List of Broadvoice Advanced Analytics Customers
Northridge, 91324-1625, CA,
United States
Since 2010, our global team of researchers has been studying Broadvoice Advanced Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadvoice Advanced Analytics for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadvoice Advanced Analytics for Customer Analytics include: Henley Companies, a United States based Oil, Gas and Chemicals organisation with 2250 employees and revenues of $779.0 million, Tahoe Resource Conservation District, a United States based Non Profit organisation with 34 employees and revenues of $5.0 million, Summit Management Services, a United States based Professional Services organisation with 34 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Broadvoice Advanced Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Broadvoice Advanced Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Henley Companies | Oil, Gas and Chemicals | 2250 | $779M | United States | Broadvoice | Broadvoice Advanced Analytics | Customer Analytics | 2023 | n/a |
In 2023, Henley Companies implemented Broadvoice Advanced Analytics as part of its b-hive unified communications deployment, centralizing voice and mobile dialing across more than 200 U.S. locations. The deployment was scoped to support contact-center and unified communications telemetry and reporting for the company, aligning analytics with operational dial plan and call handling needs.
Broadvoice Advanced Analytics was configured to deliver Customer Analytics across the b-hive environment, providing unified contact-center performance reporting, real-time and historical call handling metrics, dashboards, and trend analysis for UC and mobile dialing. Configuration focused on session and call-level aggregation, queue performance visibility, and agent activity monitoring consistent with Customer Analytics functional workflows.
The analytics layer integrated with Broadvoice b-hive unified communications and the vendor CCaaS components to consolidate call records and dial plan telemetry into a single reporting fabric. Operational coverage was explicitly U.S. focused, spanning 200 plus locations and supporting contact center operations, field dialing workflows, and centralized administrative management.
Governance and rollout emphasized centralizing administration and standardizing call-handling workflows to simplify site-level administration. The implementation aimed to improve call handling, reduce costs, and simplify administration as reported in the customer case materials.
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Summit Management Services | Professional Services | 34 | $5M | United States | Broadvoice | Broadvoice Advanced Analytics | Customer Analytics | 2023 | n/a |
In 2023, Summit Management Services implemented Broadvoice Advanced Analytics to augment its Broadvoice b-hive telephony footprint. The deployment is categorized under Customer Analytics and is U.S.-based, focused on customer and contact operations and on providing agent performance visibility for the company’s event and meeting operations.
The Broadvoice Advanced Analytics implementation concentrates on contact-level analytics, real-time and historical reporting, agent performance dashboards, queue and call volume metrics, and trend analysis to support scheduling and staffing decisions. Configuration emphasizes operational telemetry and dashboarding capabilities typical of Customer Analytics solutions, enabling supervisors to monitor service levels and agent behavior across distributed users and varied office hours.
Architecture centers on Broadvoice b-hive as the enterprise telephony layer with Advanced Analytics layered to ingest call and interaction metadata, deployed across Summit Management Services’ U.S. offices and remote users. Governance and rollout focused on operational alignment for event and meeting workflows, phasing visibility to supervisors and contact center staff and aligning monitoring practices with shift variability, resulting in improved flexibility and reliability for event and meeting operations.
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Tahoe Resource Conservation District | Non Profit | 34 | $5M | United States | Broadvoice | Broadvoice Advanced Analytics | Customer Analytics | 2023 | n/a |
In 2023, Tahoe Resource Conservation District deployed Broadvoice Advanced Analytics. The organization adopted Broadvoice communications to provide reliable, flexible phone service and easier remote access for staff in the Lake Tahoe region, improving responsiveness for government and community programs. Broadvoice Advanced Analytics is used as a Customer Analytics capability to centralize call and contact reporting for the nonprofit's operations.
The implementation emphasized analytics modules typical to the Customer Analytics category, including call detail aggregation, real-time dashboards, historical contact reporting, and queue and response time visibility. Configuration focused on lightweight dashboards and role-based views appropriate for a 34-person nonprofit, enabling program managers to monitor inbound volume, response times, and contact trends.
The analytics were deployed in-line with the Broadvoice communications platform so reporting ingests call metadata and session records from the telephony service, providing a unified view of communications activity. Operational coverage targeted government operations and contact and communications reporting across Tahoe RCD's U.S. program area, with staff accessing analytics remotely to support field and office workflows.
Governance centered on establishing access controls and a regular reporting cadence for community program teams, with analytics outputs driving day-to-day responsiveness rather than transactional process overhaul. The deployment delivered improved responsiveness for government and community programs as reported by Tahoe RCD and aligns Broadvoice Advanced Analytics with Customer Analytics needs for small public-sector organizations.
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