Washington, D.C., 20001-2106, DC,
United States
Police Credit Union Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Police Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 381 Police Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Police Credit Union has purchased the following applications: CallN Compliance Risk for HR Compliance in 2017, Microsoft 365 for Collaboration in 2019, CallN Call recording for Call Tracking and Recording in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Police Credit Union is running and its propensity to invest more and deepen its relationship with CallN , Microsoft , The Trade Desk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Police Credit Union revenues, which have grown to $69.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Police Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallN | Legacy | CallN Compliance Risk | HR Compliance | HCM | n/a | 2017 | 2017 |
In 2017, Police Credit Union deployed CallN Compliance Risk to support agent coaching, complaints-handling reviews and call-centre quality assurance in its Australian contact centre. The CallN Compliance Risk implementation is aligned to the HR Compliance category and is described in vendor materials as supporting compliance and coaching workflows, with inferred use of redaction-capable review features to remove member-identifiable information during QA and complaint analysis.
Configuration centered on contact-centre QA and coaching modules, including structured quality scoring forms, coach feedback workflows, and recorded interaction review processes consistent with HR Compliance functional patterns. The deployment leveraged call review and coaching workflows to create repeatable agent development cycles and to standardize complaint-handling review, with inferred automation around redaction and evidence capture for compliance documentation.
Operational scope covered contact centre agents, complaints handlers, HR and compliance reviewers within Police Credit Union’s Australian contact centre environment, focusing on member-facing interactions and internal coaching processes. The implementation tied the CallN Compliance Risk application directly to business functions of contact centre operations, HR training and complaints governance, enabling centralized review and coaching orchestration across those teams.
Governance and workflow restructuring emphasized formal QA review cycles and documented coaching interventions, with compliance reviewers using redaction-enabled artifacts for privacy-safe audits and complaint investigations. Police Credit Union reports use of CallN since 2017 to improve member outcomes and staff productivity, reflecting the application of CallN Compliance Risk within HR Compliance workflows for coaching, QA and complaints handling.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallN | Legacy | CallN Call recording | Call Tracking and Recording | CRM | n/a | 2017 | 2017 |
In 2017, Police Credit Union deployed CallN Call recording to support coaching, complaints handling and leadership call reviews across its Australian contact operations. The CallN Call recording implementation was executed under the Call Tracking and Recording category, instrumenting call capture, handset reporting and session review to enable structured quality assurance and productivity measurement.
The deployment implemented functional modules for quality assurance, coaching workflows, complaints investigation and leadership call review, with handset reports surfaced to frontline supervisors for productivity monitoring. Operational coverage targeted the Australian contact operations and impacted customer service, complaints resolution and leadership monitoring activities. Governance emphasized recorded call review workflows and structured feedback loops to support coaching and complaint outcomes. According to the source, the implementation boosted member experience and helped monitor staff performance while improving outcomes for complaints handling and training.
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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