT managed services group. The deployment paired the BMC Remedy Action Request System with a field technician mobile application to provide direct, real-time access to incident records and acknowledgement workflows at point of service across more than 40 airports, and the rollout involved implementation support from Spectrum Mobile.
The implementation centered on incident management capabilities within BMC Helix ITSM and BMC Remedy Action Request System, with configuration focused on mobile-triggered ticket creation, rapid acknowledgement workflows, and repair dispatch orchestration. Standard IT Service Management functional terminology such as incident capture, acknowledgement, assignment, and status updates was applied to streamline field-to-back-end processes and reduce manual handoffs.
Integration architecture linked the mobile application to the BMC Helix ITSM and BMC Remedy Action Request System back-end to synchronize ticket state, timestamps, and technician acknowledgements in near real time, enabling end-to-end visibility for airport operations and field service teams. Operational coverage explicitly included the airport IT managed services organization and field technicians working onsite at more than 40 airport locations, consolidating incident handling under the IT Service Management platform.
Governance changes concentrated on formalizing mobile-first acknowledgement procedures and updating incident response workflows to prioritize rapid field confirmations and repair initiation. The deployment produced reported outcomes including approximately 2,200 man-hours saved per year and a reduction in acknowledgement time from about 8 minutes to about 2 minutes, reflecting measurable operational efficiency gains tied directly to the BMC Remedy Action Request System integration.
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Dsk Bank Ead | Banking and Financial Services | 3560 | $1.0B | Bulgaria | BMC Software | BMC Remedy Action Request System | IT Service Management | 2022 | Virtusa |
In 2022 Dsk Bank Ead implemented an integrated ITSM solution based on BMC Remedy Action Request System to standardize ITIL-aligned processes across its Bulgarian operations. The BMC Remedy Action Request System serves as the central IT Service Management platform and the engagement was delivered by BRIGHT, a Virtusa company, per the published case study.
The implementation concentrated on core ITSM capabilities including incident management, end user self service and workflow automation for service requests and ticket routing. BMC Remedy Action Request System was configured to enforce ITIL aligned process definitions and to provide a unified service desk interface for both IT and business support teams.
Operational integration included linking the IT Service Management platform with existing monitoring tools to convert alerts into prioritized incidents and to streamline event driven ticket creation. The rollout covered IT teams and business area support functions within Bulgaria, providing a single intake and tracking capability for enterprise service requests and incidents.
Governance and process transformation focused on standardized service management governance and consistent incident handling procedures across affected departments, with BRIGHT executing configuration, testing and rollout phases. Reported project outcomes include improved service quality and increased incident resolution rates as stated in the case study.
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HM Treasury | Government | 1603 | $366M | United Kingdom | BMC Software | BMC Remedy Action Request System | IT Service Management | 2014 | n/a |
In 2014 HM Treasury implemented BMC Remedy Action Request System for IT Service Management to centralize incident and request handling across its corporate IT organization. The deployment established a primary ticketing and service catalog platform that supported over 3000 onsite and remote customers, including senior officials and VIP users, and was positioned to manage both routine service requests and high SLA escalations.
Configuration and functional modules focused on call handling and assignment workflows, service catalogue building, field updates and data analysis, and asset management through CMDB form updates. BMC Remedy Action Request System was used for catalogue requirements gathering, catalogue item provisioning, and structured incident handling, with bespoke forms and field mappings created to capture device, SIM and warranty attributes.
Operational integrations and touch points included SCCM for imaging and software deployment, Active Directory and Exchange 2013 for new starter provisioning and mailbox creation, AirWatch and BES for mobile device enrollment and management, Vodafone VCOL for SIM and account control, and CMDB updates for asset reconciliation. The ARS implementation therefore acted as the orchestration layer linking ticket lifecycle events to configuration management, software distribution, mobile provisioning and telephony account controls.
Governance workstream activity covered process documentation, engineers work instructions, frequently asked questions, and end to end process design for mobile devices from purchasing through Vodafone SIM provisioning and database maintenance. Migration testing for Windows 8.1, classroom training on client software and devices, VIP support procedures, and new starter on boarding processes were defined and executed to align operational teams to the BMC Remedy Action Request System driven workflows.
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Odido (formerly T-Mobile Netherlands) | Communications | 2000 | $2.0B | Netherlands | BMC Software | BMC Remedy Action Request System | IT Service Management | 2014 | Logicalis Group |
In 2014, Odido, formerly T-Mobile Netherlands, deployed BMC Remedy Action Request System to support core IT operations, facility services and repair workflows. The deployment is classified under IT Service Management and processed roughly 20,000 incident tickets per month, with an explicit focus on incident and service request management across the Netherlands region.
Configuration centered on incident management and service request management modules within BMC Remedy Action Request System, implementing ticket routing, escalation rules and workflow automation consistent with AR System application design. The implementation supported facility repair workflows alongside standard IT operations ticketing, aligning forms and queues to functional teams responsible for resolution and service fulfillment.
Logicalis SMC provided adaptation, upgrades and ongoing managed services and is named in the Logicalis case study as the responsible service integrator, while Logicalis Group is recorded as the SI/VAR for the engagement. Operational governance covered IT operations teams, facilities management and repair groups in the Netherlands, with managed services sustaining application maintenance and version upgrades for the BMC Remedy Action Request System implementation.
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Buyer Intent: Companies Evaluating BMC Remedy Action Request System
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FAQ - APPS RUN THE WORLD BMC Remedy Action Request System Coverage
BMC Remedy Action Request System is a IT Service Management solution from BMC Software.
Companies worldwide use BMC Remedy Action Request System, from small firms to large enterprises across 21+ industries.
Organizations such as Collins Aerospace, Odido (formerly T-Mobile Netherlands), Dsk Bank Ead and HM Treasury are recorded users of
BMC Remedy Action Request System for IT Service Management.
Companies using BMC Remedy Action Request System are most concentrated in Aerospace and Defense, Communications and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using BMC Remedy Action Request System are most concentrated in United States, Netherlands and Bulgaria, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of BMC Remedy Action Request System across Americas, EMEA, and APAC.
Companies using BMC Remedy Action Request System range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 25%.
Customers of BMC Remedy Action Request System include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified BMC Remedy Action Request System customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.