eBay
2025 Hamilton Avenue,,
San Jose, 95125, CA,
United States
San Jose, 95125, CA,
United States
1 408-376-7108
Retail
eBay Technographics
eBay Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by eBay and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11500 eBay employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that eBay has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Workday HCM for Core HR in 2014, Figure Eight Platform for ML and Data Science Platforms in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems eBay is running and its propensity to invest more and deepen its relationship with SAP , PayPal , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing eBay revenues, which have grown to $2.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for eBay intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
eBay Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2014 | 2015 |
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Employee Experience | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2014 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2015 |
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Succession and Leadership Planning | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Workforce Analytics | HCM |
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2024 | 2024 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Scheduling | HCM |
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2013 | 2013 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appen | Legacy | Figure Eight Platform | ML and Data Science Platforms | AI Development | n/a | 2016 | 2017 |
In 2016, eBay implemented the Figure Eight Platform as part of its ML and Data Science Platforms effort to operationalize human-in-the-loop labeling for product taxonomy and GTIN enrichment. The deployment targeted the company catalog function that manages millions of product taxonomies originating from global seller content, using the platform to augment automated classification with human annotation at scale.
The Figure Eight Platform partitioned large datasets into microtasks that were completed online by thousands of contributors, with the platform orchestrating task distribution, result aggregation, and quality checks. A purpose built machine learning workflow presented contributors with a Product Image and a Product Title and between one and six possible classifications, the order of which was randomized to reduce first response bias, and the workflow was retained for ongoing classification jobs to continuously improve the classification model.
For GTIN discovery, Figure Eight implemented an exhaustive search workflow where contributors used product title, product type, and image to locate 12 to 14 digit GTINs across reliable channels, and the platform compared and reconciled contributor responses to verify each identifier. A geographic filter was applied to prioritize native English speaking contributors aligned with eBay core customer knowledge, concentrating operational coverage on contributors whose language familiarity improved taxonomy accuracy.
Governance and quality control were managed by Figure Eight through workflow instrumentation and multi-contributor verification, turning a previously outsourced offshore model that had cost, scalability, and accuracy challenges into a controlled human-in-the-loop data pipeline. eBay completed more than 15 distinct high value projects on the platform over the prior year, and the collaboration produced faster, lower cost, and higher accuracy classification and GTIN enrichment outcomes that remain embedded in ongoing catalog operations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2016 |
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Analytics and BI | Analytics and BI |
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2015 | 2016 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Analytics and BI, Data Warehouse | Analytics and BI |
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2017 | 2018 |
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Data Warehouse | Analytics and BI |
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2014 | 2015 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Order Management | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Call Center | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2011 | 2012 |
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Call Center | CRM |
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2020 | 2021 |
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Community Management | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2019 | 2019 |
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Financial Consolidation and Close | EPM |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2023 | 2023 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Procurement | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2014 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2022 | 2023 |
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Treasury Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
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API Management | PaaS |
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2017 | 2017 |
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CPaaS (Communication Platform as a Service) | PaaS |
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2024 | 2024 |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
|
2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2004 | 2004 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Database Management, Open-Source Database | IaaS |
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2017 | 2017 |
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Database Management, Open-Source Database | IaaS |
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2017 | 2017 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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Network Management and Monitoring | IaaS |
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2013 | 2013 |
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Single Sign-On (SSO) | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at eBay
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by eBay Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD eBay Technographics
eBay is a Retail organization based in United States,
with around 11500 employees and annual revenues of $2.60 billion.
eBay operates a diverse technology stack with applications such as
SAP S/4 HANA, Workday HCM and Figure Eight Platform,
covering areas like ERP Financial, Core HR and ML and Data Science Platforms.
eBay has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and Appen.
eBay recently adopted applications including
NXLog Platform in 2025, Visier People Analytics in 2024 and Twilio Communications Platform CPaaS in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of eBay’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates eBay’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete eBay technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.