List of Broadvoice Workforce Management Customers
Northridge, 91324-1625, CA,
United States
Since 2010, our global team of researchers has been studying Broadvoice Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadvoice Workforce Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadvoice Workforce Management for Workforce Management include: Summit Management Property Management Services, a United States based Construction and Real Estate organisation with 70 employees and revenues of $9.0 million, Valvoline, a United States based Oil, Gas and Chemicals organisation with 8900 employees and revenues of $1.2 million, Fox River Grove Cons Sd 3, a United States based Education organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Broadvoice Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fox River Grove Cons Sd 3 | Education | 10 | $1M | United States | Broadvoice | Broadvoice Workforce Management | Workforce Management | 2024 | n/a |
In 2024, Fox River Grove Cons Sd 3 implemented Broadvoice Workforce Management. The district had deployed Broadvoice b-hive to ensure always-on communications between staff, students, parents and community stakeholders across its United States district operations, improving safety and reliability.
Broadvoice Workforce Management is categorized as Workforce Management and was introduced by Broadvoice in 2024 as an AI-infused offering, aligning with category-typical capabilities such as scheduling, shift management, time and attendance, and AI-assisted staffing and forecasting. Fox River Grove Cons Sd 3’s adoption of Broadvoice Workforce Management supports communications coverage and operational continuity, directly impacting communications and safety business functions at the district level and integrating with the district’s existing Broadvoice communications posture.
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Summit Management Property Management Services | Construction and Real Estate | 70 | $9M | United States | Broadvoice | Broadvoice Workforce Management | Workforce Management | 2024 | n/a |
In 2024, Summit Management Property Management Services, a Broadvoice b-hive customer, began aligning its phone and contact workflows with Broadvoice Workforce Management, Broadvoice's AI-infused Workforce Management offering. Summit Management Property Management Services uses Broadvoice b-hive to manage phone and contact workflows across multiple locations and remote staff, and the organization cites flexibility and improved call handling for their operations.
Broadvoice Workforce Management in this context would be expected to provide standard Workforce Management capabilities, including agent scheduling, demand forecasting, real-time adherence monitoring, shift management, and performance tracking, integrated with Broadvoice b-hive telephony and contact routing. Configuration and automation focus would likely map contact types common to property management, such as leasing inquiries, maintenance coordination, and tenant services, to schedules and routing rules to improve coverage across distributed teams.
Operationally the deployment scope centers on contact handling and operations teams across multiple locations and remote staff, with governance concentrated in operations or contact center leadership to standardize scheduling, escalation, and exception workflows. Given Broadvoice released AI-infused Workforce Management in 2024, alignment with that application commonly includes AI-assisted schedule optimization and adherence alerts while preserving manual override and governance controls appropriate for a 70-person property management firm.
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Valvoline | Oil, Gas and Chemicals | 8900 | $1M | United States | Broadvoice | Broadvoice Workforce Management | Workforce Management | 2024 | n/a |
In 2024 Valvoline implemented Broadvoice Workforce Management in the Workforce Management category. This placement is inferred from Broadvoice launching an AI infused Workforce Management capability and embedding CommunityWFM in 2024, combined with Valvoline’s status as a Broadvoice customer tied to Henley Enterprises’ existing Broadvoice b-hive UCaaS deployment across 200 plus US Valvoline Instant Oil Change locations.
The Broadvoice Workforce Management implementation centers on standard Workforce Management capabilities, with the vendor note that CommunityWFM is embedded. Configuration signals point to scheduling and shift management, demand forecasting, and AI assisted schedule optimization and intraday adherence workflows that are typical for Workforce Management applications, with the Broadvoice Workforce Management name used for vendor level orchestration.
Operational alignment for the deployment is tied to Henley Enterprises’ prior adoption of Broadvoice b-hive UCaaS which already unified communications across 200 plus locations, improving mobility and central administration. Given that context, Broadvoice Workforce Management usage is inferred to support contact center and operations staffing, aligning workforce scheduling with unified communications and centralized administration established by the b-hive rollout.
Governance and rollout narratives follow the centralized administration model established during the UCaaS deployment, with operator level oversight by Henley Enterprises for Valvoline Instant Oil Change sites and likely configuration control for scheduling policies and agent adherence. Explicit outcomes for Broadvoice Workforce Management were not provided in the source, the implementation signal rests on Broadvoice’s 2024 product launch, the embedded CommunityWFM capability, and the existing b-hive footprint across Valvoline locations.
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