List of BT Cloud Phone Customers
London, E1 8EE, CA,
United Kingdom
Since 2010, our global team of researchers has been studying BT Cloud Phone customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BT Cloud Phone for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BT Cloud Phone for PBX, VoiP and Phone Systems include: Office for National Statistics, a United Kingdom based Government organisation with 5632 employees and revenues of $341.0 million, Archant, a United Kingdom based Professional Services organisation with 1929 employees and revenues of $142.6 million, ProPharma United Kingdom, a United Kingdom based Life Sciences organisation with 250 employees and revenues of $50.0 million, Scottish Building Society United Kingdom, a United Kingdom based Banking and Financial Services organisation with 101 employees and revenues of $19.0 million and many others.
Contact us if you need a completed and verified list of companies using BT Cloud Phone, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BT Cloud Phone customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Archant | Professional Services | 1929 | $143M | United Kingdom | BT Group | BT Cloud Phone | PBX, VoiP and Phone Systems | 2021 | n/a | In 2021, Archant deployed BT Cloud Phone under the PBX, VoiP and Phone Systems category. The BT Cloud Phone implementation, referenced alongside BT Cloud Work services, formed part of a wider programme to modernise communications and to enable collaboration, remote working, and improved productivity across roughly 1,000 UK employees. The implementation focused on cloud telephony and unified communications capabilities, including centralized call routing, voicemail and presence management, endpoint provisioning, and administrative controls typical of PBX, VoiP and Phone Systems. Architecturally the deployment was delivered as a cloud-hosted telephony service with edge connectivity enhancements, and it was integrated with SD-WAN for resilient site connectivity and with Microsoft Teams for collaboration and calling workflows. Operational coverage centered on Archant’s UK user base and the roll out aligned voice provisioning with remote working practices, while governance emphasized centralized administration of telephony and collaboration services as part of the broader digital communications modernisation. | |
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Office for National Statistics | Government | 5632 | $341M | United Kingdom | BT Group | BT Cloud Phone | PBX, VoiP and Phone Systems | 2019 | n/a | In 2019 the Office for National Statistics deployed BT Cloud Phone as its PBX, VoiP and Phone Systems solution. The deployment is documented in an FOI response that enumerates contract-level details for telephony lines, minutes/landline provisioning, fixed broadband, and WAN services across the organisation. Contract composition and functional modules are mixed voice architectures, with BT supplying analogue and ISDN voice services and CenturyLink supplying SIP trunking, CenturyLink billed for 420 trunks. Skype for Business is identified as the minutes and landline service, which indicates a unified communications client in the telephony topology alongside PSTN, analogue and SIP voice termination. Contract dates and durations are explicit where provided. Contract 1 records June 2019 as a contract date with a three year term for CenturyLink SIP trunks, the WAN contract with BT is dated June 2019, and the Skype for Business minutes contract shows a renewal of April 2020 with a 27 month duration and an option for a 24 month extension. Fixed broadband with BT is on a 12 month rolling renewal, and the FOI response states that detailed broadband spend is not available at present. Operational coverage and governance details in the response show WAN and telephony provision consolidated with BT for core WAN and fixed-line services, the WAN covering seven sites and an indicated WAN annual average spend of £500,000. Monthly spend for Skype for Business is reported at approximately £7,000, CenturyLink is billed for 420 SIP trunks, and extension provisioning is performed dynamically as new staff join rather than reporting a fixed extension count; internal contact details requested in the FOI were not provided in the published disclosure. | |
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ProPharma United Kingdom | Life Sciences | 250 | $50M | United Kingdom | BT Group | BT Cloud Phone | PBX, VoiP and Phone Systems | 2023 | BT Business | In 2023 ProPharma United Kingdom deployed BT Cloud Phone to provide disaster recovery and ensure high-volume contact centre continuity. The BT Cloud Phone deployment aligns with PBX, VoiP and Phone Systems capabilities and supports contact centre and customer service operations in North Yorkshire, handling roughly 700 calls per hour. BT Business executed the deployment with BT Group as the vendor, and the solution leverages BT Cloud Work which BT's case study notes is provided by RingCentral. Configuration emphasized cloud telephony features typical of PBX, VoiP and Phone Systems, including centralized call routing, queuing and failover to preserve availability during local outages. Operational scope covers customer service and contact centre teams in North Yorkshire, with governance oriented toward continuity planning and operational readiness for peak hourly call volumes. According to the case study the implementation improved call routing and business continuity, enabling sustained contact centre operations under high inbound load. | |
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Banking and Financial Services | 101 | $19M | United Kingdom | BT Group | BT Cloud Phone | PBX, VoiP and Phone Systems | 2025 | BT Business |
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