List of Bridgeline eCommerce 360 Customers
Woburn, 1801, MA,
United States
Since 2010, our global team of researchers has been studying Bridgeline eCommerce 360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Bridgeline eCommerce 360 for eCommerce from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Bridgeline eCommerce 360 for eCommerce include: Misumi United States, a United States based Manufacturing organisation with 500 employees and revenues of $97.0 million, Filter, a Singapore based Professional Services organisation with 10 employees and revenues of $1.0 million, Kirby Risk, a United States based Distribution organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Bridgeline eCommerce 360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Bridgeline eCommerce 360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Filter | Professional Services | 10 | $1M | Singapore | Bridgeline Digital | Bridgeline eCommerce 360 | eCommerce | 2023 | n/a |
In 2023, Filters Fast implemented Bridgeline eCommerce 360 to strengthen product discovery on its United States e-commerce site. The deployment centers on the eCommerce category and targets site search and recommendations as core commerce capabilities to support a revenue-growth strategy.
The engagement explicitly integrated Bridgeline's HawkSearch AI module to power site search and product recommendations, with HawkSearch AI cited for its reporting capabilities. Configuration work emphasized search relevance tuning, recommendation feed configuration, and analytics reporting tied to discovery workflows, aligning HawkSearch AI outputs with merchandising rules and catalog attributes.
Integration into the storefront was executed using Bridgeline's RapidUI implementation approach, which provided the technical pathway for seamless connection of HawkSearch AI to the online catalog and browse layers. Operational coverage is focused on the United States e-commerce channel, affecting e-commerce merchandising, digital marketing, and site operations teams.
Rollout followed a targeted product discovery engagement model, using HawkSearch AI reporting to monitor search relevance and recommendation behavior as part of ongoing governance. The stated objective for the implementation is to support a revenue-growth strategy through improved discovery and measurable reporting.
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Kirby Risk | Distribution | 10 | $1M | United States | Bridgeline Digital | Bridgeline eCommerce 360 | eCommerce | 2023 | n/a |
In 2023, Kirby Risk implemented Bridgeline eCommerce 360 with a focus on Bridgeline's HawkSearch site search capability. The vendor listing identifies HawkSearch as the onsite AI search deployed to improve product discovery and conversion for Kirby Risk's electrical distribution e-commerce sites in the United States, positioning the solution within the eCommerce application footprint.
The implementation centers on HawkSearch as the primary functional module, delivering onsite AI search and search relevancy features to surface product results and support category and SKU discovery. Bridgeline eCommerce 360 is cited as the platform context for that capability, with HawkSearch providing search driven merchandising, autocomplete, and AI driven ranking functions typical of site search implementations.
Operational coverage is limited to Kirby Risk's online retail properties in the United States, affecting e commerce operations, merchandising, and digital marketing functions that manage catalog visibility and conversion funnels. The source does not provide specific start or live dates, so the 2023 vendor listing year is used as the implementation reference; governance activities such as relevancy tuning and analytics monitoring are implied by the use of onsite AI search.
Bridgeline reports that the HawkSearch implementation improved product discovery and conversion on Kirby Risk sites, outcomes stated by the vendor. No partner or system integrator is listed, and no prior named system is provided in source materials.
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Misumi United States | Manufacturing | 500 | $97M | United States | Bridgeline Digital | Bridgeline eCommerce 360 | eCommerce | 2023 | n/a |
In 2023 Misumi United States extended its engagement with Bridgeline eCommerce 360 and deployed Bridgeline's HawkSearch to power onsite product search and recommendation capabilities for its US eCommerce business. The Bridgeline eCommerce 360 engagement targeted eCommerce product discovery and onsite merchandising across Misumi USA's online storefront.
Bridgeline's HawkSearch search and recommendations functionality was configured to manage product discovery workflows, relevance tuning and onsite recommendation placement, supporting search result ranking and recommendation slots on category and product pages. The deployment was oriented toward combining search relevance controls with recommendation logic to surface configurable product suggestions during browsing and checkout journeys.
The implementation covered e-commerce operations and online merchandising teams in the United States and involved ongoing engagement for tuning and optimization with Bridgeline Digital. The Bridgeline eCommerce 360 HawkSearch deployment produced an 18% increase in click-through rate and over an 80% increase in conversions, outcomes cited by Misumi USA.
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