List of BMC Remedy HR Service Management Customers

BMC Software

2103 CityWest Blvd,
Houston, 77042, TX,
United States

https://www.bmc.com/

1 800-793-4262

Professional Services

6500

$2.3B

Since 2010, our global team of researchers has been studying BMC Remedy HR Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased BMC Remedy HR Service Management for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using BMC Remedy HR Service Management for HR Service Delivery include: Johnson Matthey, a United Kingdom based Oil, Gas and Chemicals organisation with 11685 employees and revenues of $16.71 billion, Arcadis, a Netherlands based Professional Services organisation with 32059 employees and revenues of $5.75 billion, Applus Services, a Spain based Professional Services organisation with 25278 employees and revenues of $2.02 billion, Airwave Solutions, a Motorola Solutions company, a United Kingdom based Communications organisation with 600 employees and revenues of $538.0 million and many others.

Contact us if you need a completed and verified list of companies using BMC Remedy HR Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The BMC Remedy HR Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Airwave Solutions, a Motorola Solutions company	Communications	600	$538M	United Kingdom	BMC Software	BMC Remedy HR Service Management	HR Service Delivery	2018	n/a	In 2018 Airwave Solutions, a Motorola Solutions company, implemented BMC Remedy HR Service Management to support HR Service Delivery for its UK Field Operations and central support teams. The deployment targeted operational scheduling and HR case management workflows that intersect with field service compliance, reactive fault scheduling, and procurement processes across Rugby and broader UK sites. The BMC Remedy HR Service Management implementation emphasized case and task lifecycle management, intake and closure of employee and field service requests, and configurable approval workflows consistent with HR Service Delivery use cases. Configurations reflected role based tasking, skills and training matrices to ensure individuals assigned to field tasks possessed required competencies, and workflows captured RFCs routed to the change team as part of controlled HR related change and incident handling. Integrations were implemented with the field operations and support stack that Airwave uses day to day, including Fissara for proactive planning and reactive tasking, Docman for document management, Pulse, Workday, and SAP for PO raising and receipting, plus operational supplier touchpoints such as MMX logistics, external rigging suppliers, site providers, and network providers. These interfaces enabled the BMC Remedy HR Service Management instance to drive scheduling inputs, surface finance queries, and provide case context to suppliers and the finance team. Governance and process changes centered on formalizing RFC intake, PO workflow coordination with named budget holders, and mandatory training tracking within HR workflows to maintain statutory inspection and PPMI compliance. Operational ownership included Field Services, finance, supplier management, and senior management reporting, with Remedy used as the single source for raising, updating, and closing HR related tasks that support field engineering scheduling and compliance activities.
Applus Services	Professional Services	25278	$2.0B	Spain	BMC Software	BMC Remedy HR Service Management	HR Service Delivery	2021	n/a	In 2021 Applus Services deployed BMC Helix Business Workflows to digitize its Global Finance Shared Services across more than 65 countries, centralizing case management and streamlining finance operations. The vendor case study documents finance as the implemented process area and highlights improved reporting and reductions in manual processing as direct outcomes of the deployment. The implementation emphasized centralized case management, workflow automation for finance transactions, and consolidated reporting capabilities to support Global Finance Shared Services. BMC Remedy HR Service Management is identified by the vendor as a planned expansion onto the same platform for HR, and the application is associated with the HR Service Delivery category for future HR process coverage. Operational scope for the current deployment is global finance, covering 65 plus countries and finance business functions rather than HR at the time of the case study. The vendor frames HR adoption of BMC Remedy HR Service Management as a next-phase rollout, indicating the platform is being positioned to scale horizontally to other functions while retaining the centralized service and reporting architecture established for finance. Governance and process expectations in the case study focus on centralization of case intake, standardized reporting, and reduction of manual handoffs within finance, with plans to extend those governance models to HR if the BMC Remedy HR Service Management expansion proceeds. Outcomes explicitly stated by the vendor include centralized case management, improved reporting, and reduced manual processing for finance operations, with HR use noted as an expansion intent rather than a core component of the 2021 deployment.
Arcadis	Professional Services	32059	$5.8B	Netherlands	BMC Software	BMC Remedy HR Service Management	HR Service Delivery	2023	Fusion Business Solutions	In 2023, Arcadis implemented BMC Remedy HR Service Management. Arcadis worked with Fusion Business Solutions to scale BMC Helix across its global service environment and extend HR Service Delivery into HR and Finance business functions. Work focused on HR Service Delivery capabilities including self-service portal expansion, case management workflows, and automation of high-volume processes as documented in the partner report. The partner-reported expansion into HR and finance was carried out regionally and leveraged BMC Remedy HR Service Management to centralize HR intake and routine service orchestration. Module usage figures cited in the Fusion Business Solutions report are partner-provided information rather than an independent product module listing. Integrations emphasized operational alignment between HR and Finance workflows within the BMC Helix environment, enabling automated handoffs and orchestration of routine transactions across service desks. Deployment architecture was oriented around a global service platform model, unifying portal access and case routing across multiple regions. Fusion Business Solutions led the phased rollout and continuous improvement cycles documented in the partner report, with partner-reported outcomes including doubled daily portal usage and higher customer satisfaction while automating high-volume processes. Governance centered on centralized service management and process standardization across HR and Finance functions.
	Oil, Gas and Chemicals	11685	$16.7B	United Kingdom	BMC Software	BMC Remedy HR Service Management	HR Service Delivery	2022	Fusion Business Solutions

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