List of CentralSquare Naviline Utility Billing Customers
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United States
Since 2010, our global team of researchers has been studying CentralSquare Naviline Utility Billing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CentralSquare Naviline Utility Billing for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CentralSquare Naviline Utility Billing for Utilities Customer Care and Billing include: City Of Gardner, a United States based Government organisation with 141 employees and revenues of $20.0 million, City of Foster City, CA- Water and Wastewater Department, a United States based Government organisation with 50 employees and revenues of $16.0 million, Fitz Utilities, a United States based Utilities organisation with 10 employees and revenues of $1.0 million, City Of Ames, a United States based Government organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using CentralSquare Naviline Utility Billing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CentralSquare Naviline Utility Billing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City Of Ames | Government | 10 | $1M | United States | CentralSquare | CentralSquare Naviline Utility Billing | Utilities Customer Care and Billing | 2022 | n/a | In 2022, City Of Ames integrated CentralSquare Payments into CentralSquare Naviline Utility Billing to provide an online citizen payment portal and modernize payments. City Of Ames has been a long standing NaviLine customer since the 1990s, and this work centered on CentralSquare Naviline Utility Billing within the Utilities Customer Care and Billing category. The implementation configured an online payment portal and electronic payment processing tied to customer accounts and billing statements, and established automated posting and reconciliation flows typical of a Utilities Customer Care and Billing deployment. CentralSquare Naviline Utility Billing was configured to surface payment options to citizens, validate payments against utility invoices, and route payment posting into municipal finance workflows. Integration with CentralSquare Payments was completed in May 2022, connecting the payment gateway directly to CentralSquare Naviline Utility Billing and municipal finance systems used for utility billing and other city services. Operational scope included utility billing and adjacent service payments in Ames, impacting finance and customer service teams and reducing reliance on phone based payments. Governance and process changes focused on updating reconciliation procedures and citizen payment communication, aligning cashiering and accounts receivable workflows with the new online payment channel. The 2022 integration reduced phone payment volume, simplified reconciliation, and increased online payment adoption across utility billing and other services in Ames. | |
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City of Foster City, CA- Water and Wastewater Department | Government | 50 | $16M | United States | CentralSquare | CentralSquare Naviline Utility Billing | Utilities Customer Care and Billing | 2018 | n/a | In 2018, the City of Foster City Water and Wastewater Department implemented CentralSquare Naviline Utility Billing, deploying CentralSquare Naviline Utility Billing under the Utilities Customer Care and Billing category to centralize customer accounts and billing operations for municipal water and wastewater services. The deployment served the Water and Wastewater Department and was scoped to ingest meter and consumption data, maintain billing information, and support customer account management and billing cycle processing. CentralSquare Naviline Utility Billing was configured to read meter data, billing information, and consumption records as a primary functional capability, with application-level configuration for consumption-based billing and customer account reconciliation. Implementation work aligned with typical Utilities Customer Care and Billing workflows, including meter reads ingestion, billing file generation, account adjustments, and integration-ready billing data exports. The project specification in the city RFP also identified integration requirements with operational systems, notably a Read integration for CentralSquare Naviline to pull meter and consumption data from metering systems. The RFP concurrently requested Read Write level integrations between the planned CMMS and SeeClickFix to create work orders from SeeClickFix tickets and to update SeeClickFix when work orders change state, and it asked vendors to describe methods to ingest USA 811 utility markout callouts received via email into the CMMS. Data migration and governance were scoped to migrate historical data only for the three modules initially deployed, with migration sequencing for other modules deferred until later deployments. The city provided detail that their homegrown Facilities Maintenance application contains roughly 15,000 work order records and their Water System Maintenance application contains roughly 30,000 records, and that assets are stored in SQL Server using ArcGIS extended tables, with data samples to be made available to the selected vendor. The city also stated it will withhold internal evaluation matrices until after contract award. | |
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City Of Gardner | Government | 141 | $20M | United States | CentralSquare | CentralSquare Naviline Utility Billing | Utilities Customer Care and Billing | 2002 | n/a | In 2002, City Of Gardner implemented CentralSquare Naviline Utility Billing under the Utilities Customer Care and Billing category to replace spreadsheet-based utility deposit and billing processes. The initial deployment centralized account management for municipal utilities, formalized deposit tracking, and established structured billing cycles for the city in Kansas. CentralSquare Naviline Utility Billing was configured to automate payment processing, refund workflows, and operational and regulatory reporting. The implementation encompassed customer account management, deposit handling, recurring and cycle billing, and billing exception workflows, aligning utility billing with municipal finance practices. The City later moved the Naviline environment to CentralSquare Cloud to modernize finance, utility billing, and work management. The Cloud and Naviline deployment automated payments reporting and refunds, improved availability and compliance, and freed staff time for higher-value tasks as documented by the municipality. Operational responsibility for the system sat with finance, utility billing, and work management functions, providing centralized reporting and a single system of record for municipal billing activities. Governance adjustments focused on standardizing billing workflows and reallocating staff effort toward exception handling and customer service activities. | |
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Utilities | 10 | $1M | United States | CentralSquare | CentralSquare Naviline Utility Billing | Utilities Customer Care and Billing | 2018 | n/a |
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Buyer Intent: Companies Evaluating CentralSquare Naviline Utility Billing
- Drowning Prevention Coalition of Palm Beach County, a United States based Non Profit organization with 20 Employees
- Dorchester County, a United States based Government company with 1050 Employees
- Allied Printing Services, a United States based Professional Services organization with 350 Employees
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