List of CDK Global Lane Customers
Austin, 78758, TX,
United States
Since 2010, our global team of researchers has been studying CDK Global Lane customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CDK Global Lane for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CDK Global Lane for Customer Engagement include: Ellis Atlanta Jim, a United States based Automotive organisation with 800 employees and revenues of $200.0 million, Washington Hyundai, a United States based Automotive organisation with 30 employees and revenues of $4.0 million, Cliff Findlay Auto Center, a United States based Automotive organisation with 20 employees and revenues of $4.0 million, Mercedez-Benz Of Cutler Bay, a United States based Automotive organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using CDK Global Lane, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CDK Global Lane customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Cliff Findlay Auto Center | Automotive | 20 | $4M | United States | CDK Global | CDK Global Lane | Customer Engagement | 2025 | n/a | In 2025 Cliff Findlay Auto Center adopted CDK Global Lane as part of a broader Findlay Automotive Group renewal and expansion of CDK Global's Dealership Xperience, incorporating the Modern Retail and Fixed Operations suites. This implementation is explicitly tied to the group agreement covering 35 dealerships across Arizona, Idaho, Nevada, Utah and Washington, aligning Cliff Findlay Auto Center with a group level Customer Engagement strategy. The deployment centers on the Fixed Operations Suite with an inferred inclusion of CDK Global Lane to strengthen service and customer interaction workflows, and on the Modern Retail suite to standardize retail and customer-facing processes. Configuration work emphasized service workflow orchestration, AI analytics surfaced in the press release, and unified dealer experience features that align with Customer Engagement use cases. Operational integration focused on linking shop and service process automation with customer engagement touchpoints, including service appointment handling, customer communications and parts to service coordination, consistent with Fixed Operations and Customer Engagement objectives. The implementation is presented as a group wide initiative, so operational coverage spans service departments across the Findlay Automotive Group footprint rather than a single standalone site. Governance and rollout were positioned at the group level to create a consistent dealer experience across locations, with centralized configuration of CDK Global Lane features and suite settings to support standardized processes. The public statement highlights expected improvements to service workflows, AI analytics and unified dealer experiences as the primary business outcomes. | |
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Ellis Atlanta Jim | Automotive | 800 | $200M | United States | CDK Global | CDK Global Lane | Customer Engagement | 2025 | n/a | In 2025 Jim Ellis Automotive Group renewed a multi year agreement with CDK Global to deploy the Dealership Xperience platform including the Fixed Operations Suite across its 21 Georgia dealerships, using CDK Global Lane as part of the Customer Engagement deployment. The engagement frames CDK Global Lane within the Dealership Xperience and Fixed Operations Suite to modernize service, CRM and back office workflows across the Jim Ellis network. The implementation centers on Fixed Operations Suite capabilities, with configuration focused on service workflow orchestration, CRM driven customer engagement, and consolidation of back office processes for parts, repair orders and service scheduling. CDK Global Lane is positioned to support customer records, communications automation and campaignable service touchpoints consistent with Customer Engagement functional patterns. Integrations emphasize alignment between service operations, CRM data stores and back office transaction flows, with CDK Professional Services explicitly engaged to support rollout and operationalization. Deployment is scoped to 21 dealerships in Georgia and organized under a multi year agreement, with the vendor team supporting phased configuration, testing and knowledge transfer across fixed operations and customer engagement teams. Governance and process changes are directed at standardizing service intake, CRM activity management and back office reconciliation across sites, with CDK Professional Services assisting in adoption and operational handoff. The announced outcome is modernization of service, CRM and back office workflows to improve consistency of customer engagement across the Jim Ellis Automotive Group footprint. | |
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Mercedez-Benz Of Cutler Bay | Automotive | 10 | $1M | United States | CDK Global | CDK Global Lane | Customer Engagement | 2019 | n/a | In 2019 Mercedez-Benz Of Cutler Bay deployed CDK Global Lane as part of CDK Service tools to modernize the service lane and elevate customer interactions in the dealership's Florida service operations. CDK Global Lane was applied to digitalize walk-around inspections and streamline advisor workflows, aligning with Customer Engagement objectives for the service department. The implementation emphasized service lane capabilities and inspection capture to support service advisors and technicians, with configuration focused on advisor workflow automation and repair order handling consistent with Customer Engagement functionality. A CDK case study documents a 16.5% increase in hours per repair order after adopting CDK Service and CDK Lane, and reports faster advisor workflows in the service lane within the dealership's service operations. | |
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Automotive | 30 | $4M | United States | CDK Global | CDK Global Lane | Customer Engagement | 2019 | n/a |
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Buyer Intent: Companies Evaluating CDK Global Lane
- Emergence Software, a United States based Professional Services organization with 10 Employees
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