List of Call Box Customers
Dallas, 75201, TX,
United States
Since 2010, our global team of researchers has been studying Call Box customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Call Box for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Call Box for Call Tracking and Recording include: Interdent, a United States based Healthcare organisation with 1800 employees and revenues of $450.0 million, Community Dental Partners, a United States based Healthcare organisation with 1196 employees and revenues of $107.0 million, Twin Peaks Veterinary Center Grooming, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Call Box, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Call Box customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Community Dental Partners | Healthcare | 1196 | $107M | United States | Call Box | Call Box | Call Tracking and Recording | 2022 | n/a |
In 2022 Community Dental Partners implemented Call Box, a Call Tracking and Recording application, to capture and analyze 100% of patient-facing calls across its U.S. practices. The deployment centralized call capture for CRM and patient access workflows to support appointment booking and front-desk interactions across the clinic network. The implementation leverages Call Box modules for call tracking, call recording, daily reporting, and quality assurance, with vendor materials describing daily reporting and QA workflows that were configured for operations and patient access teams. Configuration emphasized capture of call metadata and audio, standardized QA rubrics, and automated daily summary reports to surface front-desk performance and booking outcomes. Operational scope included front desk, patient access, and practice operations, using centralized dashboards and QA workflows to feed operational decision-making and staff coaching. Governance focused on instituting a daily reporting cadence and QA review loops to operationalize call insights into scheduling practices and front-desk training, with stated objectives to improve front-desk performance, appointment booking, and operational decision-making.
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Interdent | Healthcare | 1800 | $450M | United States | Call Box | Call Box | Call Tracking and Recording | 2022 | n/a |
In 2022, InterDent implemented Call Box, a Call Tracking and Recording application, to track, record, and review inbound patient calls in the United States and support CRM patient scheduling workflows. The implementation focused on capturing inbound call sessions to improve appointment conversion and call center performance for InterDent’s U.S. operations.
Call Box was configured to provide call tracking, call recording, and combined human plus AI call review for quality assurance, reflecting module usage described in the vendor case study. The deployment captured audio recordings for supervisor review and fed AI-assisted analysis to highlight conversational patterns, adherence to scheduling scripts, and call handling exceptions relevant to patient scheduling and CRM process area.
Operational coverage was concentrated on InterDent’s call center and patient scheduling teams across the United States, with manager-level access to recordings and review dashboards to support day to day supervision. Governance practices were adjusted to include structured QA workflows that combined human review with AI-enabled insights, enabling managers to identify coaching opportunities and compliance issues.
The implementation of Call Box delivered recorded evidence and AI-powered insights that yielded better call handling and manager-level insights, according to the vendor case study. Call Box provided a unified Call Tracking and Recording capability for InterDent’s CRM and patient scheduling functions, improving visibility into inbound patient interactions.
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Twin Peaks Veterinary Center Grooming | Professional Services | 10 | $1M | United States | Call Box | Call Box | Call Tracking and Recording | 2022 | n/a |
In 2022, Twin Peaks Veterinary Center Grooming implemented Call Box to improve patient call handling and increase appointments booked across its Tucson clinics. Implementation centered on Call Tracking and Recording within the CRM and patient scheduling process area, aligning inbound call workflows with appointment booking and caller experience objectives.
Functional modules implemented included call tracking, call recording, and structured human review for quality assurance and booking verification, reflecting standard Call Tracking and Recording capabilities. The Call Box deployment targeted front desk and scheduling operations, producing recorded call artifacts used for reviews, booking confirmation, and staff coaching, and drove procedural adjustments to scheduling scripts and caller handling. Vendor case material highlights measurable increases in appointments and efficiency following the deployment, supporting Call Box use for appointment capture and caller experience improvements.
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Buyer Intent: Companies Evaluating Call Box
- PM AM, a United States based Professional Services organization with 200 Employees
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