List of Caliber Records Management Customers
Winston-Salem, 27101, NC,
United States
Since 2010, our global team of researchers has been studying Caliber Records Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Caliber Records Management for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Caliber Records Management for Computer Aided Dispatch include: City Of Danville United States, a United States based Government organisation with 1258 employees and revenues of $324.0 million, Sumner County, a United States based Government organisation with 2050 employees and revenues of $246.0 million, Lamar County, a United States based Government organisation with 1575 employees and revenues of $186.0 million and many others.
Contact us if you need a completed and verified list of companies using Caliber Records Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City Of Danville United States | Government | 1258 | $324M | United States | Caliber Public Safety | Caliber Records Management | Computer Aided Dispatch | 2024 | n/a |
In 2024, the City Of Danville United States deployed Caliber Records Management alongside Caliber Public Safety's Computer Aided Dispatch across municipal public safety agencies. The integrated deployment was announced in March 2024 and covers police, fire, and EMS operations in Danville, Virginia.
Caliber Records Management was configured as an online records management system delivering incident reporting, records filing, and secure role based access for investigators and command staff. The Computer Aided Dispatch component provides real time call intake, unit status tracking, geospatial dispatching, and dispatcher situational awareness workflows to align 911 center operations with records data. The full application name, Caliber Records Management, is integrated with the CAD data model to preserve incident continuity from initial dispatch through case documentation.
Operational scope includes the central 911 dispatch center and field responders for police, fire, and EMS across the city, enabling secure, real time information sharing between dispatchers and patrol, fire, and medical units. Deployment architecture was delivered by Caliber Public Safety as an integrated public safety solution, with system configuration emphasizing access controls, audit logging, and data sharing controls to support municipal governance and operational security.
The March 2024 announcement cited objectives to improve dispatcher situational awareness and reduce response times, framing the Computer Aided Dispatch and Caliber Records Management deployment as a coordinated effort to unify dispatch and records workflows. No specific outcomes or performance metrics were provided in the announcement.
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Lamar County | Government | 1575 | $186M | United States | Caliber Public Safety | Caliber Records Management | Computer Aided Dispatch | 2023 | n/a |
In 2023, Lamar County deployed Caliber Records Management to streamline records management and support NIBRS compliance for the Lamar County Sheriff’s Office. The implementation aligned law enforcement records workflows with Computer Aided Dispatch operations and centralized incident documentation to support county public safety reporting requirements.
Caliber Records Management was configured using Caliber Online RMS capabilities for electronic report intake, officer report writing, and NIBRS compliant reporting, consolidating incident records and evidence metadata. Configuration emphasized role based access controls and automated record routing to reduce manual handoffs between patrol and records staff.
The deployment integrated with the agency’s existing CAD NG and JailTracker systems to enable near real time exchange of call and custody data, preserving continuity between dispatch, patrol, and detention workflows. Integration support extended to multi jurisdictional data sharing with neighboring agencies, as noted by the sheriff’s office, improving cross agency visibility.
Operational scope covered deputies in the field, records personnel, and dispatch units across Lamar County, Mississippi, and governance updates focused on standard operating procedures for electronic filing and NIBRS submission workflows. Deputies reported time savings from reduced travel to file reports, and improved multi jurisdictional data sharing increased officer efficiency.
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Sumner County | Government | 2050 | $246M | United States | Caliber Public Safety | Caliber Records Management | Computer Aided Dispatch | 2024 | n/a |
In 2024, Sumner County Emergency Communications District selected Caliber Records Management along with Caliber's CAD NG, Mobile, and Online RMS to modernize county-wide dispatch, mobile access, and records workflows across Sumner County, Tennessee. The deployment sits in the Computer Aided Dispatch category and targets improved operational efficiency and interagency data sharing for the county public safety ecosystem.
The implementation pairs Caliber Records Management with CAD NG to centralize call handling and unit assignment, Mobile to provide field access and status updates, and Online RMS to consolidate incident records and reports. Configuration work centers on aligning CAD event sequencing, mobile incident synchronization, and RMS record schemas to maintain continuity from dispatch to records and to support standard incident lifecycle tracking and reporting.
Rollout is planned as a phased county-wide cutover with a live rollout estimated in 2025, covering the Emergency Communications District and partner agencies across Sumner County. Governance emphasis will focus on cross-agency data sharing protocols and operational workflow alignment between dispatch centers and records teams, and the selection explicitly aims to improve operational efficiency and data sharing between dispatch centers and partner agencies.
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Buyer Intent: Companies Evaluating Caliber Records Management
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