Porto, 4200-313,
Portugal
Abs
Abs, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Abs collaboration with software players such as Broadcom empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Abs | Broadcom | Broadcom CA CMDB Administration | IT Service Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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FEMSA | Consumer Packaged Goods | 394010 | $41.7B | Mexico | Broadcom | Broadcom CA CMDB Administration | IT Service Management | 2005 | In 2005, FEMSA implemented Broadcom CA CMDB Administration within an IT Service Management program, deploying CA Service Desk Manager alongside CA Technologies and partner ABS. The deployment established a central CMDB and service desk platform to support consolidation of IT shared services across the company. The Broadcom CA CMDB Administration implementation focused on configuration management and service desk workflows, standardizing incident and request handling through CA Service Desk Manager. Configuration updates to the CMDB were used to model configuration item relationships and enable configuration-driven support processes, aligning with IT Service Management functional practices. Operational coverage extended through Mexico and across Latin America, with the platform later extended to HR and finance functions to support cross-functional service requests and shared services. FEMSA operated the combined systems to handle more than 80,000 tickets per month, reflecting centralized ticketing and regional service operations. Governance and process changes centered on centralized CMDB administration and standardized support workflows, with CA Technologies and partner ABS supporting rollout and operationalization. FEMSA reported improved service stability, process standardization and reduced support costs in Mexico and the region. |
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Buyer Intent: Companies Evaluating Abs Services
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