List of Broadcom CA CMDB Administration Customers
Palo Alto, 94304, CA,
United States
Since 2010, our global team of researchers has been studying Broadcom CA CMDB Administration customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadcom CA CMDB Administration for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadcom CA CMDB Administration for IT Service Management include: FEMSA, a Mexico based Consumer Packaged Goods organisation with 394010 employees and revenues of $41.69 billion, Raymond James & Associates, a United States based Banking and Financial Services organisation with 19000 employees and revenues of $12.64 billion, Elbit Systems of America, a United States based Aerospace and Defense organisation with 3300 employees and revenues of $1.59 billion and many others.
Contact us if you need a completed and verified list of companies using Broadcom CA CMDB Administration, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Elbit Systems of America | Aerospace and Defense | 3300 | $1.6B | United States | Broadcom | Broadcom CA CMDB Administration | IT Service Management | 2010 | n/a | In 2010, Elbit Systems of America implemented Broadcom CA CMDB Administration as part of its IT Service Management tooling. The Broadcom CA CMDB Administration instance was integrated with CA Service Catalog to accelerate service delivery and pre configuration for IT service requests across the United States. The implementation focused on core configuration management capabilities within Broadcom CA CMDB Administration, including configuration item modeling and relationship mapping to support catalog driven provisioning. Service request lifecycle orchestration and catalog based pre configuration were configured to ensure request fulfillment steps referenced authoritative CI data, aligning service definitions with underlying infrastructure and software components. Integration work explicitly connected CA Service Catalog workflows to the CMDB data model, enabling the service catalog to surface validated CI records and automated provisioning triggers. Operational coverage targeted IT provisioning and service catalog processes, with the service desk and configuration management teams using the integrated environment to coordinate requests and maintain configuration accuracy. Governance and process changes accompanied the technical work, with updated catalog governance and request workflow controls to enforce CI data discipline and approval gates. The CA CMDB Administration deployment and CA Service Catalog integration drove measurable improvements in request turnaround and customer satisfaction for IT provisioning and service catalog processes, and Broadcom CA CMDB Administration became the authoritative source for configuration data within the supported scope. | |
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FEMSA | Consumer Packaged Goods | 394010 | $41.7B | Mexico | Broadcom | Broadcom CA CMDB Administration | IT Service Management | 2005 | Abs | In 2005, FEMSA implemented Broadcom CA CMDB Administration within an IT Service Management program, deploying CA Service Desk Manager alongside CA Technologies and partner ABS. The deployment established a central CMDB and service desk platform to support consolidation of IT shared services across the company. The Broadcom CA CMDB Administration implementation focused on configuration management and service desk workflows, standardizing incident and request handling through CA Service Desk Manager. Configuration updates to the CMDB were used to model configuration item relationships and enable configuration-driven support processes, aligning with IT Service Management functional practices. Operational coverage extended through Mexico and across Latin America, with the platform later extended to HR and finance functions to support cross-functional service requests and shared services. FEMSA operated the combined systems to handle more than 80,000 tickets per month, reflecting centralized ticketing and regional service operations. Governance and process changes centered on centralized CMDB administration and standardized support workflows, with CA Technologies and partner ABS supporting rollout and operationalization. FEMSA reported improved service stability, process standardization and reduced support costs in Mexico and the region. | |
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Raymond James & Associates | Banking and Financial Services | 19000 | $12.6B | United States | Broadcom | Broadcom CA CMDB Administration | IT Service Management | 2011 | n/a | In 2011, Raymond James & Associates deployed Broadcom CA CMDB Administration as part of an IT Service Management program. The deployment integrated Broadcom CA CMDB Administration with CA Service Operations Insight and CA Service Desk to deliver real-time, end-to-end business service views within the United States financial services environment. The implementation emphasized CMDB configuration and service modeling, combining service mapping and impact analysis capabilities from CA Service Operations Insight with CA Service Desk/CMDB configuration management and automated incident ticketing. Broadcom CA CMDB Administration was configured to persist configuration item relationships and service topology, supporting service assurance workflows and automated incident creation from correlated events. Operational coverage targeted IT operations and service desk functions, aligning event consolidation, impact analysis, and incident lifecycle processes across Raymond James business services in the United States. Integrations were explicitly between CA Service Operations Insight and CA Service Desk/CMDB, enabling event to ticket orchestration and end-to-end visibility from monitored alerts through incident records. Governance changes formalized service assurance and impact analysis procedures to accelerate problem identification and resolution and to improve alignment between IT operations and business services. Reported outcomes included improved service quality and automated incident ticketing, enabling faster problem identification and resolution and stronger alignment between IT operations and business services. |
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