List of CallN Workforce Optimization Customers
Melbourne, 3000, VIC,
Australia
Since 2010, our global team of researchers has been studying CallN Workforce Optimization customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallN Workforce Optimization for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallN Workforce Optimization for Workforce Management include: Powershop New Zealand, a New Zealand based Utilities organisation with 150 employees and revenues of $120.0 million, Echoice Home Loans Australia, a Australia based Banking and Financial Services organisation with 59 employees and revenues of $40.0 million, Classic Leisure, a Australia based Professional Services organisation with 4 employees and revenues of $5.3 million and many others.
Contact us if you need a completed and verified list of companies using CallN Workforce Optimization, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CallN Workforce Optimization customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Classic Leisure | Professional Services | 4 | $5M | Australia | CallN | CallN Workforce Optimization | Workforce Management | 2019 | n/a |
In 2019 Classic Leisure deployed CallN Workforce Optimization in its Queensland contact centre to run scoresheets, speech analytics and QA workflows. CallN Workforce Optimization was implemented as a Workforce Management solution to instrument contact centre QA and performance monitoring for customer service and sales operations in Australia. The deployment emphasized scoresheet automation and speech analytics modules to standardize evaluations and surface coaching opportunities for frontline agents.
Operationally the implementation supported targeted coaching workflows and QA-driven coaching cycles, aligning supervisors and agents on evaluation criteria and remediation steps. Classic Leisure used the scoresheets and analytics capabilities within CallN Workforce Optimization to increase cross-sell and upsell performance, yielding month-on-month sales improvements and productivity gains as described in the case study. Governance centered on scorecard driven QA processes and workflow orchestration to operationalize coaching and measurement across the Queensland contact centre.
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Echoice Home Loans Australia | Banking and Financial Services | 59 | $40M | Australia | CallN | CallN Workforce Optimization | Workforce Management | 2018 | Telstra |
In 2018 eChoice Home Loans Australia implemented CallN Workforce Optimization as a cloud Workforce Management application to secure client conversations and standardize compliance workflows across its mortgage broker operations. The deployment focused on cloud call recording, tagging and transcription to create an auditable record of client interactions and to feed downstream reporting processes.
The implementation used CallN Compliance Risk and Workforce Optimization capabilities, with configuration centered on recording, tagging and analytics modules to support finance and compliance processes. CallN Workforce Optimization provided transcription and metadata tagging to enable searchability and structured analytics consistent with Workforce Management functional workflows.
Telstra acted as the implementation partner to provision the cloud deployment and assist with operational rollout across the Australian mortgage broker business. Operational scope included finance and compliance teams within eChoice Home Loans Australia, with recordings and tagged interactions routed into reporting and review workflows for regulatory oversight.
Governance was adjusted to incorporate recorded and tagged interactions into compliance review and reporting processes, using CallN Workforce Optimization to simplify evidence capture and compliance controls. The stated outcomes included more secure client conversations, improved reporting and simplified compliance for mortgage broker operations.
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Powershop New Zealand | Utilities | 150 | $120M | New Zealand | CallN | CallN Workforce Optimization | Workforce Management | 2010 | n/a |
In 2010 Powershop New Zealand implemented CallN Workforce Optimization to deliver call recording, quality monitoring and compliance capabilities across its customer service operations in New Zealand, aligning the deployment with its Workforce Management needs. The implementation is focused on operational QA and compliance for the contact center function within Powershop's New Zealand footprint.
Powershop's deployment includes CallN Workforce Optimization and inferred use of CallN Analytics to support evaluation workflows, recorded interaction repositories, scorecards and scheduled quality reviews. Functional capabilities in use align with Workforce Management expectations, including agent performance monitoring, workforce scheduling and adherence visibility, and configurable quality assurance workflows. The implementation emphasizes centralized recording, evaluative scoring and analytics-driven QA processes.
Governance centers on quality assurance and compliance monitoring for customer service, with the vendor cited for cost-effectiveness and responsive technical support in ongoing operations. The deployment is framed as an operational contact center platform focused on recording, QA and workforce oversight rather than a broad enterprise HR system. CallN Workforce Optimization continues to serve Powershop New Zealand's Workforce Management obligations, supporting compliance and quality workflows.
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Buyer Intent: Companies Evaluating CallN Workforce Optimization
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