Logicalis Group
Ground Floor, Building 8, Foundation Park Roxborough Way,
Maidenhead, SL6 3UD,
United Kingdom
Maidenhead, SL6 3UD,
United Kingdom
44 17 5379-7100
Professional Services
Logicalis Group
List of Software Implementations where Logicalis Group is Reseller or System Integrator
Logicalis Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Logicalis Group collaboration with software players such as Hewlett Packard Enterprise, BMC Software and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Logicalis Group is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Logicalis Group | Hewlett Packard Enterprise | HP Helpdesk | IT Service Management | ITSM |
| Logicalis Group | BMC Software | BMC Remedy Action Request System | IT Service Management | ITSM |
List of Software Implementations where Logicalis Group is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Huntsman | Manufacturing | 6300 | $6.0B | United States | Hewlett Packard Enterprise | HP Helpdesk | IT Service Management | 2012 |
In 2012, Huntsman implemented HP Helpdesk in the IT Service Management category to standardize its IT service operations. Logicalis Group was selected to support the migration through its Logicalis SMC practice and provide program delivery and technical transition support.
The program involved switching from HP Service Desk to HP Service Manager while deploying HP Helpdesk for day to day service management, establishing a consolidated approach to incident and change workflows. Module usage included incident management, change management and configuration management database, CMDB, capabilities, a detail inferred from the case description.
Technical workstreams focused on linking discovery tooling to the CMDB to centralize configuration and asset data across Huntsman’s global IT estate, enabling automated reconciliation of discovered configuration items into the CMDB and supporting workflow driven incident routing. Integrations emphasized discovery to CMDB linkage rather than named point to point integrations beyond those discovery and configuration capabilities cited in the case.
Governance and process changes concentrated on enforcing standardized, workflow driven incident and change procedures and CMDB reconciliation, with Logicalis SMC coordinating migration steps and rollout activities. The deployment improved workflow driven incident and change processes and integrated discovery and CMDB capabilities across the organization as described in the source.
|
 |
Nederlandse Spoorwegen | Transportation | 19040 | $3.6B | Netherlands | Hewlett Packard Enterprise | HP Helpdesk | IT Service Management | 2012 |
In 2012, Nederlandse Spoorwegen implemented HP Helpdesk as an IT Service Management solution, deploying Hewlett Packard Enterprise's HP Service Manager platform to provide a centralized helpdesk. Logicalis SMC served as the implementation partner and the deployment targeted harmonisation of helpdesk processes across 10 departments in the Netherlands.
The implementation configured core ITSM functionality, with incident management and service request handling implemented alongside asset management and CMDB capabilities inferred from the project details. Workflows were standardized for ticket routing and escalation, and catalog driven request fulfillment and role based access controls were applied consistent with IT Service Management practices.
Operational scope covered IT service desks and asset issuance across multiple operational units in the Netherlands, creating a single system for equipment tracking and ticket lifecycle management. The project emphasized cross department ticket handoff and streamlined equipment and ticket handling to harmonise support processes.
Governance changes introduced standardized incident and request processes and centralized administration during rollout, with Logicalis SMC overseeing configuration and process alignment. The implementation delivered harmonised IT Service Management and easier ticket passing between departments, with HP Helpdesk used to centralize service desk operations and manage asset issuance across Nederlandse Spoorwegen's domestic operations.
|
 |
Odido (formerly T-Mobile Netherlands) | Communications | 2000 | $2.0B | Netherlands | BMC Software | BMC Remedy Action Request System | IT Service Management | 2014 |
In 2014, Odido, formerly T-Mobile Netherlands, deployed BMC Remedy Action Request System to support core IT operations, facility services and repair workflows. The deployment is classified under IT Service Management and processed roughly 20,000 incident tickets per month, with an explicit focus on incident and service request management across the Netherlands region.
Configuration centered on incident management and service request management modules within BMC Remedy Action Request System, implementing ticket routing, escalation rules and workflow automation consistent with AR System application design. The implementation supported facility repair workflows alongside standard IT operations ticketing, aligning forms and queues to functional teams responsible for resolution and service fulfillment.
Logicalis SMC provided adaptation, upgrades and ongoing managed services and is named in the Logicalis case study as the responsible service integrator, while Logicalis Group is recorded as the SI/VAR for the engagement. Operational governance covered IT operations teams, facilities management and repair groups in the Netherlands, with managed services sustaining application maintenance and version upgrades for the BMC Remedy Action Request System implementation.
|
Showing 1 to 3 of 3 entries
IT Decision Makers and Key Stakeholders at Logicalis Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Logicalis Group Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Logicalis Group software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Logicalis Group System Integrator / VAR Profile
Logicalis Group is a system integrator and technology consulting firm headquartered in Maidenhead, United Kingdom, with approximately 7000 employees and annual revenues of $2.3B.
Logicalis Group implements and supports enterprise applications across markets such as ITSM.
APPS RUN THE WORLD tracks 3 verified Logicalis Group software implementations across industries and regions, including: Huntsman where Logicalis Group implemented HP Helpdesk, Nederlandse Spoorwegen where Logicalis Group implemented HP Helpdesk, and Odido (formerly T-Mobile Netherlands) where Logicalis Group implemented BMC Remedy Action Request System.
Logicalis Group has a strategic VAR/SI partnership with Hewlett Packard Enterprise and BMC Software, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Logicalis Group partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Logicalis Group dataset, verified system implementations, and related deployment insights.