List of BMC Track-It! Customers
Houston, 77042, TX,
United States
Since 2010, our global team of researchers has been studying BMC Track-It! customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Track-It! for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Track-It! for IT Service Management include: Hydro Ottawa, a Canada based Utilities organisation with 689 employees and revenues of $854.0 million, Four Winds Casino Resort (New Buffalo), a United States based Leisure and Hospitality organisation with 500 employees and revenues of $60.0 million, GoTriangle (formerly Triangle Transit), a United States based Transportation organisation with 250 employees and revenues of $41.0 million and many others.
Contact us if you need a completed and verified list of companies using BMC Track-It!, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BMC Track-It! customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Four Winds Casino Resort (New Buffalo) | Leisure and Hospitality | 500 | $60M | United States | BMC Software | BMC Track-It! | IT Service Management | 2014 | n/a | In 2014 Four Winds Casino Resort (New Buffalo) implemented BMC Track-It! as its IT Service Management platform supplied by BMC Software. The deployment was intended to centralize and standardize IT support across the resort environment, covering the casino floor, hotel front desk, restaurants, retail venues, and corporate IT operations. BMC Track-It! was configured to provide core IT Service Management functionality including incident management, asset management and inventory tracking, a self-service portal and knowledge base, service catalog items for routine requests, automated ticket routing and escalation, and reporting for ticket and asset lifecycle visibility. Configuration work emphasized ticket lifecycle, role based access for technicians and service owners, and templated request workflows consistent with ITIL aligned operational terminology. Governance and rollout focused on embedding a centralized help desk workflow and formalizing SLA and escalation rules to support 24x7 resort operations, with phased adoption across functionally distinct teams such as IT support, facilities, and front-line guest services. Process standardization included defined ticket categories, priority matrices, and training for service desk staff and departmental requestors to ensure consistent issue intake and resolution. | |
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GoTriangle (formerly Triangle Transit) | Transportation | 250 | $41M | United States | BMC Software | BMC Track-It! | IT Service Management | 2017 | n/a | In 2017, GoTriangle, formerly Triangle Transit, implemented BMC Track-It! as its IT Service Management platform. The initiative was led by the Manager of IT Projects who directed design, procurement, implementation, and ongoing maintenance across the agency IT organization. The BMC Track-It! deployment focused on core IT Service Management capabilities including incident management, service request handling, asset inventory, and a self-service portal. Configuration work emphasized automated password reset workflows, with Identity Manager integrated to enable end user self-service password reset and reduce helpdesk ticket volume. The implementation operated within an enterprise environment that included an Azure AD domain and Okta for single sign-on, Microsoft Intune and JSS for endpoint patching and macOS inventory, EverBridge and SnapComms for mass notifications, Cisco Jabber and Meraki networking devices, and a Microsoft Dynamics D365 ERP system. BMC Track-It! was positioned as the central ticketing and asset record for IT operations while interoperating with these platform services for authentication and device management. Governance and operational control were formalized under the Manager of IT Projects who also revised disaster recovery plans, administered contracts, and worked with HR to align onboarding and offboarding processes to the service management workflows. The explicit outcome reported was a reduction in BMC Track-It! helpdesk calls and tickets following the Identity Manager enabled self-service password reset capability. | |
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Hydro Ottawa | Utilities | 689 | $854M | Canada | BMC Software | BMC Track-It! | IT Service Management | 2019 | n/a | In 2019, Hydro Ottawa implemented BMC Track-It! to support IT Service Management workflows within its Meter-to-Cash operations. The deployment positioned BMC Track-It! as the primary support and helpdesk ticketing layer for Meter-to-Cash functional analysts and end-user support teams in Ottawa, ON. The implementation responsibilities centered on Meter-to-Cash functional support, including completion of Meter-to-Cash training for Oracle Customer Care and Billing, mobile workforce management and MDMR. The project included an MDMR EIP 8.6 upgrade where the functional analyst created and executed a comprehensive test plan and test cases, and performed both functional testing and integration testing across the scope of Meter-to-Cash processes. Integrations were explicitly coordinated with Oracle CC&B, MDMR, ODI and the Savage data system, and involved cross-team collaboration with the Meter-to-Cash technical team, Data Management and Integration team, IESO and Savage Data System. Operational coverage included support for SYNCS and BQs, manual synchronization of complex scenarios, and hands-on support for rate change testing, including creation of consumptions and bills for the MTC team. Governance and process execution were oriented around coordinated test cycles and defect management, the functional analyst coordinated multi-product test execution and reported multiple defects to MDMR and the DMI team, fueling swift corrective actions. Test execution for the MDMR EIP 8.6 upgrade was completed in two weeks, an explicitly stated project milestone demonstrating compressed test cadence. BMC Track-It! functioned as Hydro Ottawa's IT Service Management tool supporting Meter-to-Cash business functions, combining helpdesk ticketing and functional analyst workflows with integrated testing and multi-system synchronization responsibilities. |
Buyer Intent: Companies Evaluating BMC Track-It!
- New Island Technologies South Africa, a South Africa based Distribution organization with 23 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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