Southborough, 1772, MA,
United States
Virtusa
Virtusa, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Virtusa collaboration with software players such as BMC Software, Intellect Design and Amazon Web Services (AWS) empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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A1 Group | Communications | 17000 | $6.1B | Austria | BMC Software | BMC Remedy OnDemand | Remote Monitoring and Management,IT Service Management | 2021 |
In 2021, A1 Group engaged BRIGHT, a Virtusa company, to implement BMC Remedy OnDemand to harmonize IT service management across multiple operators in Central and Eastern Europe. The A1 Group BMC Remedy OnDemand Remote Monitoring and Management,IT Service Management engagement was scoped to centralize ITSM processes and provide a single operational plane for incident response and lifecycle management across operator domains.
Configuration emphasized incident management, change management and asset management modules as inferred from the described ITSM scope, alongside workflow automation and service request handling typical of IT service management deployments. BMC Remedy OnDemand was configured to enforce standardized ticket lifecycles, approval workflows and asset reconciliation processes to align operations across operator teams.
Deployment was executed as a centralized cloud based BMC Remedy OnDemand instance to consolidate disparate toolsets and harmonize cross-operator processes. Operational coverage targeted IT operations and service desk functions across Central and Eastern Europe, enabling unified incident routing, shared CMDB usage and improved cross-domain visibility.
BRIGHT, a Virtusa company, led a phased rollout and governance program to standardize process definitions and operational ownership across the operator portfolio. The program consolidated disparate tools, improved service delivery and transparency, and reduced operating costs as reported in the case study.
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Central Bank of Seychelles | Government | 150 | $5M | Seychelles | Intellect Design | Intellect Quantum Central Banking Solution | Core Banking | 2010 |
In 2010, the Central Bank of Seychelles implemented Intellect Quantum Central Banking Solution. The Intellect Quantum Central Banking Solution was deployed as a Core Banking platform to automate currency operations, accounting and public debt management and to enable integration with newly developed national payment systems in the Seychelles.
Configuration and module selection focused on currency management, an enterprise general ledger and payments modules, inferred from press coverage and vendor descriptions. The deployment established functional workflows for currency issuance and accounting reconciliation, automated ledger posting and payment clearing orchestration, consistent with Core Banking capabilities. Automation extended to public debt management workflows to ensure recorded obligations flowed into the enterprise GL.
Integrations were implemented to connect the Intellect Quantum Central Banking Solution with national payment systems, providing a single platform for interoperation between currency operations and payment processing. Infrastructure and process changes were introduced to strengthen disaster recovery and operational resilience for central banking operations. Operational coverage centered on the bank's core functions including currency operations, accounting and public debt offices across the Seychelles.
The program delivery was led by Polaris and Intellect with implementation services provided by Virtusa, and the project went live in December 2010. Governance emphasized cross-departmental workflows and centralized financial control within the central bank, aligning operational ownership across currency, payments and debt management teams. Improving disaster recovery and operational resilience were cited as primary objectives during the rollout.
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Cigna Healthcare | Insurance | 71295 | $244.4B | United States | Amazon Web Services (AWS) | Amazon Redshift | Data Warehouse | 2019 |
In 2019, Cigna Healthcare implemented Amazon Redshift as its Data Warehouse platform as part of a Cloud Center of Excellence driven effort to centralize analytics and data access. The Amazon Redshift deployment operated on AWS and was positioned alongside complementary AWS data services to create an enterprise analytics layer and a reusable cloud architecture.
The implementation leveraged Amazon Redshift features such as Redshift Spectrum to separate storage and compute and to query data in Amazon S3 without heavy ETL. Implementation components included AWS Glue for managed ETL pipelines, Amazon Athena for interactive ad hoc SQL queries, and Amazon QuickSight for visualization and dashboarding, together forming a Data Warehouse and analytics stack. A HIPAA compliant data mart was constructed to host provider directory and patient information and a cloud-based search engine was introduced to improve data discoverability.
Integrations focused on consolidating data from organizational source systems into S3 and the Redshift-enabled analytics layer, enabling cross-organizational access to curated data sets for analytics, reporting, care management, and provider network functions. Proofs of concept and architecture blueprints were created to validate patterns for ingestion, query, and reporting workloads and to standardize the data mart structures used by analytics teams.
Virtusa participated in the Cloud COE as an advisory and delivery contributor, producing architecture blueprints, PoCs, and a Git repository of reusable architecture and code to accelerate development. Governance and rollout practices included adherence to an AWS well-architected framework and an explicit DecSecOps approach to secure the cloud data estate, along with COE-driven best practices to guide development teams through implementation and reuse.
As reported by the COE, the Cigna Healthcare Amazon Redshift Data Warehouse implementation produced improved visibility and faster access to enterprise data, reduced reliance on physical hardware and associated costs, and strengthened security posture through the DecSecOps model. The centralized repository and analytics stack enabled better business insights, improved productivity and user experience, and supported expanded reporting and innovation across the organization.
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Insurance | 71295 | $244.4B | United States | Amazon Web Services (AWS) | Amazon QuickSight | Analytics and BI | 2019 |
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Insurance | 71295 | $244.4B | United States | Amazon Web Services (AWS) | Amazon Glue | Extract, Transform, and Load (ETL) | 2019 |
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Insurance | 71295 | $244.4B | United States | Amazon Web Services (AWS) | Amazon Athena | Database Management | 2019 |
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Banking and Financial Services | 3560 | $1.0B | Bulgaria | BMC Software | BMC Remedy Action Request System | IT Service Management | 2022 |
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Manufacturing | 89898 | $26.8B | Sweden | ION Investment Group | ION Wallstreet Suite | Treasury Management | 2013 |
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Insurance | 5800 | $2.5B | United States | SAP | SAP SuccessFactors Agent Performance Management | Sales Performance Management | 2024 |
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Insurance | 5800 | $2.5B | United States | Pegasystems | Pega Care Management | Customer Support | 2018 |
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Buyer Intent: Companies Evaluating Virtusa Services
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